Jira Service Management

IT service desk: requests, queues, SLAs, approvals, and customer portals

Signs in with: Username and password
Runs on: Cloud or On-Prem Worker
Operations: 77
Ready-made triggers: 0

Connect Jira Service Management

In Neblex open Connect › Connections and click New Connection.
Search for Jira Service Management and give the connection a clear name.
Fill in the fields. Secret values are encrypted and never shown again.
Click Test, then Create Connection.

Field	What to enter
Site nameRequired
EmailRequired
API tokenRequiredSecret

Use it in a flow

Open a flow, open the node library and search for Jira Service Management.
Drag it onto the canvas and choose an Operation and your connection.
Map the operation's fields from earlier steps, or click Map with Matt.
Use Test this step to see what it returns, then save.

To start a flow from Jira Service Management without a ready-made trigger: a Poll for changes trigger can check one of its list operations on a schedule and pass on only what is new; if Jira Service Management can send webhooks, a Webhook trigger receives them at its own URL.

Operations

77 operations in 7 groups. Each one is a step you can add to a flow.

Customer3

Create a customer`createCustomer`	POST	Create a customer that is not associated with a service desk.
Create a customer (skip permission check)`createCustomerSkipPermissionCheck`	POST	Create a customer, skipping the permission check.
Revoke portal-only access`revokePortalOnlyAccessForUser`	PUT	Revoke a user's portal-only access.

Info3

Get assets workspaces`getAssetsWorkspaces`	GET	The Assets workspace ids the user can access.
Get info`getInfo`	GET	The runtime information of the Service Desk app.
Get insight workspaces`getInsightWorkspaces`	GET	The Insight workspace ids the user can access.

Knowledge Base2

Search articles`getArticles`	GET	Search knowledge base articles across service desks.
View an article`viewArticle`	GET	Increment an article's view count and return it.

Organization11

Add organization users`addUsersToOrganization`	POST	Add users to an organization.
Create an organization`createOrganization`	POST	Create an organization.
Delete an organization`deleteOrganization`	DELETE	Delete an organization.
Delete an organization property`deleteOrganizationProperty`	DELETE	Remove an organization property.
Get an organization`getOrganization`	GET	Fetch an organization by ID.
Get an organization property`getOrganizationProperty`	GET	The value of an organization property.
List organization property keys`getOrganizationPropertyKeys`	GET	The property keys of an organization.
List organization users`getUsersInOrganization`	GET	Page through an organization's users.
List organizations`getOrganizations`	GET	Page through organizations.
Remove organization users`removeUsersFromOrganization`	DELETE	Remove users from an organization.
Set an organization property`setOrganizationProperty`	PUT	Set the value of an organization property.

Request31

Add a comment`createRequestComment`	POST	Add a comment to a request.
Add attachments`createCommentWithAttachment`	POST	Add attachments (via temporary file ids) with an optional comment.
Add participants`addRequestParticipants`	POST	Add participants to a request.
Answer an approval`answerApproval`	POST	Approve or decline an approval.
Create a customer request`createCustomerRequest`	POST	Raise a customer request.
Create a request (alias)`createRequest`	POST	Alias of Create a customer request.
Delete feedback`deleteFeedback`	DELETE	Remove feedback from a request.
Get a comment`getRequestCommentById`	GET	Fetch one comment.
Get a customer request`getCustomerRequestByIdOrKey`	GET	Fetch a request by ID or key.
Get a request (alias)`getRequest`	GET	Alias: fetch a request by key or ID.
Get an approval`getApprovalById`	GET	Fetch one approval.
Get attachment content`getAttachmentContent`	GET	Download an attachment's content.
Get attachment thumbnail`getAttachmentThumbnail`	GET	An attachment's thumbnail image.
Get feedback`getFeedback`	GET	The feedback (CSAT) on a request.
Get notification subscription`getSubscriptionStatus`	GET	Whether the user is subscribed to a request's notifications.
Get SLA information`getSlaInformationById`	GET	One SLA metric on a request.
List approvals`getApprovals`	GET	Page through a request's approvals.
List comment attachments`getCommentAttachments`	GET	Page through a comment's attachments.
List customer requests`getCustomerRequests`	GET	Search/page customer requests.
List customer transitions`getCustomerTransitions`	GET	The transitions a customer can perform on a request.
List participants`getRequestParticipants`	GET	Page through a request's participants.
List request attachments`getAttachmentsForRequest`	GET	Page through a request's attachments.
List request comments`getRequestComments`	GET	Page through a request's comments.
List requests (alias)`listRequests`	GET	Alias of List customer requests.
List SLA information`getSlaInformation`	GET	Page through a request's SLA metrics.
List status transitions`getCustomerRequestStatus`	GET	The status history of a request.
Perform a transition`performCustomerTransition`	POST	Transition a request as the customer.
Post feedback`postFeedback`	POST	Submit feedback (CSAT rating + comment) on a request.
Remove participants`removeRequestParticipants`	DELETE	Remove participants from a request.
Subscribe to notifications`subscribe`	PUT	Subscribe the user to a request's notifications.
Unsubscribe from notifications`unsubscribe`	DELETE	Unsubscribe the user from a request's notifications.

Request Type12

Check request type permissions`checkRequestTypePermissions`	POST	Check the user's create permission for request types.
Create a request type`createRequestType`	POST	Add a request type to a service desk.
Delete a request type`deleteRequestType`	DELETE	Delete a request type.
Delete a request type property`deleteRequestTypeProperty`	DELETE	Remove a request type property.
Get a request type`getRequestTypeById`	GET	Fetch a request type.
Get a request type property`getRequestTypeProperty`	GET	The value of a request type property.
Get request type fields`getRequestTypeFields`	GET	The fields on a request type's create form.
List all request types`getAllRequestTypes`	GET	Search request types across service desks.
List request type groups`getRequestTypeGroups`	GET	Page through a service desk's request type groups.
List request type property keys`getRequestTypePropertyKeys`	GET	The property keys of a request type.
List request types`getRequestTypes`	GET	Page through a service desk's request types.
Set a request type property`setRequestTypeProperty`	PUT	Set the value of a request type property.

Service Desk15

Add an organization`addOrganizationToServiceDesk`	POST	Add an organization to a service desk.
Add customers`addServiceDeskCustomers`	POST	Add customers to a service desk.
Add customers (skip permission check)`addServiceDeskCustomersSkipPermissionCheck`	POST	Add customers to a service desk, skipping the permission check.
Attach a temporary file`attachTemporaryFile`	POST	Upload a temporary file to attach to a request/comment.
Get a queue`getQueue`	GET	Fetch a queue.
Get a service desk`getServiceDeskById`	GET	Fetch a service desk by ID.
Invite a customer`inviteCustomer`	POST	Invite a customer to a service desk.
List queue issues`getIssuesInQueue`	GET	Page through the issues in a queue.
List queues`getQueues`	GET	Page through a service desk's queues.
List service desk customers`getServiceDeskCustomers`	GET	Page through a service desk's customers.
List service desk organizations`getServiceDeskOrganizations`	GET	Page through a service desk's organizations.
List service desks`getServiceDesks`	GET	Page through service desks.
Remove an organization`removeOrganizationFromServiceDesk`	DELETE	Remove an organization from a service desk.
Remove customers`removeServiceDeskCustomers`	DELETE	Remove customers from a service desk.
Search service desk KB`getServiceDeskArticles`	GET	Search a service desk's knowledge base articles.