Reference
Troubleshooting
2 min read
| Symptom | What to check |
|---|---|
| A menu item or button is missing | My Access for your permissions and Workspace › Features for your plan. |
| A webhook answers 404 | The flow must be Active and Enable webhook trigger on; check the URL, method and environment. |
| A webhook answers 401 or 403 | The caller's secret, signature or API key; the key's access grants; Inbound Access IP rules; quota. |
| A webhook answers 429 | The key's per-minute rate limit, or the workspace is at its limit of runs waiting to start. |
| A schedule or poll does not fire | Flow status Active; the cron expression and time zone; a poll's first check only sets the baseline. |
| A run stays Waiting | The run shows the reason: a task to complete in Tasks, an event to deliver, a Wait step, or its On-Prem Worker (offline, short of memory or disk, busy with other runs, the flow paused there, or no cluster member that can use its connections). See Run a flow on a Worker. |
| A run stays Queued | Your concurrency limit is reached; runs start as others finish. |
| "Variable not found: price" | In expressions write item.price, not price. |
| "Too many operations" | A Rhai script does too much work at once; simplify it or split the job. |
| A mapped field is empty | Open the previous step's output in the run and compare the exact field path (case matters). Check for schema drift banners. |
| A test connection fails from the cloud | The system may be reachable only in your network: test from an On-Prem Worker. |
| A promotion is rejected | Create connections with the same names, and the variables the flow uses, in the target environment. |
| An email link to a task expired | Links renew automatically while the task is open; the person can also request a fresh one on the expired page. |
| Matt says the AI limit is reached | Your plan's AI builds per month, or the Matt token budget, is used up; it resets next month. |
| A form upload is refused | Set a storage destination under the form's Uploads settings. |