Connectors

Customer Support & Success

Zendesk

Customer support: tickets, users, organizations, macros, and satisfaction ratings

Zendesk API referenceAPI checked August 16, 2026Zendesk overview

Signs in with: Connection fields
Runs on: Cloud or On-Prem Worker
Operations: 626
Ready-made triggers: 0

Connect Zendesk

In Neblex open Connect › Connections and click New Connection.
Search for Zendesk and give the connection a clear name.
Fill in the fields. Secret values are encrypted and never shown again.
Click Test, then Create Connection.

Field	What to enter
Zendesk subdomainRequired	The part before .zendesk.com.Example: `example`
OAuth 2.0 access tokenOptionalSecret	Recommended OAuth credential.
Username or email/tokenOptional	Username for the documented HTTP Basic alternative.
Password or API tokenOptionalSecret	Password or API token for the HTTP Basic alternative.

Use it in a flow

Open a flow, open the node library and search for Zendesk.
Drag it onto the canvas and choose an Operation and your connection.
Map the operation's fields from earlier steps, or click Map with Matt.
Use Test this step to see what it returns, then save.

To start a flow from Zendesk without a ready-made trigger: a Poll for changes trigger can check one of its list operations on a schedule and pass on only what is new; if Zendesk can send webhooks, a Webhook trigger receives them at its own URL.

Operations

626 operations in 89 groups. Each one is a step you can add to a flow.

Account Setting4

Show Email Settings`GetAccountEmailSettings`	GET	Returns the email settings for the account.
Show Settings`ShowAccountSettings`	GET	Shows the settings that are available for the account.
Update Account Settings`UpdateAccountSettings`	PUT	Updates settings for the account.
Update Email Settings`UpdateAccountEmailSettings`	PUT	Updates email settings for the account.

Activity Stream3

Count Activities`CountActivities`	GET	Returns an approximate count of ticket activities in the last 30 days affecting the agent making the request.
List Activities`ListActivities`	GET	Lists ticket activities in the last 30 days affecting the agent making the request.
Show Activity`ShowActivity`	GET	Lists a specific activity.

Approval Request2

Create Approval Request`CreateApprovalRequest`	POST	Creates an approval request for a ticket.
List Approval Requests`ListApprovalRequests`	GET	Lists all approval requests for the current account with optional filtering by status and assignee.

Attachment6

Delete Attachment`DeleteAttachment`	DELETE	Deletes the attachment.
Delete Upload`DeleteUpload`	DELETE
Redact Comment Attachment`RedactCommentAttachment`	PUT	Redaction allows you to permanently remove attachments from an existing comment on a ticket.
Show Attachment`ShowAttachment`	GET	Shows attachment details.
Update Attachment for Malware`UpdateAttachment`	PUT	Toggles enabling or restricting agent access to attachments with detected malware.
Upload Files`UploadFiles`	POST	Uploads a file that can be attached to a ticket comment.

Audit Log3

Export Audit Logs`ExportAuditLogs`	POST
List Audit Logs`ListAuditLogs`	GET
Show Audit Log`ShowAuditLog`	GET

Automation9

Bulk Delete Automations`BulkDeleteAutomations`	DELETE	Deletes the automations corresponding to the provided comma-separated list of IDs.
Create Automation`CreateAutomation`	POST	Creates an automation.
Delete Automation`DeleteAutomation`	DELETE	Note : You might be restricted from deleting some default automations.
List Active Automations`ListActiveAutomations`	GET	Lists all active automations.
List Automations`ListAutomations`	GET	Lists all automations for the current account.
Search Automations`SearchAutomations`	GET	Pagination
Show Automation`ShowAutomation`	GET
Update Automation`UpdateAutomation`	PUT	Updates an automation.
Update Many Automations`UpdateManyAutomations`	PUT	Note : You might be restricted from updating some default automations.

Basic4

Create Ticket or Voicemail Ticket`CreateTicketOrVoicemailTicket`	POST	Allowed For Agents
Create Ticket or Voicemail Ticket (form)`CreateTicketOrVoicemailTicketForm`	POST	Allowed For Agents
Open a User's Profile in an Agent's Browser`OpenUsersProfileInAgentBrowser`	POST	Allows you to instruct an agent's browser to open a user's profile.
Open Ticket in Agent's Browser`OpenTicketInAgentBrowser`	POST	Allows you to instruct an agent's browser to open a ticket.

Bookmark3

Create Bookmark`CreateBookmark`	POST	Allowed For - Agents
Delete Bookmark`DeleteBookmark`	DELETE	Allowed For - Agents (own bookmarks only)
List Bookmarks`ListBookmarks`	GET	Archived tickets are not included in the response.

Brand9

Check Host Mapping Validity`CheckHostMappingValidity`	GET	Returns a JSON object determining whether a host mapping is valid for a given subdomain.
Check Host Mapping Validity for an Existing Brand`CheckHostMappingValidityForExistingBrand`	GET	Returns a JSON object determining whether a host mapping is valid for the given brand.
Create Brand`CreateBrand`	POST	Creates a brand.
Delete a Brand`DeleteBrand`	DELETE	Deletes a brand.
Delete a Brand Logo`DeleteBrandLogo`	DELETE	Removes the logo from a brand.
List Brands`ListBrands`	GET	Returns a list of all brands for your account sorted by name.
Show a Brand`ShowBrand`	GET	Returns a brand for your account.
Update a Brand`UpdateBrand`	PUT	Returns an updated brand.
Update a Brand Logo`UpdateBrandLogo`	PUT	Sets or replaces the logo on a brand using a multipart file upload.

Brand Agent6

Delete Brand Agent Membership`DeleteBrandAgentById`	DELETE	Deletes a brand agent membership.
List Agents By Brand`ListBrandAgentsByBrand`	GET	Returns a list of all agents assigned to a specific brand.
List Brand Agent Memberships`ListBrandAgents`	GET	Returns a list of all brand agent memberships for your account.
List Brand Agent Memberships By User`ListUserBrandAgents`	GET	Returns a list of all brand agent memberships for a specific user.
Show Brand Agent Membership`ShowBrandAgentById`	GET	Returns a brand agent membership for your account.
Show Brand Agent Membership By User`ShowUserBrandAgentById`	GET	Returns a specific brand agent membership for a user.

Channel Framework3

Push Content to Support`PushContentToSupport`	POST	Pushes Channel framework content to Zendesk.
Report Channelback Error to Zendesk`ReportChannelbackError`	POST
Validate Token`ValidateToken`	POST

Conversation Log1

List Conversation log for TicketListConversationLogForTicket GET Lists the conversation log events for a specified ticket.

Country2

List Countries and Calling Codes`ListCountries`	GET	Returns a list of all countries with their calling codes.
Show Country`ShowCountry`	GET	Returns details for a specific country by ID.

Custom Object6

Create Custom Object`CreateCustomObject`	POST	Creates an object describing all the properties required to create a custom object record Allowed For Admins
Custom Objects Limit`CustomObjectsLimit`	GET	List the current count and the limit for custom objects Allowed For Admins
Delete Custom Object`DeleteCustomObject`	DELETE	Permanently deletes the custom object with the specified key Allowed For Admins
List Custom Objects`ListCustomObjects`	GET	Lists all undeleted custom objects for the account Allowed For Agents
Show Custom Object`ShowCustomObject`	GET	Returns an object with the specified key Allowed For Agents
Update Custom Object`UpdateCustomObject`	PATCH	Updates an individual custom object.

Custom Object Field7

Create Custom Object Field`CreateCustomObjectField`	POST	Creates any of the following custom field types:
Custom Object Fields Limit`CustomObjectFieldsLimit`	GET	List the current count and the limit for a custom object's fields Allowed For Agents
Delete Custom Object Field`DeleteCustomObjectField`	DELETE	Deletes a field with the specified key.
List Custom Object Fields`ListCustomObjectFields`	GET	Lists all undeleted custom fields for the specified object.
Reorder Custom Fields of an Object`ReorderCustomObjectFields`	PUT	Sets a preferred order of custom fields for a specific object by providing field ids in the desired order.
Show Custom Object Field`ShowCustomObjectField`	GET	Returns a custom field for a specific object using a provided key or id of the field.
Update Custom Object Field`UpdateCustomObjectField`	PATCH	Updates individual custom object fields.

Custom Object Permission9

Create Access Rule`CreateAccessRule`	POST	Creates a new access rule for a custom object.
Delete Access Rule`DeleteAccessRule`	DELETE	Permanently deletes an access rule for a custom object.
List Access Rule Definitions`ListAccessRuleDefinitions`	GET	Returns the available field definitions and operators that can be used when creating access rules for a custom object.
List Access Rules`ListAccessRules`	GET	Returns a list of access rules for a custom object.
List Permission Policies`ListPermissionPolicies`	GET	Returns a list of permission policies for a custom object.
Show Access Rule`ShowAccessRule`	GET	Returns a specific access rule for a custom object.
Show Permission Policy`ShowPermissionPolicy`	GET	Returns a permission policy for a specific role on a custom object.
Update Access Rule`UpdateAccessRule`	PATCH	Updates an existing access rule for a custom object.
Update Permission Policy`UpdatePermissionPolicy`	PATCH	Updates a permission policy for a specific role on a custom object.

Custom Object Record14

Autocomplete Custom Object Record Search`AutocompleteCustomObjectRecordSearch`	GET	Retrieves an array of custom object records that have a field value that matches the value specified in the name parameter.
Count Custom Object Records`CountCustomObjectRecords`	GET	Returns a total count of records for a specific custom object as well as the time the count was refreshed.
Create Custom Object Record`CreateCustomObjectRecord`	POST	Creates a custom object record according to all the properties described by a custom object definition.
Create or Update Custom Object Record`UpsertCustomObjectRecordByExternalIdOrName`	PATCH	Creates or updates a custom object record based on the provided external id or name.
Custom Object Record Bulk Jobs`CustomObjectRecordBulkJobs`	POST	Queues a background job to perform bulk actions on up to 100 custom object records per single request.
Custom Object Records Limit`CustomObjectRecordsLimit`	GET	List the current count and the limit for custom object records Allowed For Agents
Delete Custom Object Record`DeleteCustomObjectRecord`	DELETE	Deletes a record with the specified id.
Delete Custom Object Record by External Id Or Name`DeleteCustomObjectRecordByExternalIdOrName`	DELETE	Deletes a record with the specified external id or name.
Filtered Search of Custom Object Records`FilteredSearchCustomObjectRecords`	POST	Returns an array of custom object records that meet the search and filter criteria.
Incremental Custom Object Record Export, Cursor Based`IncrementalCustomObjectRecordExportCursor`	GET	Returns the custom object records that changed since the start time.
List Custom Object Records`ListCustomObjectRecords`	GET	Lists all undeleted custom object records for the specified object.
Search Custom Object Records`SearchCustomObjectRecords`	GET	Returns an array of custom object records where the search query matches the values in Text Fields, Multi Line Text fields, and RegExp fields.
Show Custom Object Record`ShowCustomObjectRecord`	GET	Returns a custom record for a specific object using a provided id.
Update Custom Object Record`UpdateCustomObjectRecord`	PATCH	Updates an individual custom object record.

Custom Object Record Attachment5

Create Custom Object Record Attachment`CreateCustomObjectRecordAttachment`	POST	Creates a new attachment associated with a custom object record.
Delete Custom Object Record Attachment`DeleteCustomObjectRecordAttachment`	DELETE	Deletes the specified attachment associated with a custom object record.
Download Custom Object Record Attachment`DownloadCustomObjectRecordAttachment`	GET	Downloads the specified attachment content.
List Custom Object Record Attachments`ListCustomObjectRecordAttachments`	GET	Lists all attachments associated with a custom object record.
Update Custom Object Record Attachment for Malware`UpdateCustomObjectRecordAttachment`	PUT	Updates malware access settings for the specified attachment.

Custom Role5

Create Custom Role`CreateCustomRole`	POST	Availability
Delete Custom Role`DeleteCustomRoleById`	DELETE	Availability
List Custom Roles`ListCustomRoles`	GET	Availability
Show Custom Role`ShowCustomRoleById`	GET	Availability
Update Custom Role`UpdateCustomRoleById`	PUT	Availability

Custom Ticket Statuse7

Bulk Update Default Custom Ticket Status`BulkUpdateDefaultCustomStatus`	PUT	Updates the default values for many custom ticket statuses at once.
Create Custom Ticket Status`CreateCustomStatus`	POST	Takes a custom status object that specifies the custom ticket status properties to create.
Create Ticket Form Statuses for a Custom Status`CreateTicketFormStatusesForCustomStatus`	POST	Creates one or many tickets form status associations for a custom status.
Delete Custom Ticket Status`DeleteCustomStatus`	DELETE	Deletes the custom ticket status.
List Custom Ticket Statuses`ListCustomStatuses`	GET	Lists all undeleted custom ticket statuses for the account.
Show Custom Ticket Status`ShowCustomStatus`	GET	Returns the custom ticket status object.
Update Custom Ticket Status`UpdateCustomStatus`	PUT	Takes a custom status object that specifies the properties to update.

Deletion Schedule5

Create Deletion Schedule`CreateDeletionSchedule`	POST	Creates a new deletion schedule.
Delete Deletion Schedule`DeleteDeletionSchedule`	DELETE	Deletes a deletion schedule by its id.
Get Deletion Schedule`GetDeletionSchedule`	GET	Gets a deletion schedule by its id.
List Deletion Schedules`ListDeletionSchedules`	GET	Lists all deletion schedules for the account.
Update Deletion Schedule`UpdateDeletionSchedule`	PUT	Updates a deletion schedule by its id.

Dynamic Content6

Create Item`CreateDynamicContent`	POST	Create a new content item, with one or more variants in the item's variants array.
Delete Item`DeleteDynamicContentItem`	DELETE
List Items`ListDynamicContents`	GET	Returns a list of all dynamic content items for your account if accessed as an admin or agents who have permission to manage dynamic content.
Show Item`ShowDynamicContentItem`	GET
Show Many Items`ShowManyDynamicContents`	GET	Stability
Update Item`UpdateDynamicContentItem`	PUT	The only attribute you can change is the name.

Dynamic Content Item Variant7

Create Many Variants`CreateManyDynamicContentVariants`	POST
Create Variant`CreateDynamicContentVariant`	POST	You can only create one variant for each locale id.
Delete Variant`DeleteDynamicContentVariant`	DELETE
List Variants`DynamicContentListVariants`	GET	Returns all the variants of the specified dynamic content item.
Show Variant`ShowDynamicContentVariant`	GET
Update Many Variants`UpdateManyDynamicContentVariants`	PUT	Updates one or more variants.
Update Variant`UpdateDynamicContentVariant`	PUT	Updates the specified variant.

Email Notification3

List Email Notifications`ListEmailNotifications`	GET
Show Email Notification`ShowEmailNotification`	GET	Shows details on an email notification.
Show Many Email Notifications`ShowManyEmailNotifications`	GET	Shows details of many email notifications.

Global Client3

List Global OAuth Clients`ListGlobalOAuthClients`	GET	Returns all the global OAuth clients that users on your account have authorized.
Show Global OAuth Client`ShowGlobalClient`	GET	Returns the global OAuth client associated with the ID sent on the request.
Show Token summary for Global OAuth Clients`GlobalOAuthClientsTokenSummary`	GET	Returns information about tokens for the global clients that your account has authorized.

Grant Type Token1

Create Token for Grant TypeCreateTokenForGrantType POST Returns an OAuth access token in exchange for one of the following:

Group12

Autocomplete Groups`AutocompleteGroups`	GET	Returns an array of groups whose name starts with the value specified in the name parameter.
Count Groups`CountGroups`	GET	Returns an approximate count of groups.
Count User Groups`CountUserGroups`	GET	Returns an approximate count of groups for the specified user.
Create Group`CreateGroup`	POST
Delete Group`DeleteGroup`	DELETE
List Assignable Groups`ListAssignableGroups`	GET	Pagination
List Available Agents`ListAvailableAgents`	GET	Returns a list of all agents available to be added to groups.
List Groups`ListGroups`	GET	Pagination
List User Groups`ListUserGroups`	GET	Returns a list of groups for the specified user.
Show Default Group`ShowDefaultGroup`	GET
Show Group`ShowGroupById`	GET
Update Group`UpdateGroup`	PUT

Group Membership14

Bulk Create Memberships`GroupMembershipBulkCreate`	POST	Assigns up to 100 agents to given groups.
Bulk Delete Memberships`GroupMembershipBulkDelete`	DELETE	Immediately removes users from groups and schedules a job to unassign all working tickets that are assigned to the given user and group combinations.
Create Group Membership for User`CreateUserGroupMembership`	POST	Assigns an agent to a given group.
Create Membership`CreateGroupMembership`	POST	Assigns an agent to a given group.
Delete Membership`DeleteGroupMembership`	DELETE	Immediately removes a user from a group and schedules a job to unassign all working tickets that are assigned to the given user and group combination.
Delete User's Group Membership`DeleteUserGroupMembership`	DELETE	Immediately removes a user from a group and schedules a job to unassign all working tickets that are assigned to the given user and group combination.
List Assignable Memberships`ListAssignableGroupMemberships`	GET	Returns a maximum of 100 group memberships per page.
List Assignable Memberships By Group`ListAssignableGroupMembershipsByGroup`	GET	Returns a list of assignable group memberships for a specific group.
List Group Memberships by User`ListUserGroupMemberships`	GET	Pagination
List Memberships`ListGroupMemberships`	GET	Pagination
List Memberships By Group`ListGroupMembershipsByGroup`	GET	Returns a list of all group memberships for a specific group.
Set Membership as Default`GroupMembershipSetDefault`	PUT	Allowed For:
Show Membership`ShowGroupMembershipById`	GET	The 'id' is the group membership id, not a group id.
Show User's Group Membership`ShowUserGroupMembershipById`	GET	Returns a specific group membership for a user.

Group SLA Policy7

Create Group SLA Policy`CreateGroupSLAPolicy`	POST
Delete Group SLA Policy`DeleteGroupSLAPolicy`	DELETE
List Group SLA Policies`ListGroupSLAPolicies`	GET
Reorder Group SLA Policies`ReorderGroupSLAPolicies`	PUT
Retrieve Supported Filter Definition Items`RetrieveGroupSLAPolicyFilterDefinitionItems`	GET
Show Group SLA Policy`ShowGroupSLAPolicy`	GET
Update Group SLA Policy`UpdateGroupSLAPolicy`	PUT	Updates the specified policy.

Incremental Export7

Incremental Organization Export`IncrementalOrganizationExport`	GET
Incremental Sample Export`IncrementalSampleExport`	GET	Use this endpoint to test the incremental export format.
Incremental Ticket Event Export`IncrementalTicketEvents`	GET	Returns a stream of changes that occurred on tickets, excluding events occuring within one minute of the request.
Incremental Ticket Export, Cursor Based`IncrementalTicketExportCursor`	GET	Returns the tickets that changed since the start time.
Incremental Ticket Export, Time Based`IncrementalTicketExportTime`	GET	Returns the tickets that changed since the start time.
Incremental User Export, Cursor Based`IncrementalUserExportCursor`	GET
Incremental User Export, Time Based`IncrementalUserExportTime`	GET

Incremental Skill Based Routing3

Incremental Attributes Export`IncrementalSkilBasedRoutingAttributesExport`	GET	Returns a stream of changes that occurred on routing attributes.
Incremental Attributes Values Export`IncrementalSkilBasedRoutingAttributeValuesExport`	GET	Returns a stream of changes that occurred on routing attribute values.
Incremental Instance Values Export`IncrementalSkilBasedRoutingInstanceValuesExport`	GET	Returns a stream of changes that occurred on routing instance values.

ITAM Asset8

Asset Bulk Jobs`ItamAssetBulkJobs`	POST	Queues a background job to perform bulk actions on up to 100 asset records per request.
Create Asset`CreateItamAsset`	POST	Creates an asset.
Delete Asset`DeleteItamAsset`	DELETE	Deletes an asset with the specified id.
Filtered Search of Assets`FilteredSearchItamAssets`	POST	Returns an array of assets that meet the complex search and filter criteria.
List Assets`ListItamAssets`	GET	Lists all assets for all asset types.
Search Assets`SearchItamAssets`	GET	Returns an array of assets with values in text-based fields that match the search query.
Show Asset`ShowItamAsset`	GET	Returns the asset with the specified id.
Update Asset`UpdateItamAsset`	PATCH	Updates an individual asset.

ITAM Asset Field5

Create Asset Field`CreateItamAssetTypeField`	POST	Creates an asset field for an individual asset type.
Delete Asset Field`DeleteItamAssetTypeField`	DELETE	Deletes an asset field with the specified id.
List Asset Fields`ListItamAssetTypeFields`	GET	Lists all standard and custom fields for an asset type.
Show Asset Field`ShowItamAssetTypeField`	GET	Returns an asset field with the specified id.
Update Asset Field`UpdateItamAssetTypeField`	PATCH	Updates an existing asset field with the specified id.

ITAM Asset Location5

Create Asset Location`CreateItamLocation`	POST	Creates a location.
Delete Asset Location`DeleteItamLocation`	DELETE	Deletes a location with the specified id.
List Asset Locations`ListItamLocations`	GET	Lists all locations.
Show Asset Location`ShowItamLocation`	GET	Returns the location with the specified id.
Update Asset Location`UpdateItamLocation`	PATCH	Updates an existing location.

ITAM Asset Statuse5

Create Asset Status`CreateItamStatus`	POST	Creates a status.
Delete Asset Status`DeleteItamStatus`	DELETE	Deletes a status with the specified id.
List Asset Statuses`ListItamStatuses`	GET	Lists all statuses.
Show Asset Status`ShowItamStatus`	GET	Returns the status with the specified id.
Update Asset Status`UpdateItamStatus`	PATCH	Updates an existing status.

ITAM Asset Type5

Create Asset Type`CreateItamAssetType`	POST	Creates an asset type.
Delete Asset Type`DeleteItamAssetType`	DELETE	Deletes an asset type with the specified id.
List Asset Types`ListItamAssetTypes`	GET	Lists all asset types.
Show Asset Type`ShowItamAssetType`	GET	Returns an asset type with the specified id.
Update Asset Type`UpdateItamAssetType`	PATCH	Updates an existing asset type.

Job Statuse3

List Job Statuses`ListJobStatuses`	GET	Shows the statuses for background jobs.
Show Job Status`ShowJobStatus`	GET	Shows the status of a background job.
Show Many Job Statuses`ShowManyJobStatuses`	GET	Accepts a comma-separated list of job status ids.

Locale6

Detect Best Language for User`DetectBestLocale`	GET
List Available Public Locales`ListAvailablePublicLocales`	GET	Lists the translation locales that are available to all accounts.
List Locales`ListLocales`	GET	Lists the translation locales available for the account.
List Locales for Agent`ListLocalesForAgent`	GET	Lists the translation locales that have been localized for agents on a specific account.
Show Current Locale`ShowCurrentLocale`	GET	This works like Show Locale, but instead of taking a locale id as an argument, it renders the locale of the user performing the request.
Show Locale`ShowLocaleById`	GET

Lookup Relationship2

Filter Definitions`GetRelationshipFilterDefinitions`	GET	Returns filter definitions based on the given target type.
Get sources by target`GetSourcesByTarget`	GET	Returns a list of source objects whose values are populated with the id of a related target object.

Macro19

Bulk Delete Macros`DeleteManyMacros`	DELETE	Deletes the macros corresponding to the provided comma-separated list of IDs.
Create Macro`CreateMacro`	POST	Allowed For Agents
Create Macro Attachment`CreateAssociatedMacroAttachment`	POST	Allows an attachment to be uploaded and associated with a macro at the same time.
Create Unassociated Macro Attachment`CreateMacroAttachment`	POST	Allows an attachment to be uploaded that can be associated with a macro at a later time.
Delete Macro`DeleteMacro`	DELETE	Allowed For Agents, with restrictions applying on certain actions
List Active Macros`ListActiveMacros`	GET	Lists all active shared and personal macros available to the current user.
List Macro Action Definitions`ListMacroActionDefinitions`	GET	Returns the definitions of the actions a macro can perform.
List Macro Attachments`ListMacroAttachments`	GET	Lists the attachments associated with a macro.
List Macro Categories`ListMacroCategories`	GET	Lists all macro categories available to the current user.
List Macros`ListMacros`	GET	Lists all shared and personal macros available to the current user.
List Supported Actions for Macros`ListMacrosActions`	GET	Allowed For Agents
Search Macros`SearchMacro`	GET	Pagination
Show Changes to Ticket`ShowChangesToTicket`	GET	Returns the changes the macro would make to a ticket.
Show Macro`ShowMacro`	GET	Allowed For Agents
Show Macro Attachment`ShowMacroAttachment`	GET	Shows the properties of the specified macro attachment.
Show Macro Replica`ShowDerivedMacro`	GET	Returns an unpersisted macro representation derived from a ticket or macro.
Show Ticket After Changes`ShowTicketAfterChanges`	GET	Returns the full ticket object as it would be after applying the macro to the ticket.
Update Macro`UpdateMacro`	PUT	Allowed For Agents
Update Many Macros`UpdateManyMacros`	PUT	Updates the provided macros with the specified changes.

OAuth Client7

Create Client`CreateOAuthClient`	POST
Delete Client`DeleteClient`	DELETE	Allowed for Admins
Generate Secret`ClientGenerateSecret`	PUT	Allowed for Admins
List Clients`ListOAuthClients`	GET	Pagination
List Current User's Clients`ListCurrentUserOAuthClients`	GET	Returns the OAuth clients owned by the current user.
Show Client`ShowClient`	GET	Allowed for Admins
Update Client`UpdateClient`	PUT	Allowed for Admins

OAuth Token6

Create Token`CreateOAuthToken`	POST	Creates an OAuth access token directly using admin credentials, without going through an OAuth authorization flow.
List Tokens`ListOAuthTokens`	GET	Returns the properties of the tokens for the current user.
Revoke Current Token`RevokeCurrentOAuthToken`	DELETE	Revokes the current OAuth token.
Revoke Token`RevokeOAuthToken`	DELETE	Allowed for Admins, Agents, End Users
Show Current Token`ShowCurrentToken`	GET	Returns the properties of the current token.
Show Token`ShowToken`	GET	Returns the properties of the specified token.

Object Trigger10

Create Object Trigger`CreateObjectTrigger`	POST	Creates a new object trigger for a specified object.
Delete Many Object Triggers`DeleteManyObjectTriggers`	DELETE	Deletes the object triggers corresponding to the provided comma-separated list of ids.
Delete Object Trigger`DeleteObjectTrigger`	DELETE	Deletes a specified object trigger.
List Active Object Triggers`ListActiveObjectTriggers`	GET	Lists all active object triggers.
List Object Trigger Action and Condition Definitions`ListObjectTriggersDefinitions`	GET	Lists the conditions and actions of all triggers for the specified custom object.
List Object Triggers`ListObjectTriggers`	GET	Lists all triggers for the specified custom object.
Search Object Triggers`SearchObjectTriggers`	GET	Returns a list of object triggers that meet your filter or search criteria.
Show Object Trigger`GetObjectTrigger`	GET	Returns details of a specific object trigger.
Update Many Object Triggers`UpdateManyObjectTriggers`	PUT	Updates the position or the active status of multiple object triggers.
Update Object Trigger`UpdateObjectTrigger`	PUT	Updates a specified object trigger.

Omnichannel Routing Queue7

Create Queue`CreateQueue`	POST	Creates a queue.
Delete Queue`DeleteQueue`	DELETE	Deletes the queue and related records.
List Queue Definitions`ListQueueDefinitions`	GET	Returns the definitions of the queues and the definitions of the conditions under which a queue can execute.
List queues`ListQueues`	GET	Returns all active queues for an account.
Reorder Queues`ReorderQueues`	PATCH	Alters the evaluation order of OCR queues in the account.
Show Queue`ShowQueueById`	GET	Returns a queue for the given queue id.
Update Queue`UpdateQueue`	PUT	Updates the queue definition for a given queue id.

Organization19

Autocomplete Organizations`AutocompleteOrganizations`	GET	Returns an array of organizations whose name starts with the value specified in the name parameter.
Bulk Delete Organizations`DeleteManyOrganizations`	DELETE	Accepts a comma-separated list of up to 100 organization ids or external ids.
Count Organizations`CountOrganizations`	GET	Returns an approximate count of organizations.
Count User's Organizations`CountUserOrganizations`	GET	Returns an approximate count of organizations for a specific user.
Create Many Organizations`CreateManyOrganizations`	POST	Accepts an array of up to 100 organization objects.
Create Or Update Organization`CreateOrUpdateOrganization`	POST	Creates an organization if it doesn't already exist, or updates an existing organization.
Create Organization`CreateOrganization`	POST	You must provide a unique name for each organization.
Delete Organization`DeleteOrganization`	DELETE
List Organization Merges`ListOrganizationMerges`	GET	Retrieves a list of all organization merge operations associated with a given organization.
List Organizations`ListOrganizations`	GET	Pagination
List User Organizations`ListUserOrganizations`	GET	Returns a list of organizations associated with the specified user.
Merge Organization With Another Organization`CreateOrganizationMerge`	POST	Merges two organizations by moving all users, tickets, and domain names from the organization specified by {organization id} to the organization specified by winner id.
Search Organizations`SearchOrganizations`	GET	Returns an array of organizations matching the criteria.
Show Many Organizations`ShowManyOrganizations`	GET	Accepts a comma-separated list of up to 100 organization ids or external ids.
Show Organization`ShowOrganization`	GET
Show Organization Merge`ShowOrganizationMerge`	GET	Retrieves the details of a specific organization merge operation.
Show Organization's Related Information`OrganizationRelated`	GET
Update Many Organizations`UpdateManyOrganizations`	PUT	Bulk or batch updates up to 100 organizations.
Update Organization`UpdateOrganization`	PUT

Organization Field6

Create Organization Field`CreateOrganizationField`	POST	Creates any of the following custom field types:
Delete Organization Field`DeleteOrganizationField`	DELETE
List Organization Fields`ListOrganizationFields`	GET	Returns a list of custom organization fields in your account.
Reorder Organization Field`ReorderOrganizationField`	PUT
Show Organization Field`ShowOrganizationField`	GET
Update Organization Field`UpdateOrganizationField`	PUT	Updating a Dropdown (Tagger) or Multiselect Field

Organization Membership14

Bulk Delete Memberships`DeleteManyOrganizationMemberships`	DELETE	Immediately removes a user from an organization and schedules a job to unassign all working tickets currently assigned to the user and organization combination.
Create Many Memberships`CreateManyOrganizationMemberships`	POST	Accepts an array of up to 100 organization membership objects.
Create Membership`CreateOrganizationMembership`	POST	Assigns a user to a given organization.
Create Organization Membership for User`CreateUserOrganizationMembership`	POST	Assigns a user to a given organization.
Delete Membership`DeleteOrganizationMembership`	DELETE	Immediately removes a user from an organization and schedules a job to unassign all working tickets currently assigned to the user and organization combination.
Delete Organization Membership for User`DeleteUserOrganizationMembership`	DELETE	Immediately removes a user from an organization and schedules a job to unassign all working tickets currently assigned to the user and organization combination.
List Memberships`ListOrganizationMemberships`	GET	Returns a list of organization memberships for the account, user or organization in question.
List Organization Memberships by Organization`ListOrganizationMembershipsByOrganization`	GET	Returns a list of organization memberships for the account, user or organization in question.
List Organization Memberships by User`ListUserOrganizationMemberships`	GET	Returns a list of organization memberships for the account, user or organization in question.
Set Membership as Default`SetOrganizationMembershipAsDefault`	PUT	Sets the default organization membership of a given user.
Set Organization as Default`SetOrganizationAsDefault`	PUT	Sets the default organization membership of a given user.
Show Membership`ShowOrganizationMembershipById`	GET
Show Organization Membership by User`ShowOrganizationMembershipByUserId`	GET
Unassign Organization`UnassignOrganization`	DELETE	Immediately removes a user from an organization and schedules a job to unassign all working tickets currently assigned to the user and organization combination.

Organization Subscription6

Create Organization Subscription`CreateOrganizationSubscription`	POST	Allowed For:
Delete Organization Subscription`DeleteOrganizationSubscription`	DELETE	Allowed For:
List Organization Subscriptions`ListOrganizationSubscriptions`	GET	Pagination
List Subscriptions By Organization`ListOrganizationSubscriptionsByOrganization`	GET	Returns a list of organization subscriptions for a specific organization.
List User's Organization Subscriptions`ListUserOrganizationSubscriptions`	GET	Returns a list of organization subscriptions for a specific user.
Show Organization Subscription`ShowOrganizationSubscription`	GET	Allowed For:

Push Notification Device1

Bulk Unregister Push Notification DevicesPushNotificationDevices POST Unregisters the mobile devices that are receiving push notifications.

Remote Authentication1

List Remote AuthenticationsListRemoteAuthentications GET

Request12

Create Request`CreateRequest`	POST	Accepts a request object that sets one or more properties.
Getting Comments`ShowComment`	GET
List CCD Requests`ListCCDRequests`	GET	Lists requests where the authenticated end user is CC'd.
List Open Requests`ListOpenRequests`	GET	Lists requests with the "open" status for the authenticated end user.
List Organization Requests`ListOrganizationRequests`	GET	Returns a list of requests for a specific organization.
List Requests`ListRequests`	GET
List Solved Requests`ListSolvedRequests`	GET	Lists requests with the "solved" status for the authenticated end user.
List User Requests`ListUserRequests`	GET	Lists requests for the specified user.
Listing Comments`ListComments`	GET	Pagination
Search Requests`SearchRequests`	GET	Examples:
Show Request`ShowRequest`	GET	Sideloads
Update Request`UpdateRequest`	PUT	Updates a request with a comment or collaborators (cc's).

Reseller2

Create Trial Account`CreateTrialAccount`	POST
Verify Subdomain Availability`VerifySubdomainAvailability`	GET	Zendesk Support credentials are not required to access this endpoint.

Resource Collection5

Create Resource Collection`CreateResourceCollection`	POST	Creates a resource collection from a provided payload object.
Delete Resource Collection`DeleteResourceCollection`	DELETE	Deletes a specified resource collection.
List Resource Collections`ListResourceCollections`	GET	Lists resource collections for the account.
Show Resource Collection`RetrieveResourceCollection`	GET	Retrieves details for a specified resource collection.
Update Resource Collection`UpdateResourceCollection`	PUT	Updates a resource collection using a provided payload object.

Satisfaction Rating4

Count Satisfaction Ratings`CountSatisfactionRatings`	GET	Returns an approximate count of satisfaction ratings in the account.
Create a Satisfaction Rating`CreateTicketSatisfactionRating`	POST	Creates a CSAT rating for a solved ticket, or for a ticket that was previously solved and then reopened.
List Satisfaction Ratings`ListSatisfactionRatings`	GET	Allowed For Admins
Show Satisfaction Rating`ShowSatisfactionRating`	GET	Returns a specific satisfaction rating.

Satisfaction Reason2

List Reasons for Satisfaction Rating`ListSatisfactionRatingReasons`	GET	List all reasons for an account
Show Reason for Satisfaction Rating`ShowSatisfactionRatings`	GET

Saved Search4

Create Saved Search`CreateSavedSearch`	POST	Creates a saved search for the requesting agent.
Delete Saved Search`DeleteSavedSearch`	DELETE	Deletes the saved search with the specified id for the requesting agent.
List Saved Searches`ListSavedSearches`	GET	Returns all saved searches for the requesting agent.
Update Saved Search`UpdateSavedSearch`	PUT	Updates the name, type, and query of the saved search with the specified id for the requesting agent.

Search3

Export Search Results`ExportSearchResults`	GET	Exports a set of results.
List Search Results`ListSearchResults`	GET	Returns the search results.
Show Results Count`CountSearchResults`	GET	Returns the number of items matching the query rather than the items.

Security Setting1

Show Security SettingsShowSecuritySettings GET Allowed For Admins

Session8

Bulk Delete Sessions`BulkDeleteSessionsByUserId`	DELETE	Deletes all the sessions for a user.
Delete Session`DeleteSession`	DELETE
Delete the Authenticated Session`DeleteAuthenticatedSession`	DELETE	Deletes the current session.
List Sessions`ListSessions`	GET	If authenticated as an admin, returns all the account's sessions.
List Sessions for User`ListUserSessions`	GET	Lists all sessions for a specific user.
Renew the current session`RenewCurrentSession`	GET
Show Session`ShowSession`	GET
Show the Currently Authenticated Session`ShowCurrentlyAuthenticatedSession`	GET

Sharing Agreement5

Create Sharing Agreement`CreateSharingAgreement`	POST
Delete a Sharing Agreement`DeleteSharingAgreement`	DELETE	Deletes a sharing agreement.
List Sharing Agreements`ListSharingAgreements`	GET
Show a Sharing Agreement`ShowSharingAgreement`	GET	Returns a sharing agreement for your account.
Update a Sharing Agreement`UpdateSharingAgreement`	PUT	Returns an updated sharing agreement.

Skill Based Routing18

Bulk Set Agent Attribute Values Jobs`BulkSetAgentAttributeValuesJob`	POST	Adds, replaces or removes multiple attributes for up to 100 agents.
Create Attribute`CreateAttribute`	POST	Creates an attribute.
Create Attribute Value`CreateAttributeValue`	POST	Creates an attribute value.
Delete Attribute`DeleteAttribute`	DELETE	Deletes an attribute.
Delete Attribute Value`DeleteAttributeValue`	DELETE	Deletes an attribute value.
List Account Attributes`ListAccountAttributes`	GET	Returns a list of attributes for the account.
List Agent Attribute Values`ListAGentAttributeValues`	GET	Returns an attribute value.
List Attribute Values for an Attribute`ListAttributeValues`	GET	Returns a list of attribute values for a provided attribute.
List Attribute Values for Many Agents`ListManyAgentsAttributeValues`	GET	Accepts a comma-separated list of up to 100 agent ids and returns attribute values for each agent in the list.
List Routing Attribute Definitions`ListRoutingAttributeDefinitions`	GET	Returns the condition definitions that can be configured to apply attributes to a ticket.
List Ticket Attribute Values`ListTicketAttributeValues`	GET	Returns a list of attributes values for the ticket.
List Tickets Fulfilled by a User`ListTicketsFullfilledByUser`	GET	Returns a list of ticket ids that contain attributes matching the current user's attributes.
Set Agent Attribute Values`SetAgentAttributeValues`	POST	Adds the specified attributes if no attributes exists, or replaces all existing attributes with the specified attributes.
Set Ticket Attribute Values`SetTicketAttributeValues`	POST	Adds the specified attributes if no attributes exists, or replaces all existing attributes with the specified attributes.
Show Attribute`ShowAttribute`	GET	Returns an attribute.
Show Attribute Value`ShowAttributeValue`	GET	Returns an attribute value.
Update Attribute`UpdateAttribute`	PUT	Updates an attribute.
Update Attribute Value`UpdateAttributeValue`	PATCH	Updates the name and ticket conditions of a skill.

SLA Policy7

Create SLA Policy`CreateSLAPolicy`	POST	Availability
Delete SLA Policy`DeleteSLAPolicy`	DELETE	Availability
List SLA Policies`ListSLAPolicies`	GET	Availability
Reorder SLA Policies`ReorderSLAPolicies`	PUT	Availability
Retrieve Supported Filter Definition Items`RetrieveSLAPolicyFilterDefinitionItems`	GET	Availability
Show SLA Policy`ShowSLAPolicy`	GET	Availability
Update SLA Policy`UpdateSLAPolicy`	PUT	Updates the specified policy.

Support Address6

Create Support Address`CreateSupportAddress`	POST	Adds a Zendesk or external support address to your account.
Delete Support Address`DeleteRecipientAddress`	DELETE	Deletes a support address.
List Support Addresses`ListSupportAddresses`	GET	Lists all the support addresses for the account.
Show Support Address`ShowSupportAddress`	GET
Update Support Address`UpdateSupportAddress`	PUT	Updates an existing support address for your account.
Verify Support Address Forwarding`VerifySupportAddressForwarding`	PUT	Sends a test email to the specified support address to verify that email forwarding for the address works.

Suspended Ticket9

Bulk Recover Suspended Tickets`BulkRecoverSuspendedTickets`	PUT	Enqueues a bulk job to recover multiple suspended tickets.
Delete Multiple Suspended Tickets`DeleteSuspendedTickets`	DELETE	Accepts up to 100 ids (the auto-generated id, not the ticket id.)
Delete Suspended Ticket`DeleteSuspendedTicket`	DELETE
Export Suspended Tickets`ExportSuspendedTickets`	POST	Exports a list of suspended tickets for the Zendesk Support instance.
List Suspended Tickets`ListSuspendedTickets`	GET
Recover Multiple Suspended Tickets`RecoverSuspendedTickets`	PUT	Accepts up to 100 ids (the auto-generated id, not the ticket id.) Note that suspended tickets that fail to be recovered are still included in the response.
Recover Suspended Ticket`RecoverSuspendedTicket`	PUT	Note : During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester.
Show Suspended Ticket`ShowSuspendedTickets`	GET
Suspended Ticket Attachments`SuspendedTicketsAttachments`	POST	Makes copies of any attachments on a suspended ticket and returns them as attachment tokens.

Tag16

Add Organization Tags`AddOrganizationTags`	PUT
Add Tags`PutTagsTicket`	PUT	You can also add tags to multiple tickets with the Update Many Tickets endpoint.
Add User Tags`PutUserTags`	PUT
Count Tags`CountTags`	GET	Returns an approximate count of tags.
List Organization Tags`ListOrganizationTags`	GET
List Resource Tags`ListResourceTags`	GET
List Tags`ListTags`	GET	Lists up to the 20,000 most popular tags in the last 60 days, in decreasing popularity.
List User Tags`ListUserTags`	GET
Remove Organization Tags`RemoveOrganizationTags`	DELETE
Remove Tags`DeleteTagsTicket`	DELETE	You can also delete tags from multiple tickets with the Update Many Tickets endpoint.
Remove User Tags`DeleteUserTags`	DELETE
Search Tags`AutocompleteTags`	GET	Returns an array of registered and recent tag names that start with the characters specified in the name query parameter.
Search Tags by Request Body`AutocompleteTagsPost`	POST	Returns an array of registered and recent tag names that start with the characters specified in the name parameter.
Set Organization Tags`SetOrganizationTags`	POST
Set Tags`SetTagsTicket`	POST
Set User Tags`SetUserTags`	POST

Target5

Create Target`CreateTarget`	POST
Delete Target`DeleteTarget`	DELETE	Allowed For Admins
List Targets`ListTargets`	GET
Show Target`ShowTarget`	GET
Update Target`UpdateTarget`	PUT	Allowed For Admins

Target Failure2

List Target Failures`ListTargetFailures`	GET	Returns the 25 most recent target failures, per target.
Show Target Failure`ShowTargetFailure`	GET	Stability

Task List2

Create Task List`CreateTaskList`	POST	Adds a task list to the specified ticket.
Show Task List`ShowTaskList`	GET	Returns the task list attached to the specified ticket.

Task List Template6

Create Task List Template`CreateTaskListTemplate`	POST	Creates a task list template.
Delete Task List Template`DeleteTaskListTemplate`	DELETE	Deletes a task list template with the specified id.
Get Tasks by Task List Template Id`GetTasksByTaskListTemplateId`	GET	Returns the tasks for the specified task list template.
List Task List Templates`ListTaskListTemplates`	GET	Lists all task list templates.
Show Task List Template`ShowTaskListTemplate`	GET	Returns the task list template with the specified id.
Update Task List Template`UpdateTaskListTemplate`	PUT	Creates, modifies, or deletes tasks in a task list template.

Ticket35

Autocomplete Problems`AutocompleteProblems`	POST	Returns tickets whose type is "problem" and whose subject contains the string specified in the text parameter.
Bulk Delete Tickets`BulkDeleteTickets`	DELETE	Accepts a comma-separated list of up to 100 ticket ids.
Bulk Mark Tickets as Spam`MarkManyTicketsAsSpam`	PUT	Accepts a comma-separated list of up to 100 ticket ids.
Count Organization Tickets`CountOrganizationTickets`	GET	Returns an approximate count of tickets for a specific organization.
Count Tickets`CountTickets`	GET	Returns an approximate count of tickets in the account.
Count User Assigned Tickets`CountUserAssignedTickets`	GET	Returns an approximate count of tickets assigned to the specified user.
Count User CCD Tickets`CountUserCCDTickets`	GET	Returns an approximate count of tickets where the specified user is CC'd. If the count exceeds 100,000, it is updated every 24 hours.
Create Many Tickets`TicketsCreateMany`	POST	Accepts an array of up to 100 ticket objects.
Create Ticket`CreateTicket`	POST
Delete Multiple Tickets Permanently`BulkPermanentlyDeleteTickets`	DELETE	Permanently deletes up to 100 soft-deleted tickets.
Delete Ticket`DeleteTicket`	DELETE
Delete Ticket Permanently`DeleteTicketPermanently`	DELETE	Permanently deletes a soft-deleted ticket.
List Collaborators for a Ticket`ListTicketCollaborators`	GET
List Deleted Tickets`ListDeletedTickets`	GET	Returns a maximum of 100 deleted tickets per page.
List Email CCs for a Ticket`ListTicketEmailCCs`	GET	Returns any users cc'd on the ticket.
List Followers for a Ticket`ListTicketFollowers`	GET	Returns any users who follow the ticket.
List Organization Tickets`ListOrganizationTickets`	GET	Returns a list of tickets for a specific organization.
List Recent Tickets`ListRecentTickets`	GET	Lists up to five tickets that the requesting agent recently viewed or created in the agent interface.
List Ticket Incidents`ListTicketIncidents`	GET
List Ticket Problems`ListTicketProblems`	GET	The response is always ordered by updated at in descending order
List Tickets`ListTickets`	GET
List User Assigned Tickets`ListUserAssignedTickets`	GET	Lists tickets assigned to the specified user.
List User CCD Tickets`ListUserCCDTickets`	GET	Lists tickets where the specified user is CC'd.
List User Followed Tickets`ListUserFollowedTickets`	GET	Lists tickets the specified user is following.
List User Requested Tickets`ListUserRequestedTickets`	GET
Mark Ticket as Spam and Suspend Requester`MarkTicketAsSpamAndSuspendRequester`	PUT
Merge Tickets into Target Ticket`MergeTicketsIntoTargetTicket`	POST	Merges one or more tickets into the ticket with the specified id.
Restore a Previously Deleted Ticket`RestoreDeletedTicket`	PUT
Restore Previously Deleted Tickets in Bulk`BulkRestoreDeletedTickets`	PUT
Show Multiple Tickets`TicketsShowMany`	GET	Accepts a comma-separated list of ticket ids to return.
Show Ticket`ShowTicket`	GET	Returns a number of ticket properties, but doesn't include the full comment thread.
Show Ticket by Messaging Conversation ID`ShowTicketByMessagingConversationId`	GET	Returns the active ticket associated with the given Sunshine Conversations conversation id.
Ticket Related Information`TicketRelatedInformation`	GET	The request returns a data object with the following properties:
Update Many Tickets`TicketsUpdateMany`	PUT	Accepts an array of up to 100 ticket objects, or a comma-separated list of up to 100 ticket ids.
Update Ticket`UpdateTicket`	PUT

Ticket Audit5

Change a Comment From Public To Private`MakeTicketCommentPrivateFromAudits`	PUT
Count Audits for a Ticket`CountAuditsForTicket`	GET	Returns an approximate count of audits for a specified ticket.
List All Ticket Audits`ListTicketAudits`	GET	Returns ticket audits.
List Audits for a Ticket`ListAuditsForTicket`	GET	Lists the audits for a specified ticket.
Show Audit`ShowTicketAudit`	GET

Ticket Comment7

Count Ticket Comments`CountTicketComments`	GET	Returns an approximate count of the comments added to the ticket.
List Comments`ListTicketComments`	GET	Returns the comments added to the ticket.
Make Comment Private`MakeTicketCommentPrivate`	PUT
Redact Chat Comment`RedactChatComment`	PUT	Permanently removes words or strings from a chat ticket's comment.
Redact Chat Comment Attachment`RedactChatCommentAttachment`	PUT	Permanently removes one or more chat attachments from a chat ticket.
Redact String in Comment`RedactStringInComment`	PUT	Permanently removes words or strings from a ticket comment.
Redact Ticket Comment In Agent Workspace`RedactTicketCommentInAgentWorkspace`	PUT	Redaction allows you to permanently remove words, strings, or attachments from a ticket comment.

Ticket Content Pin3

Create Ticket Content Pin`CreateTicketContentPin`	POST	Creates a new content pin for a specific ticket.
Delete Content Pin from Ticket`DeleteTicketContentPin`	DELETE	Deletes a specific content pin from a ticket.
List Ticket Content Pins`ListTicketContentPins`	GET	Lists the content pins for a specific ticket.

Ticket Field12

Count Ticket Fields`CountTicketFields`	GET	Returns an approximate count of system and custom ticket fields in the account.
Create or Update Ticket Field Option`CreateOrUpdateTicketFieldOption`	POST	Creates or updates an option for the given drop-down ticket field.
Create Ticket Field`CreateTicketField`	POST	Creates any of the following custom field types:
Delete Ticket Field`DeleteTicketField`	DELETE
Delete Ticket Field Option`DeleteTicketFieldOption`	DELETE	Allowed for Admins
List Ticket Field Options`ListTicketFieldOptions`	GET	Returns a list of custom ticket field options for the given drop-down ticket field.
List Ticket Fields`ListTicketFields`	GET	Returns a list of all system and custom ticket fields in your account.
Reorder Ticket Fields`ReorderTicketFields`	PUT	Allowed For Admins
Show Many Ticket Fields`ShowManyTicketFields`	GET	Returns multiple ticket fields in a single request.
Show Ticket Field`ShowTicketfield`	GET
Show Ticket Field Option`ShowTicketFieldOption`	GET	Allowed for Agents
Update Ticket Field`UpdateTicketField`	PUT	Updating drop-down field options

Ticket Form12

Bulk Update Ticket Form Statuses of a Ticket Form`UpdateTicketFormStatuses`	PUT	Updates or deletes ticket form status associations.
Clone an Already Existing Ticket Form`CloneTicketForm`	POST
Create Ticket Form`CreateTicketForm`	POST
Create Ticket Form Statuses`CreateTicketFormStatuses`	POST	Creates one or many ticket form status associations
Delete Ticket Form`DeleteTicketForm`	DELETE	Allowed For Admins
List Ticket Form Statuses of a Ticket Form`TicketFormTicketFormStatuses`	GET	Fetches all of the associated ticket form statuses of a ticket form.
List Ticket Forms`ListTicketForms`	GET	Returns a list of all ticket forms for your account if accessed as an admin or agent.
Reorder Ticket Forms`ReorderTicketForms`	PUT	Allowed For Admins
Show Many Ticket Forms`ShowManyTicketForms`	GET	Takes an ids query parameter that accepts a comma-separated list of up to 100 ticket form ids.
Show Ticket Form`ShowTicketForm`	GET
Update Ticket Form`UpdateTicketForm`	PUT	Allowed For Admins
Update Ticket Form Status By Id`UpdateTicketFormStatusById`	PUT	Updates or deletes ticket form status association by id.

Ticket Form Statuse4

Delete Ticket Form Status By Id`DeleteTicketFormStatusById`	DELETE	Deletes a ticket form status by id.
Delete Ticket Form Statuses`DeleteTicketFormStatuses`	DELETE	Deletes all of of the ticket form statuses by id.
List Ticket Form Statuses`ListTicketFormStatuses`	GET	Fetches all of the ticket form statuses for the account.
Show Many Ticket Form Statuses`ShowManyTicketFormStatuses`	GET	Fetches all of the ticket form statuses specified by a comma separated list of ids.

Ticket Import2

Ticket Bulk Import`TicketBulkImport`	POST	Accepts an array of up to 100 ticket objects.
Ticket Import`TicketImport`	POST

Ticket Metric3

List Ticket Metrics`ListTicketMetrics`	GET	Returns a list of tickets with their metrics.
Show Ticket Metrics`ShowTicketMetrics`	GET	Returns a specific metric, or the metrics of a specific ticket.
Show Ticket Metrics By Ticket`ShowTicketMetricsByTicket`	GET	Returns the metrics for a specific ticket.

Ticket Metric Event1

List Ticket Metric EventsListTicketMetricEvents GET Returns ticket metric events that occurred on or after the start time.

Ticket Skip4

List All Skips`ListSkips`	GET	Lists all skips.
List Ticket Skips`ListTicketSkips`	GET	Archived tickets are not included in the response.
List Ticket Skips By Ticket`ListTicketSkipsByTicket`	GET	Returns the skips for a specific ticket.
Record a New Skip for the Current User`RecordNewSkip`	POST	Record a new ticket skip for the current user.

Trigger13

Bulk Delete Ticket Triggers`DeleteManyTriggers`	DELETE	Deletes the ticket triggers corresponding to the provided comma-separated list of IDs.
Create Trigger`CreateTrigger`	POST
Delete Ticket Trigger`DeleteTrigger`	DELETE
List Active Ticket Triggers`ListActiveTriggers`	GET	Lists all active ticket triggers.
List Ticket Trigger Action and Condition Definitions`ListTriggerActionConditionDefinitions`	GET	Returns the definitions of the actions a ticket trigger can perform and the definitions of the conditions under which a ticket trigger can execute.
List Ticket Trigger Revisions`ListTriggerRevisions`	GET	List the revisions associated with a ticket trigger.
List Ticket Triggers`ListTriggers`	GET	Lists all ticket triggers for the current account.
Reorder Ticket Triggers`ReorderTriggers`	PUT	Alters the firing order of ticket triggers in the account.
Search Ticket Triggers`SearchTriggers`	GET	Pagination
Show Ticket Trigger`GetTrigger`	GET
Show Ticket Trigger Revision`TriggerRevision`	GET	Fetches a revision associated with a ticket trigger.
Update Many Ticket Triggers`UpdateManyTriggers`	PUT	Updates the position or the active status of multiple ticket triggers.
Update Ticket Trigger`UpdateTrigger`	PUT

Trigger Category6

Create Batch Job for Ticket Trigger Categories`BatchOperateTriggerCategories`	POST	Creates a job that performs a batch operation for the given ticket trigger categories.
Create Ticket Trigger Category`CreateTriggerCategory`	POST	Creates a ticket trigger category.
Delete Ticket Trigger Category`DeleteTriggerCategory`	DELETE	Deletes the ticket trigger category with the specified ID.
List Ticket Trigger Categories`ListTriggerCategories`	GET	Returns all the ticket trigger categories in the account.
Show Ticket Trigger Category`ShowTriggerCategoryById`	GET	Returns the ticket trigger category with the specified ID.
Update Ticket Trigger Category`UpdateTriggerCategory`	PATCH	Updates the ticket trigger category with the specified ID.

User32

Autocomplete Users`AutocompleteUsers`	GET	Returns an array of users whose name starts with the value specified in the name parameter.
Autocomplete Users by Request Body`AutocompleteUsersPost`	POST	Returns an array of users whose name starts with the value specified in the name property in the request body.
Bulk Delete Users`DestroyManyUsers`	DELETE	Accepts a comma-separated list of up to 100 user ids.
Count Deleted Users`CountDeletedUsers`	GET	Returns an approximate count of deleted users, including permanently deleted users.
Count Organization Users`CountOrganizationUsers`	GET	Returns an approximate count of users for a specific organization.
Count Users`CountUsers`	GET	Returns an approximate count of users.
Count Users By Group`CountGroupUsers`	GET	Returns an approximate count of users in the specified group.
Create Many Users`CreateManyUsers`	POST	Accepts an array of up to 100 user objects.
Create Or Update Many Users`CreateOrUpdateManyUsers`	POST	Accepts an array of up to 100 user objects.
Create Or Update User`CreateOrUpdateUser`	POST	Creates a user if the user does not already exist, or updates an existing user identified by e-mail address or external ID.
Create User`CreateUser`	POST
Delete User`DeleteUser`	DELETE	Deletes the user and associated records from the account.
Get Full User Entitlements`GetUserEntitlementsFull`	GET	Returns the full entitlements for all Zendesk products (Explore, Voice, Knowledge, Live Chat) for the specified user.
List Deleted Users`ListDeletedUsers`	GET	Returns deleted users, including permanently deleted users.
List Organization Users`ListOrganizationUsers`	GET	Returns a list of users for a specific organization.
List Users`ListUsers`	GET	Pagination
List Users By Group`ListGroupUsers`	GET	Pagination
Logout many users`LogoutManyUsers`	POST	Accepts a comma-separated list of up to 100 user ids.
Merge End Users`MergeEndUsers`	PUT	Merges the end user specified in the path parameter into the existing end user specified in the request body.
Permanently Delete User`PermanentlyDeleteUser`	DELETE	Before permanently deleting a user, you must delete the user first.
Request User Create`RequestUserCreate`	POST	Sends the owner a reminder email to update their subscription so more agents can be created.
Search Users`SearchUsers`	GET	Returns an array of users who meet the search criteria.
Show Compliance Deletion Statuses`ShowUserComplianceDeletionStatuses`	GET	Returns the GDPR status for each user per area of compliance.
Show Current User Settings`ShowCurrentUserSettings`	GET	Returns the settings for the currently authenticated user.
Show Deleted User`ShowDeletedUser`	GET	Returns users that have been deleted but not permanently yet.
Show Many Users`ShowManyUsers`	GET	Accepts a comma-separated list of up to 100 user ids or external ids.
Show Self`ShowCurrentUser`	GET	The endpoint returns user information and an authenticity token.
Show User`ShowUser`	GET
Show User Related Information`ShowUserRelated`	GET
Update Current User Settings`UpdateCurrentUserSettings`	PUT	Updates the settings for the currently authenticated user.
Update Many Users`UpdateManyUsers`	PUT
Update User`UpdateUser`	PUT

User Field11

Create or Update a User Field Option`CreateOrUpdateUserFieldOption`	POST	Creates a new option or updates an existing option for the given drop-down user field.
Create User Field`CreateUserField`	POST	Creates any of the following custom field types:
Delete User Field`DeleteUserField`	DELETE
Delete User Field Option`DeleteUserFieldOption`	DELETE	Allowed for Admins
List User Field Options`ListUserFieldOptions`	GET	Returns a list of custom user field options for the given dropdown user field.
List User Fields`ListUserFields`	GET	Returns a list of custom user fields in your account.
Reorder User Field`ReorderUserField`	PUT
Show a User Field Option`ShowUserFieldOption`	GET	Allowed for Agents
Show Many User Fields`ShowManyUserFields`	GET	Returns multiple user fields by their keys.
Show User Field`ShowUserField`	GET
Update User Field`UpdateUserField`	PUT	Updating a Dropdown (Tagger) or Multiselect Field

User Identity14

Create End User Identity`CreateEndUserIdentity`	POST	Adds an identity to an end user's profile.
Create Identity`CreateUserIdentity`	POST	Adds an identity to a user's profile.
Delete End User Identity`DeleteEndUserIdentity`	DELETE	Deletes the identity for a given end user.
Delete Identity`DeleteUserIdentity`	DELETE	Deletes the identity for a given user.
List End User Identities`ListEndUserIdentities`	GET	Returns a list of identities for the given end user.
List Identities`ListUserIdentities`	GET	Returns a list of identities for the given user.
Make End User Identity Primary`MakeEndUserIdentityPrimary`	PUT	Sets the specified identity as primary for the end user.
Make Identity Primary`MakeUserIdentityPrimary`	PUT	Sets the specified identity as primary.
Request End User Verification`RequestEndUserVerification`	PUT	Sends the end user a verification email with a link to verify ownership of the email address.
Request User Verification`RequestUserVerification`	PUT	Sends the user a verification email with a link to verify ownership of the email address.
Show End User Identity`ShowEndUserIdentity`	GET	Shows the identity with the given id for a given end user.
Show Identity`ShowUserIdentity`	GET	Shows the identity with the given id for a given user.
Update Identity`UpdateUserIdentity`	PUT	This endpoint allows you to:
Verify Identity`VerifyUserIdentity`	PUT	Sets the specified identity as verified.

User Password3

Change Your Password`ChangeOwnPassword`	PUT	You can only change your own password.
List password requirements`GetUserPasswordRequirements`	GET
Set a User's Password`SetUserPassword`	POST	An admin can set a user's password only if the setting is enabled in Zendesk Support under Settings Security Global .

Bulk Delete Views`BulkDeleteViews`	DELETE	Deletes the views corresponding to the provided list of IDs.
Count Tickets in View`GetViewCount`	GET	Returns the ticket count for a single view.
Count Tickets in Views`GetViewCounts`	GET	Returns the ticket count of each view in a list of views.
Count Views`CountViews`	GET	Returns an approximate count of shared and personal views available to the current user.
Create View`CreateView`	POST
Delete View`DeleteView`	DELETE	Allowed For Agents
Execute View`ExecuteView`	GET	Returns the column titles and the rows of the specified view.
Export View`ExportView`	GET	Returns the csv attachment of the specified view if possible.
List Active Views`ListActiveViews`	GET	Lists active shared and personal views available to the current user.
List Tickets From a View`ListTicketsFromView`	GET
List View Filter Definitions`ListViewDefinitions`	GET	Returns the definitions of the conditions and actions a view can perform.
List Views`ListViews`	GET	Lists shared and personal views available to the current user.
List Views - Compact`ListCompactViews`	GET	A compacted list of shared and personal views available to the current user.
List Views By ID`ListViewsById`	GET
Preview Ticket Count`PreviewCount`	POST	Returns the ticket count for a single preview.
Preview Views`PreviewViews`	POST	You can preview views by constructing the conditions in the proper format and nesting them under the view property.
Search Views`SearchViews`	GET	Pagination
Show View`ShowView`	GET	In addition to numeric IDs, the view id path parameter accepts the string aliases "incoming", "my", and "my groups" to retrieve the corresponding built-in views.
Update Many Views`UpdateManyViews`	PUT
Update View`UpdateView`	PUT

Workspace7

Bulk Delete Workspaces`DestroyManyWorkspaces`	DELETE	Allowed For Admins
Create Workspace`CreateWorkspace`	POST
Delete Workspace`DeleteWorkspace`	DELETE	Allowed For Admins
List Workspaces`ListWorkspaces`	GET
Reorder Workspaces`ReorderWorkspaces`	PUT	Allowed For Admins
Show Workspace`ShowWorkspace`	GET	Allowed For Admins
Update Workspace`UpdateWorkspace`	PUT	Allowed For Admins

X Channel4

Create Ticket from Tweet`CreateTicketFromTweet`	POST	Turns a tweet into a ticket.
List Monitored X Handles`ListMonitoredTwitterHandles`	GET
List Ticket statuses`GettingTwicketStatus`	GET
Show Monitored X Handle`ShowMonitoredTwitterHandle`	GET