Connectors

Customer Support & Success

Front

Shared inbox: conversations, messages, tags, and team assignments

Front API referenceAPI checked August 18, 2026

Signs in with: Connection fields
Runs on: Cloud or On-Prem Worker
Operations: 255
Ready-made triggers: 0

Connect Front

In Neblex open Connect › Connections and click New Connection.
Search for Front and give the connection a clear name.
Fill in the fields. Secret values are encrypted and never shown again.
Click Test, then Create Connection.

Field	What to enter
Core API access tokenOptionalSecret	Bearer access token carrying the operation's inventoried Core API scopes.
Channel API tokenOptionalSecret	Distinct bearer JWT for authenticated Channel API operations.

Use it in a flow

Open a flow, open the node library and search for Front.
Drag it onto the canvas and choose an Operation and your connection.
Map the operation's fields from earlier steps, or click Map with Matt.
Use Test this step to see what it returns, then save.

To start a flow from Front without a ready-made trigger: a Poll for changes trigger can check one of its list operations on a schedule and pass on only what is new; if Front can send webhooks, a Webhook trigger receives them at its own URL.

Operations

255 operations in 36 groups. Each one is a step you can add to a flow.

Accounts8

Add contact to Account`add_contact_to_account`	POST	Adds a list of contacts to an Account Required scope: accounts:write
Create account`create_account`	POST	Create a new account.
Delete an account`delete_an_account`	DELETE	Deletes an account Required scope: accounts:delete
Fetch an account`fetch_an_account`	GET	Fetches an account Required scope: accounts:read
List account contacts`list_account_contacts`	GET	Lists the contacts associated with an Account Required scope: contacts:read
List Accounts`list_accounts`	GET	List the accounts of the company.
Remove contact from Account`remove_contact_from_account`	DELETE	Removes a list of contacts from an Account Required scope: accounts:write
Update account`update_account`	PATCH	Updates an account.

Analytics4

Create a new analytics export`create_analytics_export`	POST	Create a new analytics export of messages or events (activities) over a specific time span.
Create a new analytics report`create_analytics_report`	POST	Create a new analytics report for a set of metrics over a specific time span.
Fetch an analytics export`get_analytics_export`	GET	Fetch an analytics exports.
Fetch an analytics report`get_analytics_report`	GET	Fetch an analytics report.

Application Message Templates2

Sync application message template`sync_application_message_template`	PUT	Import an application message template from an external service (such as WhatsApp or Facebook).
Update application message template`update_application_message_template`	PATCH	Update an application message template that already exists in Front.

Applications1

Trigger application eventtrigger_app_event POST Triggers an event on behalf of an application.

Attachments4

Download attachment`download_attachment`	GET	Download an attachment file.
Download attachment for a comment`download_attachment_for_a_comment`	GET	Download an attachment file for a given comment ID Required scope: attachments:read
Download attachment for a message`download_attachment_for_a_message`	GET	Download an attachment file for a given message id.
Download attachment for a message template`download_attachment_for_a_message_template`	GET	Download an attachment file for a given message template ID Required scope: attachments:read

Calls5

Add call recording`add_call_recording`	POST	Adds a recording to a call in Front.
Add call summary`add_call_summary`	POST	Adds a summary to a call in Front.
Add call transcript`add_call_transcript`	POST	Adds a transcript to a call in Front.
Create a call`create_call`	POST	Creates a call in Front.
Update call status`update_call`	PATCH	Updates the call status of a call in Front.

Channels8

Create a channel`create_a_channel`	POST	Create a channel in an inbox.
Get channel`get_channel`	GET	Fetch a channel.
List channels`list_channels`	GET	List the channels of the company.
List team channels`list_team_channels`	GET	List the channels of a team (workspace).
List teammate channels`list_teammate_channels`	GET	List the channels of a teammate.
Update Channel`update_channel`	PATCH	Update a channel.
Update Channel`update_channel_channel`	PATCH	Update a channel.
Validate channel`validate_channel`	POST	Asynchronously validate an SMTP channel (this endpoint is irrelevant to other channel types).

Comments6

Add comment`add_comment`	POST	Add a comment to a conversation.
Add comment reply`add_comment_reply`	POST	Add a reply to a comment on a conversation.
Get comment`get_comment`	GET	Fetches a comment.
List comment mentions`list_comment_mentions`	GET	List the teammates mentioned in a comment.
List conversation comments`list_conversation_comments`	GET	List the comments in a conversation in reverse chronological order (newest first).
Update comment`update_comment`	PATCH	Update a comment in a conversation.

Contact Groups10

Add contacts to group`add_contacts_to_group`	POST	Add contacts to the requested group.
Create group`create_group`	POST	Create a new contact group in the default team (workspace).
Create team group`create_team_group`	POST	Create a new contact group for the requested team (workspace).
Create teammate group`create_teammate_group`	POST	Create a new contact group for the requested teammate.
Delete group`delete_group`	DELETE	Delete a contact group.
List contacts in group`list_contacts_in_group`	GET	List the contacts belonging to the requested group.
List groups`list_groups`	GET	List the contact groups.
List team groups`list_team_groups`	GET	List contact groups belonging to the requested team (workspace).
List teammate groups`list_teammate_groups`	GET	List the contact groups belonging to the requested teammate.
Remove contacts from group`remove_contacts_from_group`	DELETE	Remove contacts from the requested group.

Contact Handles2

Add contact handle`add_contact_handle`	POST	Adds a new handle to a contact.
Delete contact handle`delete_contact_handle`	DELETE	Remove a handle from a contact.

Contact Lists10

Add contacts to contact list`add_contacts_to_contact_list`	POST	Add contacts to the requested contact list.
Create contact list`create_contact_list`	POST	Create a new contact list in the oldest active workspace that the token has access to.
Create team contact list`create_team_contact_list`	POST	Create a new contact list for the requested team (workspace).
Create teammate contact list`create_teammate_contact_list`	POST	Create a new contact list for the requested teammate.
Delete contact list`delete_contact_list`	DELETE	Delete a contact lists.
List contact lists`list_contact_lists`	GET	List contact lists.
List contacts in contact list`list_contacts_in_contact_list`	GET	List the contacts belonging to the requested contact list.
List team contact lists`list_team_contact_lists`	GET	List contact lists belonging to the requested team (workspace).
List teammate contact lists`list_teammate_contact_lists`	GET	List the contact lists belonging to the requested teammate.
Remove contacts from contact list`remove_contacts_from_contact_list`	DELETE	Remove contacts from the requested contact list.

Contact Notes2

Add note`add_note`	POST	Create a new note on a contact.
List notes`list_notes`	GET	List the notes added to a contact.

Contacts11

Create contact`create_contact`	POST	Create a new contact at the company level.
Create team contact`create_team_contact`	POST	Create a contact for a team (workspace).
Create teammate contact`create_teammate_contact`	POST	Create a contact for a teammate.
Delete a contact`delete_a_contact`	DELETE	Delete a contact.
Get contact`get_contact`	GET	Fetch a contact.
List contact conversations`list_contact_conversations`	GET	List the conversations for a contact in reverse chronological order (newest first).
List contacts`list_contacts`	GET	List the contacts of the company.
List team contacts`list_team_contacts`	GET	List the contacts of a team (workspace).
List teammate contacts`list_teammate_contacts`	GET	List the contacts of a teammate.
Merge contacts`merge_contacts`	POST	Merges the contacts specified into a single contact, deleting the merged-in contacts.
Update a contact`update_a_contact`	PATCH	Updates a contact.

Conversations18

Add conversation followers`add_conversation_followers`	POST	Adds teammates to the list of followers of a conversation.
Add conversation link`add_conversation_link`	POST	Adds one or more links to a conversation For more information on links, see the Links topic.
Add conversation tag`add_conversation_tag`	POST	Adds one or more tags to a conversation Required scope: conversations:write
Create discussion/task conversation`create_conversation`	POST	Create a new conversation of type discussion or task.
Delete conversation`delete_conversation`	DELETE	Permanently delete a conversation.
Delete conversation followers`delete_conversation_followers`	DELETE	Removes teammates from the list of followers of a conversation.
Get conversation`get_conversation_by_id`	GET	Fetch a conversation.
List conversation events`list_conversation_events`	GET	List the events that occured for a conversation in reverse chronological order (newest first).
List conversation followers`list_conversation_followers`	GET	List the teammates following a conversation.
List conversation inboxes`list_conversation_inboxes`	GET	List the inboxes in which a conversation is listed.
List conversation messages`list_conversation_messages`	GET	List the messages in a conversation in reverse chronological order (newest first).
List conversations`list_conversations`	GET	List the conversations in the company in reverse chronological order (most recently updated first).
Remove conversation links`remove_conversation_links`	DELETE	Removes one or more links to a conversation.
Remove conversation tag`remove_conversation_tag`	DELETE	Removes one or more tags to a conversation Required scope: conversations:write
Search conversations`search_conversations`	GET	Search for conversations.
Update conversation`update_conversation`	PATCH	Update a conversation.
Update conversation assignee`update_conversation_assignee`	PUT	Assign or unassign a conversation.
Update conversation reminders`update_conversation_reminders`	PATCH	Snooze or unsnooze a conversation for the provided user.

Custom Fields7

List Account's custom fields`list_account_custom_fields`	GET	Lists the custom fields that can be attached to an Account.
List Contact's custom fields`list_contact_custom_fields`	GET	Lists the custom fields that can be attached to a Contact.
List Contact's custom fields`list_custom_fields`	GET	Lists the custom fields that can be attached to a Contact.
List Conversation's custom fields`list_conversation_custom_fields`	GET	Lists customer-managed custom fields that can be attached to a Conversation.
List Inbox's custom fields`list_inbox_custom_fields`	GET	Lists the custom fields that can be attached to an Inbox.
List Link's custom fields`list_link_custom_fields`	GET	Lists the custom fields that can be attached to a Link.
List Teammate's custom fields`list_teammate_custom_fields`	GET	Lists the custom fields that can be attached to a Teammate.

Drafts5

Create draft`create_draft`	POST	Create a draft message which is the first message of a new conversation.
Create draft reply`create_draft_reply`	POST	Create a new draft as a reply to the last message in the conversation.
Delete draft`delete_draft`	DELETE	Delete a draft message.
Edit draft`edit_draft`	PATCH	Edit a draft message.
List conversation drafts`list_conversation_drafts`	GET	List the drafts in a conversation.

Events2

Get event`get_event`	GET	Fetch an event.
List events`list_events`	GET	Lists all the detailed events which occurred in the inboxes of the company ordered in reverse chronological order (newest first).

Inboxes12

Add inbox access`add_inbox_access`	POST	Give access to one or more teammates to an inbox.
Create inbox`create_inbox`	POST	Create an inbox in the oldest active workspace that the token has access to.
Create team inbox`create_team_inbox`	POST	Create an inbox for a team (workspace).
Create teammate private inbox`create_teammate_private_inbox`	POST	Create a private inbox for a teammate.
Get inbox`get_inbox`	GET	Fetch an inbox.
List inbox access`list_inbox_access`	GET	List the teammates with access to an inbox.
List inbox channels`list_inbox_channels`	GET	List the channels in an inbox.
List inbox conversations`list_inbox_conversations`	GET	List the conversations in an inbox.
List inboxes`list_inboxes`	GET	List the inboxes of the company.
List team inboxes`list_team_inboxes`	GET	List the inboxes belonging to a team (workspace).
List teammate private inboxes`list_teammate_private_inboxes`	GET	List the private inboxes of a teammate.
Removes inbox access`removes_inbox_access`	DELETE	Remove access of one or more teammates from an inbox.

Knowledge Base Articles9

Delete an article`delete_an_article`	DELETE	Deletes an article and all its content and translations.
Download attachment from an article`download_attachment_from_an_article`	GET	Downloads the attachment from an article.
Get a knowledge base article`get_a_knowledge_base_article`	GET	Fetches a knowledge base article.
Get knowledge base article with content in default locale`get_knowledge_base_article_with_content_in_default_locale`	GET	Fetches a knowledge base article with content in the default locale.
Get knowledge base article with content in specified locale`get_knowledge_base_article_with_content_in_specified_locale`	GET	Fetches a knowledge base article with content for a given locale.
List articles in a category`list_articles_in_a_category`	GET	List articles in a category.
List articles in a knowledge base`list_articles_in_a_knowledge_base`	GET	List articles in a knowledge base Required scope: knowledge bases:read
Update article content in default locale.`update_article_content_in_default_locale`	PATCH	Updates an article's content in the default locale Required scope: knowledge bases:write
Update article content in specified locale`update_article_content_in_specified_locale`	PATCH	Updates an article's content for a given locale.

Knowledge Base Categories7

Delete a knowledge base category`delete_a_knowledge_base_category`	DELETE	Deletes a knowledge base category.
Get a knowledge base category`get_a_knowledge_base_category`	GET	Fetches a knowledge base category.
Get knowledge base category content in default locale`get_knowledge_base_category_content_in_default_locale`	GET	Fetches a knowledge base category with content in the default locale.
Get knowledge base category with content in specified locale`get_knowledge_base_category_with_content_in_specified_locale`	GET	Fetches a knowledge base category with content for a given locale.
List categories in a knowledge base`list_categories_in_a_knowledge_base`	GET	List categories in a knowledge base.
Update knowledge base category in default locale`update_knowledge_base_category_in_default_locale`	PATCH	Updates a knowledge base category in the default locale.
Update knowledge base category in specified locale`update_knowledge_base_category_in_specified_locale`	PATCH	Updates a knowledge base category for a given locale.

Knowledge Bases11

Create a knowledge base`create_a_knowledge_base`	POST	Creates a knowledge base.
Create article in a knowledge base in default locale`create_article_in_a_knowledge_base_in_default_locale`	POST	Creates an article in a knowledge base in the default locale.
Create article in a knowledge base in specified locale`create_article_in_a_knowledge_base_in_specified_locale`	POST	Create an article for a given locale in a knowledge base.
Create knowledge base category in default locale`create_knowledge_base_category_in_default_locale`	POST	Creates a knowledge base category in the default locale.
Create knowledge base category in specified locale`create_knowledge_base_category_in_specified_locale`	POST	Creates a knowledge base category for a given locale.
Get a knowledge base`get_a_knowledge_base`	GET	Fetches a knowledge base.
Get a knowledge base with content in default locale`get_a_knowledge_base_with_content_in_default_locale`	GET	Fetches a knowledge base with its content in the default locale.
Get a knowledge base with content in specified locale`get_a_knowledge_base_with_content_in_specified_locale`	GET	Fetches a knowledge base with its content for a given locale.
List knowledge bases`list_knowledge_bases`	GET	List the knowledge bases of the company.
Update knowledge base in default locale`update_knowledge_base_in_default_locale`	PATCH	Updates a knowledge base in the default locale.
Update knowledge base in specified locale`update_knowledge_base_in_specified_locale`	PATCH	Updates a knowledge base for a given locale.

Links5

Create link`create_link`	POST	Create a link.
Get link`get_link`	GET	Fetch a link.
List link conversations`list_link_conversations`	GET	List the conversations linked to a specific link.
List links`list_links`	GET	List the links of the company paginated by id.
Update a link`update_a_link`	PATCH	Update a link.

Message Template Folders11

Create child folder`create_child_folder`	POST	Create a new message template folder as a child of the given folder Required scope: message templates:write
Create folder`create_folder`	POST	Create a new message template folder in the oldest active workspace that the token has access to.
Create team folder`create_team_folder`	POST	Create a new message template folder belonging to the requested team (workspace).
Create teammate folder`create_teammate_folder`	POST	Create a new message template folder belonging to the requested teammate.
Delete folder`delete_folder`	DELETE	Delete a message template folder and child folders/templates Required scope: message templates:delete
Get child folders`get_child_folders`	GET	Fetch the child message templates folders of a message template folder.
Get folder`get_folder`	GET	Fetch a message template folder.
List folders`list_folders`	GET	List the message template folders.
List team folders`list_team_folders`	GET	List the message template folders belonging to the requested team (workspace).
List teammate folders`list_teammate_folders`	GET	List the message template folders belonging to the requested teammate.
Update folder`update_folder`	PATCH	Update message template folder Required scope: message templates:write

Message Templates11

Create child template`create_child_template`	POST	Create a new message template as a child of the given folder Required scope: message templates:write
Create message template`create_message_template`	POST	Create a new message template in the oldest active workspace that the token has access to.
Create team message template`create_team_message_template`	POST	Create a new message template for the given team (workspace).
Create teammate message template`create_teammate_message_template`	POST	Create a new message template for the given teammate Required scope: message templates:write
Delete message template`delete_message_template`	DELETE	Delete a message template Required scope: message templates:delete
Get child templates`get_child_templates`	GET	Fetch the child message templates of a message template folder.
Get message template`get_message_template`	GET	Fetch a message template.
List message templates`list_message_templates`	GET	List the message templates.
List team message templates`list_team_message_templates`	GET	List the message templates belonging to the requested team (workspace).
List teammate message templates`list_teammate_message_templates`	GET	List the message templates belonging to the requested teammate.
Update message template`update_message_template`	PATCH	Update a message template.

Messages10

Create message`create_message`	POST	Send a new message from a channel.
Create message reply`create_message_reply`	POST	Reply to a conversation by sending a message and appending it to the conversation.
Get message`get_message`	GET	Fetch a message.
Get message seen status`get_message_seen_status`	GET	Get the seen receipts for the given message.
Import message`import_inbox_message`	POST	Use this endpoint to import conversations into Front without sending data through a channel.
Mark message seen`mark_message_seen`	POST	Mark an outbound message from Front as seen.
Receive custom messages`receive_custom_messages`	POST	Receive a custom message in Front.
Sync inbound message`sync_inbound_message`	POST	Import a message that was received by the channel.
Sync outbound message`sync_outbound_message`	POST	Import a message that was sent from the channel.
Update external message status`update_external_message_status`	PUT	Update the status of an outbound message by external ID.

Rules5

Get rule`get_rule`	GET	Fetch a rule.
List all company rules`list_all_company_rules`	GET	List the company rules.
List rules`list_rules`	GET	List the rules of the company.
List team rules`list_team_rules`	GET	List the rules of a team (workspace).
List teammate rules`list_teammate_rules`	GET	List the rules of a teammate.

Shifts10

Add teammates to shift`add_teammates_to_shift`	POST	Add teammates to a shift.
Create shift`create_shift`	POST	Create a shift in the oldest active workspace that the token has access to.
Create team shift`create_team_shift`	POST	Create a shift for a team (workspace).
Get shift`get_shift`	GET	Fetch a shift.
List shift's teammates`list_shifts_teammates`	GET	List the teammates assigned to a shift.
List Shifts`list_shifts`	GET	List the shifts.
List team Shifts`list_team_shifts`	GET	List the shifts for a team (workspace).
List Teammate Shifts`list_teammate_shifts`	GET	Lists all the shifts for the teammate.
Remove teammates from shift`remove_teammates_from_shift`	DELETE	Remove teammates from a shift.
Update shift`update_shift`	PATCH	Update a shift.

Signatures7

Create team signature`create_team_signature`	POST	Create a new signature for the given team (workspace).
Create teammate signature`create_teammate_signature`	POST	Create a new signature for the given teammate Required scope: signatures:write
Delete signature`delete_signature`	DELETE	Delete signature Required scope: signatures:delete
Get signatures`get_signatures`	GET	Get the given signature.
List team signatures`list_team_signatures`	GET	List the signatures belonging to the given team (workspace).
List teammate signatures`list_teammate_signatures`	GET	List the signatures belonging to the given teammate.
Update signature`update_signature`	PATCH	Update signature Required scope: signatures:write

Statuses2

Get ticket status`get_ticket_status_by_id`	GET	Fetch a ticket status.
List company ticket statuses`list_company_ticket_statuses`	GET	List the ticket statuses available for your company.

Tags14

Create child tag`create_child_tag`	POST	Creates a child tag.
Create company tag`create_company_tag`	POST	Create a company tag.
Create tag`create_tag`	POST	Create a tag in the oldest team (workspace).
Create team tag`create_team_tag`	POST	Create a tag for a team (workspace).
Create teammate tag`create_teammate_tag`	POST	Create a tag for a teammate.
Delete tag`delete_tag`	DELETE	Delete a tag.
Get tag`get_tag`	GET	Fetch a tag.
List company tags`list_company_tags`	GET	List the company tags.
List tag children`list_tag_children`	GET	List the children of a specific tag.
List tagged conversations`list_tagged_conversations`	GET	List the conversations tagged with a tag.
List tags`list_tags`	GET	List all the tags of the company that the API token has access to, whether they be company tags, team tags, or teammate tags.
List team tags`list_team_tags`	GET	List the tags for a team (workspace).
List teammate tags`list_teammate_tags`	GET	List the tags for a teammate.
Update a tag`update_a_tag`	PATCH	Update a tag.

Teammate groups14

Add teammate group team inboxes`add_company_teammate_group_team_inboxes`	POST	Links non-public inboxes to the teammate group.
Add teammate group teammates`add_company_teammate_group_teammates`	POST	Add teammate group teammates.
Add teammate group teams`add_company_teammate_group_teams`	POST	Adds teams to the teammate group.
Create teammate group`create_company_teammate_group`	POST	Create a new teammate group.
Delete teammate group`delete_company_teammate_group`	DELETE	Deletes a teammate group.
Get teammate group`get_company_teammate_group`	GET	Fetch a teammate group.
List teammate group team inboxes`list_company_teammate_group_team_inboxes`	GET	List inboxes that the teammate group has access to via its associated teams.
List teammate group teammates`list_company_teammate_group_teammates`	GET	List teammate group teammates.
List teammate group teams`list_company_teammate_group_teams`	GET	List teams added to the teammate group.
List teammate groups`list_company_teammate_groups`	GET	List the teammate groups in the company.
Remove teammate group team inboxes`remove_company_teammate_group_team_inboxes`	DELETE	Unlinks non-public inboxes from the teammate group.
Remove teammate group teammates`remove_company_teammate_group_teammates`	DELETE	Remove teammate group teammates.
Remove teammate group teams`remove_company_teammate_group_teams`	DELETE	Remove teams from the teammate group.
Update a teammate group`update_a_company_teammate_group`	PATCH	Updates a teammate group.

Teammates5

Get teammate`get_teammate`	GET	Fetch a teammate.
List assigned conversations`list_assigned_conversations`	GET	List the conversations assigned to a teammate in reverse chronological order (most recently updated first).
List teammate inboxes`list_teammate_inboxes`	GET	Returns list of inboxes the teammate has access to.
List teammates`list_teammates`	GET	List the teammates in the company.
Update teammate`update_teammate`	PATCH	Update a teammate.

Teams4

Add teammates to team`add_teammates_to_team`	POST	Add one or more teammates to a team (workspace).
Get team`get_team`	GET	Fetch a team (workspace).
List teams`list_teams`	GET	List the teams (workspaces) in the company.
Remove teammates from team`remove_teammates_from_team`	DELETE	Remove one or more teammates from a team (workspace).

Time Off6

Create time off`create_time_off`	POST	Create a time off for a teammate.
Delete time off`delete_time_off`	DELETE	Delete a time off.
Get time off`get_time_off`	GET	Fetch a time off.
List team time offs`list_team_time_offs`	GET	List the time offs of all teammates in a team.
List teammate time offs`list_teammate_time_offs`	GET	List the time offs of a teammate.
Update time off`update_time_off`	PATCH	Update a time off.

Token Identity1

API Token detailsapi_token_details GET Fetch the details of the API token.

Add view to teammate sidebars`add_view_teammates`	POST	Makes this view visible in specified teammates' sidebar navigation.
Create team view`create_team_view`	POST	Create a new view for a team.
Get view`get_view`	GET	Fetch a view.
List team views`list_team_views`	GET	List the views of a team.
List views`list_views`	GET	List the views accessible to the authenticated token.
Update view`update_view`	PATCH	Update a view.