Connectors

Customer Support & Success

Help Scout

Customer support: conversations, mailboxes, customers, and saved replies
Help Scout API referenceAPI checked August 20, 2026
Signs in with
API token
Runs on
Cloud or On-Prem Worker
Operations
12
Ready-made triggers
0

Connect Help Scout

  1. In Neblex open Connect › Connections and click New Connection.
  2. Search for Help Scout and give the connection a clear name.
  3. Fill in the fields. Secret values are encrypted and never shown again.
  4. Click Test, then Create Connection.
FieldWhat to enter
Access tokenRequiredSecret

Use it in a flow

  1. Open a flow, open the node library and search for Help Scout.
  2. Drag it onto the canvas and choose an Operation and your connection.
  3. Map the operation's fields from earlier steps, or click Map with Matt.
  4. Use Test this step to see what it returns, then save.

To start a flow from Help Scout without a ready-made trigger: a Poll for changes trigger can check one of its list operations on a schedule and pass on only what is new; if Help Scout can send webhooks, a Webhook trigger receives them at its own URL.

Operations

12 operations in 5 groups. Each one is a step you can add to a flow.

Conversation4
Create a conversationcreateConversationPOSTStart a conversation (JSON body).
Get a conversationgetConversationGETFetch a conversation by ID.
List conversationslistConversationsGETPage through conversations.
Update a conversationupdateConversationPATCHPatch a conversation (JSON-Patch ops).
Customer3
Create a customercreateCustomerPOSTAdd a customer.
Get a customergetCustomerGETFetch a customer by ID.
List customerslistCustomersGETPage through customers.
Mailbox2
Get a mailboxgetMailboxGETFetch a mailbox by ID.
List mailboxeslistMailboxesGETList the mailboxes.
Tag1
List tagslistTagsGETList the account's tags.
Thread2
Add a noteaddNotePOSTAdd a private note thread to a conversation.
Add a replyaddReplyPOSTAdd a public reply thread to a conversation.