Connectors

Customer Support & Success

Intercom

Customer messaging: contacts, conversations, articles, and event tracking

Intercom API referenceAPI checked August 18, 2026

Signs in with: Connection fields
Runs on: Cloud or On-Prem Worker
Operations: 231
Ready-made triggers: 48

Connect Intercom

In Neblex open Connect › Connections and click New Connection.
Search for Intercom and give the connection a clear name.
Fill in the fields. Secret values are encrypted and never shown again.
Click Test, then Create Connection.

Field	What to enter
API hostRequired	Choose the Intercom API region that owns the workspace.
Access tokenRequiredSecret

Triggers

Start a flow when something changes in Intercom: add a Poll for changes trigger, choose Intercom and pick the event.

Event	What it does	How
New or updated company	Fires for each company created or changed since the last check.	Checks for changes by `updated_at`
New or updated contact	Fires for each contact created or changed since the last check.	Checks for changes by `updated_at`
New or updated message	Fires for each message created or changed since the last check.	Checks for changes by `updated_at`
New or updated data attribute	Fires for each data attribute created or changed since the last check.	Checks for changes by `updated_at`
New or updated admin	Fires for each admin that appears or changes since the last check.	Checks for changes
New or updated help center	Fires for each help center created or changed since the last check.	Checks for changes by `updated_at`
New or updated article	Fires for each article that appears or changes since the last check.	Checks for changes
New or updated audience	Fires for each audience created or changed since the last check.	Checks for changes by `updated_at`
New or updated call	Fires for each call that appears or changes since the last check.	Checks for changes
New or updated note	Fires for each note that appears or changes since the last check.	Checks for changes
New or updated banner	Fires for each banner that appears or changes since the last check.	Checks for changes
New or updated ai content	Fires for each ai content created or changed since the last check.	Checks for changes by `updated_at`
New or updated content snippet	Fires for each content snippet created or changed since the last check.	Checks for changes by `updated_at`
New or updated conversations attribute	Fires for each conversations attribute created or changed since the last check.	Checks for changes by `updated_at`
New or updated conversation	Fires for each conversation created or changed since the last check.	Checks for changes by `updated_at`
New or updated data connector	Fires for each data connector that appears or changes since the last check.	Checks for changes
New or updated internal article	Fires for each internal article created or changed since the last check.	Checks for changes by `updated_at`
New or updated news	Fires for each news created or changed since the last check.	Checks for changes by `updated_at`
New or updated office hour	Fires for each office hour created or changed since the last check.	Checks for changes by `updated_at`
New or updated reporting data export	Fires for each reporting data export that appears or changes since the last check.	Checks for changes
New or updated subscription type	Fires for each subscription type that appears or changes since the last check.	Checks for changes
New or updated tag	Fires for each tag that appears or changes since the last check.	Checks for changes
New or updated ticket type	Fires for each ticket type created or changed since the last check.	Checks for changes by `updated_at`
New or updated content	Fires for each content that appears or changes since the last check.	Checks for changes
New company	Fires for each company created since the last check.	Checks for changes by `created_at`
New contact	Fires for each contact created since the last check.	Checks for changes by `created_at`
New message	Fires for each message created since the last check.	Checks for changes by `created_at`
New data attribute	Fires for each data attribute created since the last check.	Checks for changes by `created_at`
New admin	Fires for each admin created since the last check.	Checks for changes by `created_at`
New help center	Fires for each help center created since the last check.	Checks for changes by `created_at`
New article	Fires for each article created since the last check.	Checks for changes by `created_at`
New audience	Fires for each audience created since the last check.	Checks for changes by `created_at`
New call	Fires for each call that appears since the last check.	Checks for changes
New note	Fires for each note created since the last check.	Checks for changes by `created_at`
New banner	Fires for each banner created since the last check.	Checks for changes by `created_at`
New ai content	Fires for each ai content created since the last check.	Checks for changes by `created_at`
New content snippet	Fires for each content snippet created since the last check.	Checks for changes by `created_at`
New conversations attribute	Fires for each conversations attribute created since the last check.	Checks for changes by `created_at`
New conversation	Fires for each conversation created since the last check.	Checks for changes by `created_at`
New data connector	Fires for each data connector created since the last check.	Checks for changes by `created_at`
New internal article	Fires for each internal article created since the last check.	Checks for changes by `created_at`
New news	Fires for each news created since the last check.	Checks for changes by `created_at`
New office hour	Fires for each office hour created since the last check.	Checks for changes by `created_at`
New reporting data export	Fires for each reporting data export that appears since the last check.	Checks for changes
New subscription type	Fires for each subscription type that appears since the last check.	Checks for changes
New tag	Fires for each tag that appears since the last check.	Checks for changes
New ticket type	Fires for each ticket type created since the last check.	Checks for changes by `created_at`
New content	Fires for each content that appears since the last check.	Checks for changes

Use it in a flow

Open a flow, open the node library and search for Intercom.
Drag it onto the canvas and choose an Operation and your connection.
Map the operation's fields from earlier steps, or click Map with Matt.
Use Test this step to see what it returns, then save.

Operations

231 operations in 42 groups. Each one is a step you can add to a flow.

Admin7

Identify an admin`identifyAdmin`	GET	You can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology).
List all activity log event types`listActivityLogEventTypes`	GET	You can get a list of all activity log event types.
List all activity logs`listActivityLogs`	GET	You can get a log of activities by all admins in an app.
List all admins`listAdmins`	GET	You can fetch a list of admins for a given workspace.
Retrieve an admin`retrieveAdmin`	GET	You can retrieve the details of a single admin.
Search activity logs`searchActivityLogs`	POST	Search and filter admin activity logs using a POST request with event type filter in the request body.
Set an admin to away`setAwayAdmin`	PUT	You can set an Admin as away for the Inbox.

AI Content10

Create a content import source`createContentImportSource`	POST	You can create a new content import source by sending a POST request to this endpoint.
Create an external page (or update an external page by external`createExternalPage`	POST	You can create a new external page by sending a POST request to this endpoint.
Delete a content import source`deleteContentImportSource`	DELETE	You can delete a content import source by making a DELETE request this endpoint.
Delete an external page`deleteExternalPage`	DELETE	Sending a DELETE request for an external page will remove it from the content library UI and from being used for AI answers.
List content import sources`listContentImportSources`	GET	You can retrieve a list of all content import sources for a workspace.
List external pages`listExternalPages`	GET	You can retrieve a list of all external pages for a workspace.
Retrieve a content import source`getContentImportSource`	GET
Retrieve an external page`getExternalPage`	GET	You can retrieve an external page.
Update a content import source`updateContentImportSource`	PUT	You can update an existing content import source.
Update an external page`updateExternalPage`	PUT	You can update an existing external page (if it was created via the API).

Article13

Add a tag to an article`attachTagToArticle`	POST	Apply an existing tag to an article.
Create an article`createArticle`	POST	You can create a new article by making a POST request to https://api.intercom.io/articles.
Delete an article`deleteArticle`	DELETE	You can delete a single article by making a DELETE request to https://api.intercom.io/articles/ .
List all articles`listArticles`	GET	You can fetch a list of all articles by making a GET request to https://api.intercom.io/articles.
List article versions`listArticleVersions`	GET	Fetch the version history of an article by making a GET request to https://api.intercom.io/articles/ /versions.
Publish an article draft`publishArticleDraft`	POST	Publish a staged draft by making a POST request to https://api.intercom.io/articles/ /draft/publish, promoting the draft content to live.
Remove a tag from an article`detachTagFromArticle`	DELETE	Remove a tag from an article.
Retrieve an article`retrieveArticle`	GET	You can fetch the details of a single article by making a GET request to https://api.intercom.io/articles/ .
Retrieve an article draft`retrieveArticleDraft`	GET	Fetch the staged draft of a published article by making a GET request to https://api.intercom.io/articles/ /draft.
Retrieve an article version`retrieveArticleVersion`	GET	Fetch a single prior version of an article, including its body content, by making a GET request to https://api.intercom.io/articles/ /versions/ .
Search for articles`searchArticles`	GET	You can search for articles by making a GET request to https://api.intercom.io/articles/search.
Stage an article draft`stageArticleDraft`	PUT	Stage changes to a published article as a draft by making a PUT request to https://api.intercom.io/articles/ /draft.
Update an article`updateArticle`	PUT	You can update the details of a single article by making a PUT request to https://api.intercom.io/articles/ .

Audience5

Create an audience`createAudience`	POST	You can create a new audience by making a POST request to https://api.intercom.io/audiences.
Delete an audience`deleteAudience`	DELETE	You can delete a single audience by making a DELETE request to https://api.intercom.io/audiences/{id}.
List all audiences`listAudiences`	GET	You can fetch a list of all audiences for the workspace.
Retrieve an audience`retrieveAudience`	GET	You can fetch the details of a single audience by making a GET request to https://api.intercom.io/audiences/{id}.
Update an audience`updateAudience`	PUT	You can update the details of a single audience by making a PUT request to https://api.intercom.io/audiences/{id}.

Away Status Reason1

List all away status reasonslistAwayStatusReasons GET Returns a list of all away status reasons configured for the workspace, including deleted ones.

Banner2

Dismiss a banner for a contact`dismissContactBanner`	POST	Records that a contact has dismissed a banner.
List banners for a contact`listContactBanners`	GET	Returns the banners a contact currently matches, so you can display them on surfaces outside the Messenger (native mobile apps, kiosks, embedded tools).

Brand2

List all brands`listBrands`	GET	Retrieves all brands for the workspace, including the default brand.
Retrieve a brand`retrieveBrand`	GET	Fetches a specific brand by its unique identifier

Call10

Collect Fin Voice call by external ID`collectFinVoiceCallByExternalId`	GET	Retrieve information about a Fin Voice call using the external call identifier.
Collect Fin Voice call by ID`collectFinVoiceCallById`	GET	Retrieve information about a Fin Voice call using the external reference ID.
Collect Fin Voice call by phone number`collectFinVoiceCallByPhoneNumber`	GET	Retrieve information about a Fin Voice call using the phone number.
Collect Fin Voice calls by conversation ID`collectFinVoiceCallsByConversationId`	GET	Retrieve information about Fin Voice calls associated with a conversation.
Get a call`showCall`	GET	Retrieve a single call by id.
Get call recording by call id`showCallRecording`	GET	Redirects to a signed URL for the call's recording if it exists.
Get call transcript by call id`showCallTranscript`	GET	Returns the transcript for the specified call as a downloadable text file.
List all calls`listCalls`	GET	Retrieve a paginated list of calls.
List calls with transcripts`listCallsWithTranscripts`	POST	Retrieve calls by a list of conversation ids and include transcripts when available.
Register a Fin Voice call`registerFinVoiceCall`	POST	Register a Fin Voice call with Intercom.

Company11

Attach a Contact to a Company`attachContactToACompany`	POST	You can attach a company to a single contact.
Create or Update a company`createOrUpdateCompany`	POST	You can create or update a company.
Delete a company`deleteCompany`	DELETE	Delete a single company.
Detach a contact from a company`detachContactFromACompany`	DELETE	You can detach a company from a single contact.
List all companies`listAllCompanies`	POST	You can list companies.
List attached contacts`ListAttachedContacts`	GET	You can fetch a list of all contacts that belong to a company.
List attached segments for companies`ListAttachedSegmentsForCompanies`	GET	You can fetch a list of all segments that belong to a company.
Retrieve a company by ID`RetrieveACompanyById`	GET	You can fetch a single company.
Retrieve companies`retrieveCompany`	GET	You can fetch a single company by passing in company id or name.
Scroll over all companies`scrollOverAllCompanies`	GET	The list all companies functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply.
Update a company`UpdateCompany`	PUT	You can update a single company using the Intercom provisioned id.

Contact16

Archive contact`ArchiveContact`	POST	You can archive a single contact.
Block contact`BlockContact`	POST	Block a single contact.
Create contact`CreateContact`	POST	You can create a new contact (ie.
Delete a contact`DeleteContact`	DELETE	You can delete a single contact.
Get a contact`ShowContact`	GET	You can fetch the details of a single contact.
Get a contact by External ID`ShowContactByExternalId`	GET	You can fetch the details of a single contact by external ID.
Get contact merge history`ListContactMergeHistory`	GET	Retrieve the paginated list of contacts that have been merged into a given contact.
List all contacts`ListContacts`	GET	You can fetch a list of all contacts (ie.
List attached companies for contact`listCompaniesForAContact`	GET	You can fetch a list of companies that are associated to a contact.
List attached segments for contact`listSegmentsForAContact`	GET	You can fetch a list of segments that are associated to a contact.
List subscriptions for a contact`listSubscriptionsForAContact`	GET	You can fetch a list of subscription types that are attached to a contact.
List tags attached to a contact`listTagsForAContact`	GET	You can fetch a list of all tags that are attached to a specific contact.
Merge a lead and a user`MergeContact`	POST	You can merge a contact with a role of lead into a contact with a role of user.
Search contacts`SearchContacts`	POST	You can search for multiple contacts by the value of their attributes in order to fetch exactly who you want.
Unarchive contact`UnarchiveContact`	POST	You can unarchive a single contact.
Update a contact`UpdateContact`	PUT	You can update an existing contact (ie.

Content2

Run a bulk action on Knowledge Hub content`bulkContentActions`	POST	Asynchronously run a bulk action over up to 1,000 Knowledge Hub content items.
Search knowledge base contents`searchContent`	GET	Search the knowledge base contents - articles, snippets, external pages, uploaded files, and internal articles - using a keyword query.

Content Snippet7

Add a tag to a content snippet`attachTagToContentSnippet`	POST	Apply an existing tag to a content snippet.
Create a content snippet`createContentSnippet`	POST	You can create a new content snippet.
Delete a content snippet`deleteContentSnippet`	DELETE	You can delete a single content snippet by its id.
List all content snippets`listContentSnippets`	GET	You can fetch a list of all content snippets for a workspace.
Remove a tag from a content snippet`detachTagFromContentSnippet`	DELETE	Remove a tag from a content snippet.
Retrieve a content snippet`getContentSnippet`	GET	You can fetch a single content snippet by its id.
Update a content snippet`updateContentSnippet`	PUT	You can update an existing content snippet.

Conversation16

Attach a contact to a conversation`attachContactToConversation`	POST	You can add participants who are contacts to a conversation, on behalf of either another contact or an admin.
Convert a conversation to a ticket`convertConversationToTicket`	POST	You can convert a conversation to a ticket.
Creates a conversation`createConversation`	POST	You can create a conversation that has been initiated by a contact (ie.
Delete a conversation`deleteConversation`	DELETE	{% admonition type="warning" name="Irreversible operation" %} Deleting a conversation is permanent and cannot be reversed.
Detach a contact from a group conversation`detachContactFromConversation`	DELETE	You can remove participants who are contacts from a group conversation, on behalf of an admin.
List all conversations`listConversations`	GET	You can fetch a list of all conversations.
List all deleted conversation IDs`listDeletedConversationIds`	GET	List all deleted conversation IDs.
List handling events`listHandlingEvents`	GET	List all pause/resume events for a conversation.
List side conversations`listSideConversations`	GET	List side conversations for a given conversation.
Manage a conversation`manageConversation`	POST	For managing conversations you can: - Close a conversation - Snooze a conversation to reopen on a future date - Open a conversation which is snoozed or closed - Assign a conversation to...
Merge a conversation`mergeConversation`	POST	Merge a secondary (source) conversation into a primary (target) conversation.
Redact a conversation part`redactConversation`	POST	You can redact a conversation part or the source message of a conversation (as seen in the source object).
Reply to a conversation`replyConversation`	POST	You can reply to a conversation with a message from an admin or on behalf of a contact, or with a note for admins.
Retrieve a conversation`retrieveConversation`	GET	You can fetch the details of a single conversation.
Search conversations`searchConversations`	POST	You can search for multiple conversations by the value of their attributes in order to fetch exactly which ones you want.
Update a conversation`updateConversation`	PUT	You can update an existing conversation.

Conversations Attribute8

Add an option to a list conversation attribute`createConversationAttributeOption`	POST	Add a new option to a list-type conversation attribute.
Archive an option on a list conversation attribute`deleteConversationAttributeOption`	DELETE	Archive a single option on a list-type conversation attribute (soft delete).
Create a conversation attribute`createConversationAttribute`	POST	Create a new conversation attribute.
Delete (archive) a conversation attribute`deleteConversationAttribute`	DELETE	Archive a conversation attribute (soft delete).
Get a conversation attribute`getConversationAttribute`	GET	Retrieve a single conversation attribute by ID.
List all conversation attributes`listConversationAttributes`	GET	You can fetch a list of all conversation attributes for your workspace.
Update a conversation attribute`updateConversationAttribute`	PUT	Update an existing conversation attribute.
Update an option on a list conversation attribute`updateConversationAttributeOption`	PUT	Update the label of a single option on a list-type conversation attribute.

Custom Object Instance5

Create or Update a Custom Object Instance`createCustomObjectInstances`	POST	Create or update a custom object instance
Delete a Custom Object Instance by External ID`deleteCustomObjectInstancesById`	DELETE	Delete a single Custom Object instance by external id.
Delete a Custom Object Instance by ID`deleteCustomObjectInstancesByExternalId`	DELETE	Delete a single Custom Object instance using the Intercom defined id.
Get Custom Object Instance by ID`getCustomObjectInstancesById`	GET	Fetch a Custom Object Instance by id.
List Custom Object Instances`getCustomObjectInstancesByExternalId`	GET	List instances of a custom object type.

Data Attribute3

Create a data attribute`createDataAttribute`	POST	You can create a data attributes for a contact or a company.
List all data attributes`lisDataAttributes`	GET	You can fetch a list of all data attributes belonging to a workspace for contacts or companies.
Update a data attribute`updateDataAttribute`	PUT	You can update a data attribute.

Data Connector7

Create a data connector`createDataConnector`	POST	Create a new data connector.
Delete a data connector`deleteDataConnector`	DELETE	Delete an existing data connector.
List all data connectors`listDataConnectors`	GET	Returns a paginated list of all data connectors for the workspace, ordered by most recently updated first.
List execution results for a data connector`listDataConnectorExecutionResults`	GET	Retrieve paginated execution logs for a specific data connector.
Retrieve a data connector`RetrieveDataConnector`	GET	You can retrieve the full detail of a single data connector by its ID.
Retrieve an execution result`showDataConnectorExecutionResult`	GET	Retrieve details for a specific data connector execution result.
Update a data connector`updateDataConnector`	PATCH	Update an existing data connector.

Data Event3

Create event summaries`dataEventSummaries`	POST	Create event summaries for a user.
List all data events`lisDataEvents`	GET	🚧 Please note that you can only 'list' events that are less than 90 days old.
Submit a data event`createDataEvent`	POST	You will need an Access Token that has write permissions to send Events.

Data Export4

Cancel content data export`cancelDataExport`	POST	You can cancel your job
Create content data export`createDataExport`	POST	To create your export job, you need to send a POST request to the export endpoint https://api.intercom.io/export/content/data.
Download content data export`downloadDataExport`	GET	When a job has a status of complete, and thus a filled download url, you can download your data by hitting that provided URL, formatted like so:...
Show content data export`getDataExport`	GET	You can view the status of your job by sending a GET request to the URL https://api.intercom.io/export/content/data/{job identifier} - the {job identifier} is the value returned in the...

Email2

List all email settings`listEmails`	GET	Lists all sender email address settings for the workspace
Retrieve an email setting`retrieveEmail`	GET	Fetches a specific email setting by its unique identifier

Fin Agent3

Reply to Fin`replyToFin`	POST	Once Fin has returned a response to a user's message, its status will be awaiting user reply.
Start a conversation with Fin`startFinConversation`	POST	Initialize Fin by passing it the user's message along with conversation history and user details.
Submit a CSAT rating`submitFinCsat`	POST	Record a customer's satisfaction rating for a conversation, with an optional free-text remark.

Help Center11

Create a collection`createCollection`	POST	You can create a new collection by making a POST request to https://api.intercom.io/help center/collections.
Create a redirect`createHelpCenterRedirect`	POST	You can create a new URL redirect by making a POST request to https://api.intercom.io/help center/help centers/{help center id}/redirects.
Delete a collection`deleteCollection`	DELETE	You can delete a single collection by making a DELETE request to https://api.intercom.io/collections/ .
Delete a redirect`deleteHelpCenterRedirect`	DELETE	You can delete a single redirect by making a DELETE request to https://api.intercom.io/help center/help centers/{help center id}/redirects/{id}.
List all collections`listAllCollections`	GET	You can fetch a list of all collections by making a GET request to https://api.intercom.io/help center/collections.
List all Help Centers`listHelpCenters`	GET	You can list all Help Centers by making a GET request to https://api.intercom.io/help center/help centers.
List all redirects for a help center`listHelpCenterRedirects`	GET	You can fetch a list of all URL redirects for a help center by making a GET request to https://api.intercom.io/help center/help centers/{help center id}/redirects.
Retrieve a collection`retrieveCollection`	GET	You can fetch the details of a single collection by making a GET request to https://api.intercom.io/help center/collections/ .
Retrieve a Help Center`retrieveHelpCenter`	GET	You can fetch the details of a single Help Center by making a GET request to https://api.intercom.io/help center/help center/ .
Retrieve a redirect`retrieveHelpCenterRedirect`	GET	You can fetch the details of a single redirect by making a GET request to https://api.intercom.io/help center/help centers/{help center id}/redirects/{id}.
Update a collection`updateCollection`	PUT	You can update the details of a single collection by making a PUT request to https://api.intercom.io/collections/ .

Internal Article8

Add a tag to an internal article`attachTagToInternalArticle`	POST	Apply an existing tag to an internal article.
Create an internal article`createInternalArticle`	POST	You can create a new internal article by making a POST request to https://api.intercom.io/internal articles.
Delete an internal article`deleteInternalArticle`	DELETE	You can delete a single internal article by making a DELETE request to https://api.intercom.io/internal articles/ .
List all articles`listInternalArticles`	GET	You can fetch a list of all internal articles by making a GET request to https://api.intercom.io/internal articles.
Remove a tag from an internal article`detachTagFromInternalArticle`	DELETE	Remove a tag from an internal article.
Retrieve an internal article`retrieveInternalArticle`	GET	You can fetch the details of a single internal article by making a GET request to https://api.intercom.io/internal articles/ .
Search for internal articles`searchInternalArticles`	GET	You can search for internal articles by making a GET request to https://api.intercom.io/internal articles/search.
Update an internal article`updateInternalArticle`	PUT	You can update the details of a single internal article by making a PUT request to https://api.intercom.io/internal articles/ .

IP Allowlist2

Get IP allowlist settings`getIpAllowlist`	GET	Retrieve the current IP allowlist configuration for the workspace.
Update IP allowlist settings`updateIpAllowlist`	PUT	Update the IP allowlist configuration for the workspace.

Job1

Retrieve job statusjobsStatus GET Retrieve the status of job execution.

Macro2

List all macros`listMacros`	GET	You can fetch a list of all macros (saved replies) in your workspace for use in automating responses.
Retrieve a macro`getMacro`	GET	You can fetch a single macro (saved reply) by its ID.

Message3

Create a message`createMessage`	POST	You can create a message that has been initiated by an admin.
Get statuses of all messages sent based on the specified`getWhatsAppMessageStatus`	GET	Retrieves statuses of messages sent from the Outbound module.
Retrieve WhatsApp message delivery status`RetrieveWhatsAppMessageStatus`	GET	Retrieves the delivery status of a specific WhatsApp message by its message ID.

News8

Create a news item`createNewsItem`	POST	You can create a news item
Delete a news item`deleteNewsItem`	DELETE	You can delete a single news item.
List all live newsfeed items`listLiveNewsfeedItems`	GET	You can fetch a list of all news items that are live on a given newsfeed
List all news items`listNewsItems`	GET	You can fetch a list of all news items
List all newsfeeds`listNewsfeeds`	GET	You can fetch a list of all newsfeeds
Retrieve a news item`retrieveNewsItem`	GET	You can fetch the details of a single news item.
Retrieve a newsfeed`retrieveNewsfeed`	GET	You can fetch the details of a single newsfeed
Update a news item`updateNewsItem`	PUT

Note5

Create a company note`createCompanyNote`	POST	You can add a note to a single company.
Create a note`createNote`	POST	You can add a note to a single contact.
List all company notes`listCompanyNotes`	GET	You can fetch a list of notes that are associated to a company.
List all notes`listNotes`	GET	You can fetch a list of notes that are associated to a contact.
Retrieve a note`retrieveNote`	GET	You can fetch the details of a single note.

Office Hour10

Create an office hours exception`createOfficeHoursException`	POST	You can create an exception for an office hours schedule.
Create an office hours schedule`createOfficeHoursSchedule`	POST	You can create a new office hours schedule for the workspace.
Delete an office hours exception`deleteOfficeHoursException`	DELETE	You can delete a single office hours exception.
Delete an office hours schedule`deleteOfficeHoursSchedule`	DELETE	You can delete a single office hours schedule.
List all office hours exceptions`listOfficeHoursExceptions`	GET	You can fetch a list of all exceptions for an office hours schedule.
List all office hours schedules`listOfficeHoursSchedules`	GET	You can fetch a list of all office hours schedules for the workspace.
Retrieve an office hours exception`getOfficeHoursException`	GET	You can fetch the details of a single office hours exception.
Retrieve an office hours schedule`getOfficeHoursSchedule`	GET	You can fetch the details of a single office hours schedule.
Update an office hours exception`updateOfficeHoursException`	PUT	You can update an existing office hours exception.
Update an office hours schedule`updateOfficeHoursSchedule`	PUT	You can update an existing office hours schedule.

Reporting Data Export4

Download completed export job data`downloadReportingDataExport`	GET	Download the data from a completed reporting data export job.
Enqueue a new reporting data export job`enqueueReportingDataExport`	POST	For the conversation dataset, from this version onward this export returns all conversations, including those that never received a user reply.
Get export job status`getReportingDataExportJob`	GET
List available datasets and attributes`listReportingDatasets`	GET

Segment2

List all segments`listSegments`	GET	You can fetch a list of all segments.
Retrieve a segment`retrieveSegment`	GET	You can fetch the details of a single segment.

Subscription Type3

Add subscription to a contact`attachSubscriptionTypeToContact`	POST	You can add a specific subscription to a contact.
List subscription types`listSubscriptionTypes`	GET	You can list all subscription types.
Remove subscription from a contact`detachSubscriptionTypeToContact`	DELETE	You can remove a specific subscription from a contact.

Switch1

Create a phone SwitchcreatePhoneSwitch POST You can use the API to deflect phone calls to the Intercom Messenger.

Tag10

Add tag to a contact`attachTagToContact`	POST	You can tag a specific contact.
Add tag to a conversation`attachTagToConversation`	POST	You can tag a specific conversation.
Add tag to a ticket`attachTagToTicket`	POST	You can tag a specific ticket.
Create or update a tag, Tag or untag companies, Tag contacts`createTag`	POST	You can use this endpoint to perform the following operations:
Delete tag`deleteTag`	DELETE	You can delete the details of tags that are on the workspace by passing in the id.
Find a specific tag`findTag`	GET	You can fetch the details of tags that are on the workspace by their id.
List all tags`listTags`	GET	You can fetch a list of all tags for a given workspace.
Remove tag from a contact`detachTagFromContact`	DELETE	You can remove tag from a specific contact.
Remove tag from a conversation`detachTagFromConversation`	DELETE	You can remove tag from a specific conversation.
Remove tag from a ticket`detachTagFromTicket`	DELETE	You can remove tag from a specific ticket.

Team3

List all teams`listTeams`	GET	This will return a list of team objects for the App.
Retrieve a team`retrieveTeam`	GET	You can fetch the details of a single team, containing an array of admins that belong to this team.
Retrieve team metrics`getTeamMetrics`	GET	Returns real-time activity metrics for admins in the specified team.

Ticket10

Change ticket type`changeTicketType`	POST	You can change the type of a ticket.
Create a ticket`createTicket`	POST	You can create a new ticket.
Delete a ticket`deleteTicket`	DELETE	{% admonition type="warning" name="Irreversible operation" %} Deleting a ticket is permanent and cannot be reversed.
Enqueue create ticket`enqueueCreateTicket`	POST	Enqueues ticket creation for asynchronous processing, returning if the job was enqueued successfully to be processed.
Link a conversation to a ticket`linkConversationToTicket`	POST	Link a conversation to an existing tracker ticket.
Reply to a ticket`replyTicket`	POST	You can reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.
Retrieve a ticket`getTicket`	GET	You can fetch the details of a single ticket.
Search tickets`searchTickets`	POST	You can search for multiple tickets by the value of their attributes in order to fetch exactly which ones you want.
Unlink a conversation from a ticket`unlinkConversationFromTicket`	DELETE	Unlink a conversation (or converted customer ticket) from a tracker ticket it is currently linked to.
Update a ticket`updateTicket`	PUT	You can update a ticket.

Ticket State1

List all ticket stateslistTicketStates GET You can get a list of all ticket states for a workspace.

Ticket Type4

Create a ticket type`createTicketType`	POST	You can create a new ticket type.
List all ticket types`listTicketTypes`	GET	You can get a list of all ticket types for a workspace.
Retrieve a ticket type`getTicketType`	GET	You can fetch the details of a single ticket type.
Update a ticket type`updateTicketType`	PUT	You can update a ticket type.

Ticket Type Attribute2

Create a new attribute for a ticket type`createTicketTypeAttribute`	POST	You can create a new attribute for a ticket type.
Update an existing attribute for a ticket type`updateTicketTypeAttribute`	PUT	You can update an existing attribute for a ticket type.

Visitor3

Convert a visitor`convertVisitor`	POST	You can merge a Visitor to a Contact of role type lead or user.
Retrieve a visitor with User ID`retrieveVisitorWithUserId`	GET	You can fetch the details of a single visitor.
Update a visitor`updateVisitor`	PUT	Sending a PUT request to /visitors will result in an update of an existing Visitor.

Workflow1

Export a workflowexportWorkflow GET Export a workflow configuration by its ID.