Connectors

Customer Support & Success

Freshservice

IT service management: tickets, assets, changes, problems, and approvals

Freshservice API referenceAPI checked August 17, 2026

Signs in with: Connection fields
Runs on: Cloud or On-Prem Worker
Operations: 552
Ready-made triggers: 0

Connect Freshservice

In Neblex open Connect › Connections and click New Connection.
Search for Freshservice and give the connection a clear name.
Fill in the fields. Secret values are encrypted and never shown again.
Click Test, then Create Connection.

Field	What to enter
DomainRequired	The subdomain in {domain}.freshservice.com.
Api KeyOptionalSecret	Freshservice API key; encoded as Basic API-key-as-username with dummy password x.
Access TokenOptionalSecret	Freshservice OAuth 2.0 access token for operations whose official reference publishes a scope.

Use it in a flow

Open a flow, open the node library and search for Freshservice.
Drag it onto the canvas and choose an Operation and your connection.
Map the operation's fields from earlier steps, or click Map with Matt.
Use Test this step to see what it returns, then save.

To start a flow from Freshservice without a ready-made trigger: a Poll for changes trigger can check one of its list operations on a schedule and pass on only what is new; if Freshservice can send webhooks, a Webhook trigger receives them at its own URL.

Operations

552 operations in 53 groups. Each one is a step you can add to a flow.

Agent Groups5

Create a Group`createAGroup`	POST	Note: 1.
Delete a Group`deleteAGroup`	DELETE	Note: 1.
List all Groups`viewAllGroup`	GET	Note: Freshservice/Freshservice for Business Teams: List of agent groups belonging to a particular workspace can be retrieved by passing query parameter as workspace id=[number].
Update a Group`updateAGroup`	PUT	Note: 1.
View a Group`viewAGroup`	GET	View a Group Freshservice Freshservice for Business Teams Freshservice for MSPs

Agent Roles2

List all Roles`viewAllRole`	GET	List all Roles Freshservice Freshservice for Business Teams Freshservice for MSPs
View a Role`viewARole`	GET	View a Role Freshservice Freshservice for Business Teams Freshservice for MSPs

Agents11

Convert To Requester`convertAnAgentToRequester`	PUT	This operation allows you to convert a particular agent into a requester.
Create an Agent`createAnAgent`	POST	This operation allows you to create a new agent.
Deactivate an Agent`deleteAnAgent`	DELETE	This operation allows you to deactivate a particular agent.
Filter Agents`filterAgents`	GET	Use Agent attributes to filter your list.
Forget an Agent`forgetAnAgent`	DELETE	This operation allows you to permanently delete a agent and the tickets that they requested.
List all Agent Fields`listAllAgentFields`	GET	This operation allows you to view all the built-in and custom fields for agents in your Freshservice account.
List all Agents`listAgents`	GET	This operation allows you to view information about all agents in the account.
Reactivate an Agent`reactivateAnAgent`	PUT	This operation allows you to reactivate a particular deactivated agent.
Update an Agent`updateAnAgent`	PUT	This operation allows you to modify the profile of a particular agent.
User Assignment History`userAssignmentHistoryAgents`	GET	This operation retrieves the asset assignment history of a specific agent in Freshservice.
View an Agent`viewAnAgent`	GET	This operation allows you to view information about a particular agent.

Alert Management13

Acknowledge an alert`acknowledgeAlert`	PUT	This operation allows the user to acknowledge the alert.
Create an Alert Note`createAlertNote`	POST	This operation allows the user to create an alert note.
Delete an Alert`deleteAlert`	DELETE	This operation allows the user to delete the alert.
Delete an alert note`deleteAlertNote`	DELETE	This operation allows the user to update an alert note.
Resolve an alert`resolveAlert`	PUT	This operation allows the user to resolve the alert.
Suppress an alert`suppressAlert`	PUT	This operation allows the user to suppress the alert.
Unsuppress an alert`unsuppressAlert`	PUT	This operation allows the user to unsuppress the alert.
Update an alert note`updateAlertNote`	PUT	This operation allows the user to update an alert note.
View all Alert Logs`viewAlertLogs`	GET	This operation allows the user to view all the alert logs for a particular alert.
View all alert notes`viewAlertNotes`	GET	This operation allows the user to view all alert notes.
View an alert`viewAlert`	GET	This operation allows the user to view the alert properties.
View an alert note`viewAlertNote`	GET	This operation allows the user to view an alert note.
View Multiple Alerts using Filters`filterAlerts`	GET	This operation allows the user to view the bulk alerts and their properties using different filters.

Announcements5

Create an Announcement`createAnAnnouncement`	POST	Create an Announcement Freshservice Freshservice for Business Teams Freshservice for MSPs
Delete an Announcement`deleteAnAnnouncement`	DELETE	Delete an Announcement Freshservice Freshservice for Business Teams Freshservice for MSPs
Edit an Announcement`editAnAnnouncement`	PUT	Edit an Announcement Freshservice Freshservice for Business Teams Freshservice for MSPs
List all Announcements`listAllAnnouncements`	GET	List all Announcements Freshservice Freshservice for Business Teams Freshservice for MSPs
View an Announcement`viewAnAnnouncement`	GET	View an Announcement Freshservice Freshservice for Business Teams Freshservice for MSPs

Approvals1

List all ApprovalslistAllApprovals GET The approval properties can be used to filter approvals from ticket and change module and get a list of approval requests matching the specified filters.

Asset Types6

Create an Asset Type`createAnAssetType`	POST	This operation allows you to create an asset type in Freshservice.
Delete an Asset Type`deleteAnAssetType`	DELETE	This operation allows you to delete a particular asset type.
List all Asset Types`listAllAssetTypes`	GET	This operation allows you to view information about all the asset types in the account.
List all Fields of an Asset Type`listAssetTypeFields`	GET	This operation allows you to view information about all the fields in a particular asset type in the account.
Update an Asset Type`updateAnAssetType`	PUT	This operation allows you to update an existing asset type.
View an Asset Type`viewAnAssetType`	GET	This operation allows you to view information about a particular asset type

Assets22

Asset Assignment History`assetAssignmentHistory`	GET	This operation retrieves the user assignment history for a specific asset in Freshservice.
Create a Component`createAComponent`	POST	This operation allows you to create a component for an asset.
Create an Asset`createAnAsset`	POST	This operation allows you to create a new asset in Freshservice.
Create Relationships in bulk`createRelationships`	POST	This operation allows you to create new relationships in bulk.
Delete an Asset`deleteAnAsset`	DELETE	This operation allows you to delete a particular asset.
Delete an Asset Permanently`deleteForeverAnAsset`	PUT	This operation allows you to permanently delete an asset which cannot be restored later.
Delete Relationships in bulk`deleteRelationships`	DELETE	Delete relationships in your Freshservice account in bulk.
Filter Assets`filterAssets`	GET	Use asset attributes to filter your list.
List all Asset Components`listAllAssetComponents`	GET	This operation allows you to view information about all the components of an asset in the account.
List all associated Contracts`listContractsOfAnAsset`	GET	This operation allows you to get a list of all the contracts that an asset has been associated to.
List all Associated Requests`listAllAssetRequests`	GET	This operation allows you to view a list of all the requests associated to the asset in the account.
List all Relationship Types`listRelationshipTypes`	GET	Lists all the relationship types in your Freshservice account.
List all Relationships for an Asset`listRelationshipsOfAnAsset`	GET	Lists all the relationships of a particular asset.
List all Relationships in the Account`listRelationships`	GET	Lists all the relationships in your Freshservice account.
Move an Asset`moveAnAsset`	PUT	This API moves an asset to a different workspace, while also allowing the assigned group and agent to be modified.
Restore an Asset`restoreAnAsset`	PUT	This operation allows you to restore a deleted asset.
Search Assets`searchAssets`	GET	Use asset attributes to search from your list.
Update a Component`updateAComponent`	PUT	This operation allows you to update an existing component for an asset.
Update an Asset`updateAnAsset`	PUT	This operation allows you to update an existing asset.
View a Relationship`viewARelationship`	GET	This operation allows you to view a particular relationship in your Freshservice account.
View an Asset`viewAnAsset`	GET	This operation allows you to view a particular asset.
View List of Assets`listAssets`	GET	Lists all the assets in your Freshservice account.

Assets Itam7

Create an asset`createAnAssetForFreshserviceItam`	POST	This API helps you create an asset.
Create or update custom field`createOrUpdateCustomFieldOfAssetsForFreshserviceItam`	PUT	This API helps you create or update custom fields data for assets.
Delete an asset`deleteAnAssetForFreshserviceItam`	DELETE	This API helps you delete an asset record by its unique identifier.
Update an asset`updateAnAssetForFreshserviceItam`	PUT	This API helps you update an existing asset by using either the identifier or asset name.
Update an asset by ID`updateAnAssetByIdForFreshserviceItam`	PUT	This API helps you update an existing asset by using the identifier of the asset.
View an asset`viewAnAssetForFreshserviceItam`	GET	This API helps you retrieve an asset record by its unique identifier.
View list of assets`viewAllAssetsForFreshserviceItam`	GET	This API helps you retrieve a list of existing assets.

Attachment2

Download Attachment`downloadAttachment`	GET	This API helps you to download attachments of Ticket, Problem, Change, Release, Solution Article and Asset.
Download Purchase order and Contracts Attachment`downloadPurchaseAndContractAttachment`	GET	This API helps you to download attachments of Purchase order and Contract.

Audit Logs1

Audit Log ExportexportAuditLogs POST This API helps to export the changes made inside your service desk.

Business Hours2

View a Business Hours Configuration`viewABusinessHour`	GET	Retrieve the Business Hours Configuration with the given ID from Freshservice/Freshservice for Business Teams
View List of Business Hours Configurations`listAllBusinessHours`	GET	Retrieve a list of all business hours configurations in Freshservice/Freshservice for Business Teams.

Cabs5

Create a CAB`createACab`	POST	Note: A maximum of 100 user IDs can be be passed to add members at a time.
Delete a CAB`deleteACab`	DELETE	Note: 1.
List all CABs`viewAllCabs`	GET	Note: All the below requests are paginated to return only 30 CABS per page as default.
Update a CAB`updateACab`	PATCH	Note: A maximum of 100 user IDs can be be passed to add members or remove members at a time.
View a CAB`viewACab`	GET	Use 'include' to embed additional details in the response.

Canned Responses5

List all Canned Responses In a Folder`listAllCannedResponseInFolder`	GET	This API lists all the Canned Response Folders that are present in the folder.
Show a Canned Response`showCannedResponse`	GET	This API show a specific Canned Response
Show a Canned Response Folder`showCannedResponseFolder`	GET	This API show a specific Canned Response
View List of Canned Response Folders`listAllCannedResponseFolders`	GET	This API lists all the canned response folders that are present in the account.
View List of Canned Responses`listAllCannedResponses`	GET	This API lists all the canned responses that are present in the folder.

Changes33

Cancel a Change Approval`cancelChangeApproval`	PUT	Cancel the Approval for a Change Note: This API supports the changing of an approval status to "cancelled" state only.
Cancel Approval Group In A Change Request`cancelChangeApprovalGroups`	PUT	Cancel Approval Group In A Change Request
Create a Change`createChange`	POST	Create a new Change request in Freshservice Note: You can associate a maintenance window with a change using the Create a Change API by providing the maintenance window ID.
Create a Change with files`createChangeMultipart`	POST	Create a new Change request in Freshservice Note: You can associate a maintenance window with a change using the Create a Change API by providing the maintenance window ID.
Create a Note`createChangeNote`	POST	Create a new note on a change request in freshservice.
Create a Task`createChangeTask`	POST	Create a new task on a change request in freshservice.
Create a Time Entry`createTimeEntries`	POST	Create a new time entry on a change request in freshservice.
Create an Approval Group for Changes`createChangeApprovalGroups`	POST	Create an Approval Group for a Change Note: "email content" is an optional parameter for sending approval.
Delete a Change`deleteAChange`	DELETE	Delete the Change request with the given ID from Freshservice.
Delete a Note`deleteAChangeNote`	DELETE	Delete the note on a Change request with the given ID from Freshservice.
Delete a Task`deleteAChangeTask`	DELETE	Delete the task on a Change request with the given ID from Freshservice Note: Deleted tasks are permanently lost.
Delete a Time Entry`deleteATimeEntry`	DELETE	Delete the time entry on a Change request with the given ID from Freshservice.
List all Approval Groups within a Change`listAllChangeApprovalGroups`	GET	List all Approval Groups in a Change.
List all Change Approvals`listAllChangeApprovals`	GET	Retrieve all approvals in a Change with the given ID from Freshservice.
List all Change Fields`viewAllChangeFields`	GET	Retrieve all the Fields that constitute the Change Object Note: By default, only global fields and fields from the primary workspace will be returned for accounts with workspaces.
List all Time Entries`viewAllTimeEntries`	GET	Retrieve the time entries on a Change request with the given ID from Freshservice.
Move a Change`moveAChange`	PUT	This API moves a change to a different workspace, while also allowing the assigned group and agent to be modified.
Send Reminder for a Change Approval`resendReminderChangeApproval`	PUT	Resends a reminder for a specific Approval raised for the Change
Update a Change`updateChangePriority`	PUT	Update an existing Change request in Freshservice Note: The workspace id attribute cannot be updated through the Update operation.
Update a Change with files`updateChangePriorityMultipart`	PUT	Update an existing Change request in Freshservice Note: The workspace id attribute cannot be updated through the Update operation.
Update a Note`updateAChangeNote`	PUT	Update an existing note on an existing Change request in Freshservice.
Update a Task`updateAChangeTask`	PUT	Update an existing task on an existing Change request in Freshservice
Update a Time Entry`updateTimeEntry`	PUT	Update an existing time entry on an existing Change request in Freshservice.
Update approval chain rule for a change`updateApprovalChainRuleChange`	PUT	Update the approval chain rule for a change
Update Approval Group In A Change Request`updateChangeApprovalGroups`	PUT	Update Approval Group In A Change Request Note: "email content" is an optional parameter for sending approval.
View a Change`viewAChange`	GET	Use 'include' to embed additional details in the response.
View a Change Approval`viewAChangeApproval`	GET	Retrieve an approval on a Change with the given ID from Freshservice
View a Note`viewAChangeNote`	GET	Retrieve a note on a Change request with the given ID from Freshservice.
View a Task`viewAChangeTask`	GET	Retrieve a task on a Change request with the given ID from Freshservice
View a Time Entry`viewATimeEntry`	GET	Retrieve a time entry on a Change request with the given ID from Freshservice.
View all Notes`viewAllChangeNotes`	GET	Retrieve a list of all notes on a Change request with the given ID from Freshservice.
View all Tasks`viewAllChangeTasks`	GET	Retrieve the tasks on a Change request with the given ID from Freshservice.
View List of Changes`listChanges`	GET	Use filters to view changes based on the criteria that you choose.

Cloud Infrastructure4

Create or update custom field`updateCustomFieldOfCloudInfrastructure`	PUT	This API helps you create or update custom fields data for the cloud account.
Delete cloud details`deleteCloudInfrastructure`	DELETE	This API helps you delete a cloud account ID and all attached cloud resources.
Update cloud details`updateCloudInfrastructure`	POST	This API helps you update a cloud infrastructure for AWS discovery.
View cloud details`viewAllCloudInfrastructure`	GET	This API helps you retrieve a list of cloud resources for AWS discovery.

Collaborate7

Retrieve emails related to a ticket`retrieveEmails`	GET	Retrieve emails associated to a major incident by ticket ID Note: This API is triggered only for tickettype = Major Incident.
Retrieve specific emails using ID`retrieveEmailsWithId`	GET	Retrieve emails associated to a major incident by ticket ID Note: This API is triggered only for tickettype = Major Incident.
Retrieve zoom meetings related to a ticket`retrieveZoomMeetings`	GET	Retrieve past or ongoing Zoom meetings for a ticket.
Retrieve zoom meetings related to a ticket with ID`retrieveZoomMeetingsWithId`	GET	Retrieve past or ongoing Zoom meetings for a ticket with the ID.
Trigger a new zoom meeting`triggerNewMeeting`	POST	Trigger a Zoom meeting to collaborate on the ticket.
Trigger an Email with attachment for a Major Incident`triggerEmailWithAttachment`	POST	Send an email related to a ticket or incident with attachments.
Trigger email for a major incident`triggerEmail`	POST	Notify major incidents via email.

Contracts14

Approve a Contract`approveContract`	PUT	This operation allows you to approve a contract in the account.
Create a Contract`createAContract`	POST	This operation allows you to create a new contract in Freshservice.
Create a Contract with associated assets`createContractWithAssociatedAssets`	POST	This API lets you create a new Contract with associated Assets (CIs) in your service desk.
Create a Contract with attachment`createContractWithAttachment`	POST	Note: 1.
List all associated assets of a contract`listAllAssociatedAssets`	GET	This operation allows you to view information about all the associated asset of a contract.
List all attachments of a contract`listAllAttachments`	GET	This operation allows you to view information about all the attachments of a contract.
List all contract types`listAllContractTypes`	GET	This operation allows you to view a list of all contract type.
List all contracts`listAllContracts`	GET	This operation allows you to view a list of all contracts.
List all fields of a contract type`listAllContractTypeFields`	GET	This operation allows you to view all fields of a contract type.
Move a Contract`moveAContract`	PUT	This API moves a contract to a different workspace, while also allowing the visibility group to be modified.
Reject a Contract`rejectContract`	PUT	This operation allows you to reject a contract in the account.
Submit a contract for approval`submitContractForApproval`	PUT	This operation allows you to submit a contract for approval in the account.
Update a Contract`updateAContract`	PUT	Note: The workspace id attribute cannot be updated through the Update operation.
View a contract`viewAContract`	GET	This operation allows you to view a particular contract.

Conversations8

Create a Note`addNote`	POST	Note: By default, any note that you add will be private.
Create a Reply`replyTicket`	POST	Note: 1.
Create a Reply with files`replyTicketMultipart`	POST	Note: 1.
Delete a Conversation`deleteAConversations`	DELETE	Delete a Conversation Freshservice Freshservice for Business Teams Freshservice for MSPs
Delete a Conversation Attachment`deleteAConversationAttachment`	DELETE	This API helps you delete an attachment from a conversation.
List all Conversations of a Ticket`listConversations`	GET	This API helps you List All Conversations of a Ticket.
Update a Conversation`updateAConversations`	PUT	Note: Only public & private notes can be edited.
Update a Conversation with files`updateAConversationsMultipart`	PUT	Note: Only public & private notes can be edited.

Custom Objects6

Create new Custom Object Record`createCustomObjectRecord`	POST	This API creates a new record in a Custom object.
Delete Custom Object Record`deleteCustomObjectRecord`	DELETE	This API deletes an existing record in a Custom object.
List all records of a Custom Object`listAllCustomObjectRecords`	GET	This API lists all the records present in a given Custom object.
Show a Custom Object`showCustomObject`	GET	This API gives you the details of a given Custom object like field names, options for dropdown fields etc.
Update Custom Object Record`putCustomObjectRecord`	PUT	This API updates the value of the given fields of a record in a Custom object.
View List of Custom Objects`listAllCustomObjects`	GET	This API lists all the Custom objects that are present in the account.

Delegation4

Create a delegation`createDelegation`	POST	Use this API to create a new delegation period for a specific user.
Delete a delegation`deleteDelegation`	DELETE	Use this API to delete an existing delegation.
Update a delegation`updateDelegation`	PUT	Use this API to update the delegation information such as duration or notes of an existing delegation.
View a delegation`viewDelegation`	GET	Use this API to view the current delegation details associated with a user.

Departments7

Create a Department`createADepartment`	POST	Note: You cannot create departments for workspace id=1 (Global).
Delete a Department`deleteADepartment`	DELETE	Delete the Department (or Company in MSP Mode) with the given ID from Freshservice.
Filter Departments`filterDepartments`	GET	Use Departments (or Companies in MSP Mode) attributes to filter your list.
List all Department Fields`listAllDepartmentFields`	GET	Retrieve the Department Fields (or Company Fields in MSP Mode) from Freshservice.
List all Departments`listAllDepartments`	GET	Note: 1.
Update a Department`updateADepartment`	PUT	Update an existing Department (or Company in MSP Mode) in Freshservice/Freshservice for Business Teams.
View a Department`viewADepartment`	GET	Retrieve the Department (or Company in MSP Mode) with the given ID from Freshservice

Devices6

Create a device`createDevice`	POST	This API helps you create or update devices.
Create or update custom field`updateCustomFieldOfDevices`	PUT	This API helps you create or update custom fields data for devices.The device id parameter is required to identify the device Note: Freshservice IT Asset Management is available only for...
Delete a device`deleteDevice`	DELETE	This API helps you delete a device record by its unique identifier.
Update a device`updateDevice`	PUT	This API helps you update a device record by ID.
View a device`viewADevice`	GET	This API helps you retrieve a device record by its unique identifier.
View list of all devices`viewAllDevices`	GET	This API helps you retrieve information about all devices.

Employee Offboarding5

Create an Offboarding Request`createOffboardingRequest`	POST	This API helps you to create a new Offboarding Request in your service desk.
View all Offboarding Requests`listAllOffboardingRequests`	GET	This API lets you view all the Offboarding Requests in your service desk.
View an Offboarding Request`viewOffboardingRequest`	GET	This API lets you retrieve and view a specific Offboarding Request in your service desk.
View Offboarding Form Fields`offboardingForm`	GET	This API lets you view all the fields in the Initiator’s Offboarding form.
View Offboarding Tickets`viewOffboardingTickets`	GET	This API lets you retrieve and view the Offboarding Tickets associated with an Offboarding Request.

Employee Onboarding5

Create an Onboarding Request`createOnboardingRequest`	POST	This API helps you to create a new Onboarding Request in your service desk.
View all Onboarding Requests`listAllOnboardingRequests`	GET	This API lets you view all the Onboarding Requests in your service desk.
View an Onboarding Request`viewOnboardingRequest`	GET	This API lets you retrieve and view a specific Onboarding Request in your service desk.
View Onboarding Form Fields`onboardingForm`	GET	This API lets you view all the fields in the Initiator’s Onboarding form.
View Onboarding Tickets`viewOnboardingTickets`	GET	This API lets you retrieve and view the Onboarding Tickets associated with an Onboarding Request.

Journeys10

Cancel a Journey Request`cancelJourneyRequest`	PUT	This API cancels the specified Journey Request from Freshservice.
Create a Journey Request`createJourneyRequest`	POST	This API allows you to initiate a new Journey Request in Freshservice/Freshservice for Business Teams.
Delete a Journey Request`deleteJourneyRequest`	DELETE	This API deletes the specified Journey Request from Freshservice.
Filter Journey Requests`filterJourneyRequests`	POST	This API retrieves a list of Journey Requests that match the specified filter criteria.
Update a Journey Request`updateJourneyRequest`	PATCH	This API updates the details of an existing Journey Request in Freshservice.
View a Journey Request`viewJourneyRequest`	GET	Note: Only users with View Journey Requests privilege can access the following API.
View Journey Initiator Config Form Fields`journeyInitiatorConfigForm`	GET	This API retrieves all fields from the Initiator Form of a Journey configuration.
View Journey Request Activities`viewJourneyRequestActivities`	GET	This API lists all activities associated with a specific Journey Request across its various phases,identified by the Journey Request ID.
View List of Journey Requests`viewAllJourneyRequests`	GET	This API returns a filtered list of Journey Requests, excluding deleted entries by default.
View List of Published Journeys Configs`journeyConfigs`	GET	Note: 1.

Lifecycle Events4

Create or update lifecycle events`updateLifecycleEvents`	PUT	This API helps you create or update lifecycle events for devices and assets.
Delete a lifecycle event`deleteLifecycleEvent`	DELETE	This API helps you delete a lifecycle event record by its unique identifier.
View a lifecycle event`viewALifecycleEvent`	GET	This API helps you retrieve a lifecycle event record by its unique identifier.
View list of all lifecycle events`viewAllLifecycleEvents`	GET	This API helps you retrieve a list of existing lifecycle events.

Locations6

Create a Location`createALocation`	POST	This operation allows you to create a new location in Freshservice/Freshservice for Business Teams.
Delete a Location`deleteALocation`	DELETE	This operation allows you to delete a particular location.
Filter Locations`filterLocations`	GET	You can filter locations by their Name.
List all Locations`listAllLocations`	GET	This operation allows you to view information about all the locations in the account.
Update a Location`updateALocation`	PUT	This operation allows you to update an existing location.
View a Location`viewALocation`	GET	This operation allows you to view information about a particular location.

Oncall Management34

Create a schedule`createSchedule`	POST	This operation allows you to create an on-call schedule for an agent group Note: Only users with "Manage On-call schedules" privilege can access the following API.
Create a shift`createShift`	POST	This operation lets you create a new shift within your on-call schedule Note: Only users with "Manage On-call schedules" privilege can access the following API.
Create an escalation policy`createEp`	POST	This operation lets you create a new escalation policy within an existing on-call schedule Note: Only users with "Manage On-call schedules" privilege can access the API.
Create/Update/Delete an override`override`	PUT	This operation lets you create, update, delete an override as part of an existing shift so that another agent will be on-call instead of the one originally configured Note: Only users...
Delete a schedule`deleteSchedule`	DELETE	This operation allows you to delete n on-call schedules in your workspace by its ID Note: Only users with "Manage On-call schedules" privilege can access the API.
Delete a shift`deleteShift`	DELETE	This operation allows you to delete shifts in your on-call schedule by using their ids Note: Only users with "Manage On-call schedules" privilege can access the following API.
Delete an escalation policy`deleteEp`	DELETE	This operation lets you delete an escalation policy Note: Only users with "Manage On-call schedules" privilege can access the API.
Export oncall calendar events as an .ical file for a schedule`exportIcalCalendarEventsSchedule`	GET	This operation enables you to export all on-call calendar events for a schedule within the specified date range.
Export oncall calendar events as an .ical file for a shift`exportIcalCalendarEventsShift`	GET	This operation enables you to export all on-call calendar events for a shift within the specified date range.
Export oncall calendar events as an .ical file for a user`exportIcalCalendarEventsUser`	GET	This operation enables you to export all on-call calendar events for a user within the specified date range.
Export oncall calendar events as an .ical file of a schedule for a user`exportIcalCalendarEventsScheduleUser`	GET	This operation enables you to export all on-call calendar events for a schedule for a specific user within the specified date range.
Export oncall calendar events as an .ical file of a shift for a user`exportIcalCalendarEventsShiftUser`	GET	This operation enables you to export all on-call calendar events for a shift within a schedule for a specific user within the specified date range.
Export oncall calendar events for a schedule`exportCalendarEventsSchedule`	GET	This operation enables you to export all on-call events for a schedule as a webcal link.
Export oncall calendar events for a shift`exportCalendarEventsShift`	GET	This operation enables you to export all on-call events for a shift within a schedule as a webcal link.
Export oncall calendar events for a user`exportCalendarEventsUser`	GET	This operation enables you to export all on-call events for a user as a webcal link.
Export oncall calendar events of a schedule for a user`exportCalendarEventsScheduleUser`	GET	This operation enables you to export all on-call events for a schedule for a specific user as a webcal link.
Export oncall calendar events of a shift for a user`exportCalendarEventsShiftUser`	GET	This operation enables you to export all on-call events for a shift within a schedule for a specific user as a webcal link.
Filter schedules`filterSchedules`	GET	This operation allows you to get list of all on-call schedules in your workspace whose schedule names include the search query (scheduleName).
Reorder an escalation policy`reorderEp`	PUT	This operation lets you re-order the escalation policies (EP) within an on-call schedule.
Update a schedule`editSchedule`	PUT	This operation allows you to update an existing on-call schedule Note: Only users with "Manage On-call schedules" privilege can access the following API.
Update a shift`editShift`	PUT	This operation lets you update an existing shift within your on-call schedule Note: Only users with "Manage On-call schedules" privilege can access the following API.
Update an escalation policy`editEp`	PUT	This operation lets you update an escalation policy within an existing on-call schedule Note: Only users with "View On-call schedules" or "Manage On-call schedules" privilege can access...
View a schedule`viewASchedule`	GET	This operation allows you to fetch details about all on-call schedules in your workspace by ID Note: Only users with "View On-call schedules" or "Manage On-call schedules" privilege can...
View a shift`viewAShift`	GET	This operation allows you to fetch details about relevant shifts in your on-call schedule by using their ids Note: Only users with "View On-call schedules" or "Manage On-call schedules"...
View all escalation policies`viewAllEp`	GET	This operation lets you get details about all the escalation policies in an on-call schedule Note: Only users with "View On-call schedules" or "Manage On-call schedules" privilege can...
View all schedules`viewAllSchedules`	GET	This operation allows you to fetch details about all on-call schedules in your workspace Note: Only users with "View On-call schedules" or "Manage On-call schedules" privilege can access...
View all shifts`viewAllShifts`	GET	This operation allows you to fetch details about all shifts in your on-call schedule Note: Only users with "View On-call schedules" or "Manage On-call schedules" privilege can access the...
View an escalation policy`viewAEp`	GET	This operation lets you get details about particular escalation policies in an on-call schedule by its id Note: Only users with "View On-call schedules" or "Manage On-call schedules"...
View oncall calendar events for a schedule`viewCalendarEventsSchedule`	GET	This operations enables you to get information about all on-call events in an on-call schedule during a fixed duration Note: Only users with "View On-call schedules", "Manage On-call...
View oncall calendar events for a shift`viewCalendarEventsShift`	GET	This operation enables you to get information about all on-call events in an shift during a fixed duration Note: Only users with "View On-call schedules", "Manage On-call schedules" or...
View oncall calendar events for a user`viewCalendarEventsUser`	GET	This operations enables you to get information about all on-call events for a user has during a fixed duration Note: Only users with "View On-call schedules", "Manage On-call schedules"...
View oncall calendar events of a schedule for a user`viewCalendarEventsScheduleUser`	GET	This operation enables you to get information about all on-call events in an shift for a user Note: Only users with "View On-call schedules", "Manage On-call schedules" or "View Tickets"...
View oncall calendar events of a shift for a user`viewCalendarEventsShiftUser`	GET	This operation enables you to get information about all on-call events in an shift for a user Note: Only users with "View On-call schedules", "Manage On-call schedules" or "View Tickets"...
View who is oncall`viewWhoIsOncall`	GET	This operation enables you to find out who’s on call right now for a given on-call schedule using its id Note: Only users with "View On-call schedules", "Manage On-call schedules" or...

Physical Subtypes4

Create or update physical subtypes`createPhysicalSubtype`	POST	This API helps you create or update physical subtypes.
Delete a physical subtype`deletePhysicalSubtype`	DELETE	This API helps you delete a physical subtype record by its unique identifier.
View a physical subtype`viewAPhysicalSubtype`	GET	This API helps you retrieve a physical subtype record by its unique identifier.
View list of physical subtypes`viewAllPhysicalSubtypes`	GET	This API helps you retrieve all device physical subtypes.

Post Incident Reports7

Create new templates for post-incident reports`createNewTemplate`	POST	Design a new post-incident report template.
Delete an existing post-incident report template`deletePirTemplate`	DELETE	Remove an existing PIR template.
Enable template for post-incident reports`enablePirTemplate`	PUT	Enable post-incident report templates.
Export the post-incident report template`exportPirTemplate`	POST	Export templates of post-incident reports as a PDF or DOCX file.
Get all post-incident report templates`getAllPirTemplates`	GET	Retrieve all PIR templates in a workspace.
Get post-incident report templates by ID`getPirTemplatesById`	GET	Retrieve a specific PIR template using its ID (PIR-ID)
Set template as primary for post-incident reports`markPrimaryPirTemplate`	PUT	Set a template as primary for post-incident reports.

Problems24

Create a note`createProblemNote`	POST	Create a new note on a problem request in freshservice.
Create a Problem`createProblem`	POST	Create a new problem request in Freshservice Note: 1.
Create a Problem with files`createProblemMultipart`	POST	Create a new problem request in Freshservice Note: 1.
Create a Task`createProblemTask`	POST	Create a new task on a problem in freshservice
Create a Time Entry`createProblemTimeEntries`	POST	Create a new time entry on a problem request in freshservice.
Delete a note`deleteAProblemNote`	DELETE	Delete the note on a Problem request with the given ID from Freshservice.
Delete a Problem`deleteAProblem`	DELETE	Delete the Problem with the given ID from Freshservice
Delete a Task`deleteAProblemTask`	DELETE	Delete the task on a Problem with the given ID from Freshservice Note: Deleted tasks are permanently lost.
Delete a Time Entry`deleteAProblemTimeEntry`	DELETE	Delete the time entry on a Problem request with the given ID from Freshservice.
List all Problem Fields`viewAllProblemFields`	GET	Retrieve all the Fields that constitute the Problem Object Note: By default, only global fields and fields from the primary workspace will be returned for accounts with workspaces.
List all Time Entries`viewAllProblemTimeEntries`	GET	Retrieve the time entries on a Problems request with the given ID from Freshservice.
Move a Problem`moveAProblem`	PUT	This API moves a problem to a different workspace, while also allowing the assigned group and agent to be modified.
Restore a Problem`restoreAProblem`	PUT
Update a note`updateAProblemNote`	PUT	Update an existing note on an existing Problem request in Freshservice.
Update a Problem`updateProblemPriority`	PUT	Update an existing Problem in Freshservice Note: The workspace id attribute cannot be updated through the Update operation.
Update a Task`updateAProblemTask`	PUT	Update an existing task on an existing Problem in Freshservice
Update a Time Entry`updateProblemTimeEntry`	PUT	Update an existing time entry on an existing Problem request in Freshservice.
View a note`viewAProblemNote`	GET	Retrieve a note on a Problem request with the given ID from Freshservice.
View a Problem`viewAProblem`	GET	Retrieve the problem with the given ID from Freshservice
View a Task`viewAProblemTask`	GET	Retrieve a task on a Problem with the given ID from Freshservice
View a Time Entry`viewAProblemTimeEntry`	GET	Retrieve a time entry on a Problem request with the given ID from Freshservice.
View all notes`viewAllProblemNotes`	GET	Retrieve a list of all notes on a Problem request with the given ID from Freshservice.
View all Tasks`viewAllProblemTasks`	GET	Retrieve the tasks on a Problem with the given ID from Freshservice
View List of Problems`listProblems`	GET	Retrieve a list of all Problems in Freshservice Note: If a workspace id is not specified as a URL parameter, only problems from the primary workspace will be included in the response.

Products5

Create a Product`createAProduct`	POST	This operation allows you to create a new product in Freshservice.
Delete a Product`deleteAProduct`	DELETE	This operation allows you to delete a particular product.
List all Products`viewAllProducts`	GET	This operation allows you to view information about all products in the account.
Update a Product`updateAProduct`	PUT	This operation allows you to update an existing product.
View a Product`viewAProduct`	GET	This operation allows you to view a particular product.

Project Tasks5

Create a Project Task`createAProjectTask`	POST	Create a Project Task Freshservice Freshservice for Business Teams
Delete a Project Task`deleteAProjectTask`	DELETE	This API helps you delete a project task.
List all Project Tasks`viewAllProjectTasks`	GET	List all Project Tasks Freshservice Freshservice for Business Teams
Update a Project Task`updateAProjectTask`	PUT	Update a Project Task Freshservice Freshservice for Business Teams
View a Project Task`viewAProjectTask`	GET	View a Project Task Freshservice Freshservice for Business Teams

Project Tasks Newgen26

Create a Project Task`createAProjectTaskNewgen`	POST	This API lets you create a project task.
Create a Project Task with files`createAProjectTaskNewgenMultipart`	POST	This API lets you create a project task.
Create Associations`createProjectTaskAssociations`	POST	This API allows you to associate a task with specific Tickets, Problems, Changes or Assets.
Create Note`createNoteTaskNewgen`	POST	This API allows you to add a note to a task.
Create Note with files`createNoteTaskNewgenMultipart`	POST	This API allows you to add a note to a task.
Delete a Project Task`deleteAProjectTaskNewgen`	DELETE	This API helps you delete a project task.
Delete Association`deleteProjectTaskAssociation`	DELETE	This API allows you to delete an association of a project task.
Delete Attachment of a Note`deleteAttachmentNoteTaskNewgen`	DELETE	This API allows you to delete an attachment of a note.
Delete Attachment of a Task`deleteAttachmentTaskNewgen`	DELETE	This API allows you to delete an attachment of a task.
Delete Note`deleteNoteTaskNewgen`	DELETE	This API allows you to delete a note.
Filter all Project Tasks`filterAllProjectTasksNewgen`	GET	Get a list of tasks matching the specified task fields.
List all Project Tasks`viewAllProjectTasksNewgen`	GET	List all Project Tasks Freshservice Freshservice for Business Teams
Update a Project Task`updateAProjectTaskNewgen`	PUT	This API lets you update a project task Note: 1.
Update a Project Task with files`updateAProjectTaskNewgenMultipart`	PUT	This API lets you update a project task Note: 1.
Update Note`updateNoteTaskNewgen`	PUT	This API allows you to update a note.
Update Note with files`updateNoteTaskNewgenMultipart`	PUT	This API allows you to update a note.
View a Project Task`viewAProjectTaskNewgen`	GET	This API lets you view the details of a project task
View Associations`viewProjectTaskAssociations`	GET	This API allows you to view all associations of a project task by module.
View Notes`viewNotesTaskNewgen`	GET	This API allows you to view all task notes.
View Project Memberships`viewProjectMemberships`	GET	This API lists all the members that are present in a project.
View Project Sprints`viewProjectSprints`	GET	This API lists all the sprints that have been created in a project.
View Project Task Priorities`viewProjectTaskPriorities`	GET	This API lists all the priority levels that have been created in a project.
View Project Task Statuses`viewProjectTaskStatuses`	GET	This API lists all the task statuses that have been defined in a project.
View Project Task Type Fields`viewProjectTaskTypeFields`	GET	This API lets you list the fields of a specifc task type from your project.
View Project Task Types`viewProjectTaskTypes`	GET	This API lists all the task types that are present in a project.
View Project Versions`viewProjectVersions`	GET	This API lists all the versions that have been created in a project.

Projects7

Archive a Project`archiveAProject`	POST	This API helps you archive a project.
Create a Project`createAProject`	POST	Create a Project Freshservice Freshservice for Business Teams
Delete a Project`deleteAProject`	DELETE	This API helps you permanently delete a project.
List all Projects`viewAllProjects`	GET	List all Projects Freshservice Freshservice for Business Teams
Restore a Project`restoreAProject`	POST	You can restore an archived project using this API.
Update a Project`updateAProject`	PUT	Update a Project Freshservice Freshservice for Business Teams
View a Project`viewAProject`	GET	View a Project Freshservice Freshservice for Business Teams

Projects Newgen16

Add Members`addProjectMembers`	POST	This API allows you to add one or more members to a project.
Archive a Project`archiveAProjectNewgen`	POST	Note: Archived projects are not permanently lost.
Create a Project`createAProjectNewgen`	POST	This API helps you create a new project in your service desk Note: 1.
Create a Project with files`createAProjectNewgenMultipart`	POST	This API helps you create a new project in your service desk Note: 1.
Create Associations`createProjectAssociations`	POST	This API allows you to associate a Project with specific Tickets, Problems, Changes or Assets.
Delete a Project`deleteAProjectNewgen`	DELETE	This API lets you permanently delete a project.
Delete Association`deleteProjectAssociation`	DELETE	This API allows you to delete an association of a project.
Delete Attachment of a Project`deleteAttachmentProjectNewgen`	DELETE	This API allows you to delete an attachment of a project.
List all Projects`viewAllProjectsNewgen`	GET	List all Projects Freshservice Freshservice for Business Teams
Restore a Project`restoreAProjectNewgen`	POST	You can restore an archived project using this API.
Update a Project`updateAProjectNewgen`	PUT	This API lets you update the properties of a project.
Update a Project with files`updateAProjectNewgenMultipart`	PUT	This API lets you update the properties of a project.
View a Project`viewAProjectNewgen`	GET	This API lets you view the details of a project.
View Associations`viewProjectAssociations`	GET	This API allows you to delete an association of a project.
View Project Fields`viewProjectFields`	GET	View Project Fields Freshservice Freshservice for Business Teams
View Project Templates`viewProjectTemplates`	GET	View Project Templates Freshservice Freshservice for Business Teams

Purchase Order6

Create a new Purchase Order`createANewPurchaseOrder`	POST	This operation allows you to Create a new Purchase Order in Freshservice.
Delete a Purchase Order`deleteAPurchaseOrder`	DELETE	This operation allows you to delete a particular purchase order.
List all Purchase Orders`listAllPurchaseOrders`	GET	This operation allows you to view information about all the purchase orders in Freshservice.
Move a Purchase Order`moveAPurchaseOrder`	PUT	This API moves a purchase order to a different workspace.
Update a Purchase Order`updateAPurchaseOrder`	PUT	This operation allows you to update an existing purchase order.
View a Purchase Order`viewAPurchaseOrder`	GET	This operation allows you to view a particular purchase order.

Releases25

Create a note`createReleaseNote`	POST	Create a new note on a release request in freshservice.
Create a Release`createRelease`	POST	Create a new Release request in Freshservice Note: 1.
Create a Release with files`createReleaseMultipart`	POST	Create a new Release request in Freshservice Note: 1.
Create a Task`createReleaseTask`	POST	Create a new task on a release in freshservice
Create a Time Entry`createReleaseTimeEntries`	POST	Create a new time entry on a release request in freshservice.
Delete a note`deleteAReleaseNote`	DELETE	Delete the note on a Release request with the given ID from Freshservice.
Delete a Release`deleteARelease`	DELETE	Delete the Release with the given ID from Freshservice
Delete a Task`deleteAReleaseTask`	DELETE	Delete the task on a Release with the given ID from Freshservice Note: Deleted tasks are permanently lost.
Delete a Time Entry`deleteAReleaseTimeEntry`	DELETE	Delete the time entry on a Release request with the given ID from Freshservice.
Filter Releases`filterReleases`	GET	This API helps you to view all the releases in your service desk.
List all Time Entries`viewAllReleaseTimeEntries`	GET	Retrieve the time entries on a Release request with the given ID from Freshservice.
Move a Release`moveARelease`	PUT	This API moves a release to a different workspace, while also allowing the assigned group and agent to be modified.
Restore a Release`restoreARelease`	PUT
Update a note`updateAReleaseNote`	PUT	Update an existing note on an existing Release request in Freshservice.
Update a Release`updateReleasePriority`	PUT	Update an existing Release in Freshservice Note: The workspace id attribute cannot be updated through the Update operation.
Update a Task`updateAReleaseTask`	PUT	Update an existing task on an existing Release in Freshservice
Update a Time Entry`updateReleaseTimeEntry`	PUT	Update an existing time entry on an existing Release request in Freshservice.
View a note`viewAReleaseNote`	GET	Retrieve a note on a Release request with the given ID from Freshservice.
View a Release`viewARelease`	GET	Retrieve the Release with the given ID from Freshservice
View a Task`viewAReleaseTask`	GET	Retrieve a task on a Release with the given ID from Freshservice
View a Time Entry`viewAReleaseTimeEntry`	GET	Retrieve a time entry on a Release request with the given ID from Freshservice.
View all notes`viewAllReleaseNotes`	GET	Retrieve a list of all notes on a Release request with the given ID from Freshservice.
View all Release Fields`viewAllReleaseFields`	GET	Retrieve all the Fields that constitute the Release Object Note: By default, only global fields and fields from the primary workspace will be returned for accounts with workspaces.
View all Tasks`viewAllReleaseTasks`	GET	Retrieve the tasks on a Release with the given ID from Freshservice
View list of Releases`viewAllRelease`	GET	Retrieve a list of all Releases in Freshservice Note: If a workspace id is not specified as a URL parameter, only releases from the primary workspace will be included in the response.

Requester Groups8

Add Requester to Requester/Contact Group`addMemberToRequesterGroup`	POST	Note: 1.Requesters/contacts can be added only to manual requester groups.
Create a Requester Group/Contact Group`createARequesterGroup`	POST	Note: Only groups of type “manual” can be created through this API.
Delete a Requester Group/Contact Group`deleteARequesterGroup`	DELETE	Note: 1.
Delete Requester/Contact from Requester/Contact Group`deleteMemberFromRequesterGroup`	DELETE	Note: 1.Requesters/Contacts can be removed only from manual requester groups.
List All Requester Groups/Contact Groups`viewAllRequesterGroup`	GET	Note: Groups of both types (“manual”/”rule based”) can be listed through this API.
List Requester/Contact Group Members`listMembersOfRequesterGroup`	GET	List Requester/Contact Group Members Freshservice Freshservice for Business Teams Freshservice for MSPs
Update a Requester Group/Contact Group`updateARequesterGroup`	PUT	Note: Only groups of type “manual” can be updated through this API.
View a Requester Group/Contact Group`viewARequesterGroup`	GET	Note: Groups of both types (“manual”/”rule based”) can be viewed through this API.

Requesters12

Convert To Agent`convertToAgent`	PUT	Convert a requester to an occasional agent with SD Agent role and no group memberships.
Create a Requester/Contact`createARequester`	POST	This operation allows you to create a new requester.
Deactivate a Requester/Contact`deactivateARequester`	DELETE	This operation allows you to deactivate a requester.
Filter Requester/Contact`filterRequesters`	GET	Use Requester/Contacts attributes to filter your list.
Forget a Requester/Contact`forgetARequester`	DELETE	This operation allows you to permanently delete a requester and the tickets that they requested.
List All Requester/Contact Fields`listAllRequesterFields`	GET	This operation allows you to view all the built-in and custom fields for requesters in your Freshservice account.
List All Requesters/Contacts`listRequesters`	GET	This operation returns a list of all requester/contact in the account.
Merge Requesters/Contacts`mergeRequesters`	PUT	Merge secondary requesters into a primary requester.
Reactivate a Requester/Contact`reactivateARequester`	PUT	This operation allows you to reactivate a particular deactivated requester.
Update a Requester/Contact`updateARequester`	PUT	This operation allows you to modify the profile of a particular requester.
User Assignment History`userAssignmentHistory`	GET	This operation retrieves the assignment history of a specific user in Freshservice.
View a Requester/Contact`viewARequester`	GET	This operation allows you to view information about a requester or contact.

Resource Relationships2

Delete a cloud resource relationship`deleteCloudResourceRelationship`	DELETE	This API helps you delete a cloud resource relationship ID and attached resource relationships.
View list of all cloud resource relationships`viewAllCloudResourceRelationships`	GET	This API helps you retrieve a list of cloud resource relationships for AWS.

Resources5

Create or update custom field`updateCustomFieldOfResources`	PUT	This API helps you create or update custom fields data for cloud resources.
Delete a cloud resource`deleteCloudResource`	DELETE	This API helps you delete a cloud resource by ID and all attached resources.
Update a cloud resource`updateCloudResource`	POST	This API helps you update a cloud resource for AWS discovery.
View a cloud resource`viewACloudResource`	GET	This API helps you retrieve details of a particular cloud resources for AWS discovery.
View list of all cloud resources`viewAllCloudResources`	GET	This API helps you retrieve a list of cloud resources for AWS discovery.

Service Catalog16

Archive shared fields`archiveSharedFields`	POST	Archive a shared field using this API
Create a Service Catalog Item with agent group visibilities`createServiceCatalogItemWithAgentGroupVisibilities`	POST	Create a Service Catalog Item with agent group visibilities Freshservice Freshservice for MSPs
Create a Service Catalog Item With Shared Fields`createServiceCatalogItemWithSharedFields`	POST	Create a Service Catalog Item With Shared Fields Freshservice Freshservice for MSPs
Create a shared field`createSharedFields`	POST	Create shared fields.
Create Service Catalog item`createServiceCatalogItem`	POST	This operation allows you to create a new service item in Freshservice/Freshservice for Business Teams.
Delete a Service Catalog Item`deleteAServiceItem`	DELETE	This API allows you to delete a service item.
Delete shared fields`deleteSharedFields`	DELETE	Delete shared fields with this API.
List all shared fields based on search`sharedFields`	GET	Retrieve a list of all shared fields.
Retrieve shared fields data`retrieveSharedFieldsData`	GET	Retrieve shared field data for individual fields.
Search Service Items`searchServiceItem`	GET	Search for service items from the service catalog for a given search term.
Unarchive shared fields`unarchiveSharedFields`	POST	This API unarchives a shared field.
Update a Service Catalog Item`updateServiceItem`	PUT	Update an existing service item.
Update shared fields`updateSharedFields`	PUT	Updates shared fields with relevant field values.
View a Service Item`viewServiceItem`	GET	This API allows you to view the details of a service item.
View List of Service Categories`listAllServiceCategories`	GET	This api lists all service categories in your Freshservice service desk Note: By default, only service categories from the primary workspace will be returned for accounts on the Employee...
View List of Service Items`listAllServiceItems`	GET	This API lists all service items in your Freshservice service desk.

Sla Policies1

View List of SLAslistAllSla GET This API helps to view all time entries of a particular ticket.

Software17

Add a device to a Software`createAnInstallations`	POST	This operation allows you to add a new device to a Software.
Add Users to a Software in bulk`bulkCreateUsers`	POST	This operation allows you to add Users to a Software in bulk.
Create a Software`createASoftware`	POST	This operation allows you to create a new software in Freshservice.
Delete a Software`deleteASoftware`	DELETE	This operation allows you to delete a particular software.
Delete multiple Software`deleteMultipleSoftware`	DELETE	This operation allows you to delete multiple software.
List all installations of a Software`listInstallations`	GET	This operation allows you to view the list of all the devices where the Software is installed in.
List all Licenses`listAllLicenses`	GET	This operation allows you to list all licenses of a software.
List all Relationships for a Software`listRelationshipsOfASoftware`	GET	Lists all the relationships of a particular software.
List all Software`listAllSoftware`	GET	This operation allows you to list all software.
List all Users of a Software`listUsers`	GET	This operation allows you to view the list of users using a particular Software.
Move a Software`moveASoftware`	PUT	This API moves a software to a different workspace.
Remove devices from a Software in bulk`bulkDeleteInstallations`	DELETE	This operation allows you to remove devices from a Software in bulk.
Remove Users from a Software in bulk`bulkDeleteUsers`	DELETE	This operation allows you to remove Users from a Software in bulk.
Update a Software`updateASoftware`	PUT	This operation allows you to update an existing software.
Update Users of a Software in bulk`bulkUpdateUsers`	PUT	This operation allows you to update Users of a Software in bulk.
View a Software`viewASoftware`	GET	This operation allows you to view a particular software.
View a Software User`viewUser`	GET	This operation allows you to view a particular Software User.

Solution Article14

Bulk Restore Solution Articles`bulkRestoreSolutionArticle`	PUT	Restore multiple articles from Trash.
Create Article from External URL`createExternalArticle`	POST	To write a new solution external article in a category, use this API.
Create Article With Attachment`createSolutionArticleWithAttachment`	POST	To write a new solution article with attachments in a category, use this API.
Create Secondary Language Article`createSecondaryLanguageArticle`	POST	To create a secondary language article and link it to a primary language article, use this API
Create Solution Article`createSolutionArticle`	POST	To write a new solution article in a category, use this API.
Delete Solution Article`deleteSolutionArticle`	DELETE	To delete a solution article, use this API.
Permanently Delete Solution Article`deleteForeverSolutionArticle`	DELETE	Permanently delete an article from Trash.
Publish Solution Article`publishSolutionArticle`	PUT	To publish an solution article, use this API.
Restore Solution Article`restoreSolutionArticle`	PUT	Restore an article from Trash.
Search Solution Articles`searchSolutionArticle`	GET	Search for articles from the knowledge base for a given search term.
Send Article to Approval`sendArticleToApproval`	PUT	To send article approval for the review, use this API.
Update Solution Article`updateSolutionArticle`	PUT	To update an article, use this API.
View List of Solution Article`viewAllSolutionArticle`	GET	To view all the articles, use this API.
View Solution Article`viewSolutionArticle`	GET	If there is a specific article which you wish to view, use this API.

Solution Category7

Create Solution Category`createSolutionCategory`	POST	Use this API to create a new category of solutions.
Delete Solution Category`deleteSolutionCategory`	DELETE	To delete a solution category, use this API.
Permanently Delete Solution Category`deleteForeverSolutionCategory`	DELETE	Permanently delete a category from Trash.
Restore Solution Category`restoreSolutionCategory`	PUT	Restore a category from Trash.
Update Solution Category`updateSolutionCategory`	PUT	Use this API to update solution categories.
View List of Solution Categories`viewAllSolutionCategory`	GET	This API lets you view all the categories in a forum.
View Solution Category`viewSolutionCategory`	GET	To view the category available in your service desk, use this

Solution Folder9

Create Solution Folder`createSolutionFolder`	POST	Use this API to create a new folder in your solutions.
Create Solution Folder with Approval`createSolutionFolderWithApproval`	POST	Use this API to create a new folder with approval settings in your solutions.
Delete Solution Folder`deleteSolutionFolder`	DELETE	To delete a solution folder, use this API.
Permanently Delete Solution Folder`deleteForeverSolutionFolder`	DELETE	Permanently delete a folder from Trash.
Restore Solution Folder`restoreSolutionFolder`	PUT	Restore a folder from Trash.
Update Solution Folder`updateSolutionFolder`	PUT	Note: The following parameters can be only updated for Freshservice for MSPs.
View List of Solution Folder`viewAllSolutionFolder`	GET	This API lets you view all the folders in a forum for specific category.
View Solution Folder`viewSolutionFolder`	GET	To view all folders present in a category, use this API.
View Solution Sub Folders`viewSolutionSubFolders`	GET	To view all sub-folders present in a folder, use this API.

Status Page39

Create a maintenance from a change`createMaintenanceFromChange`	POST	This operation allows the user to create a maintenance from a change.
Create a maintenance from a maintenance window`createMaintenanceFromMaintenanceWindow`	POST	This operation allows the user to create a maintenance from a maintenance window.
Create a maintenance update from a change`createMaintenanceUpdateFromChange`	POST	This operation allows the user to create an update to maintenance from a change.
Create a maintenance update from a maintenance window`createMaintenanceUpdateFromMaintenanceWindow`	POST	This operation allows the user to create an update to maintenance from a maintenance window.
Create a subscriber`createSubscriber`	POST	Use this API to create a new subscriber for a status page.
Create an incident`createIncident`	POST	This operation allows the user to create an incident.
Create incident update`createIncidentUpdate`	POST	This operation allows the user to post an update to an incident.
Delete a maintenance from a change`deleteMaintenanceFromChange`	DELETE	This operation allows the user to delete the maintenance associated to the change.
Delete a maintenance from a maintenance window`deleteMaintenanceFromMaintenanceWindow`	DELETE	This operation allows the user to delete the maintenance associated to the maintenance window.
Delete a maintenance update from a change`deleteMaintenanceUpdateFromChange`	DELETE	This operation allows the user to delete the maintenance update associated to the change.
Delete a maintenance update from a maintenance window`deleteMaintenanceUpdateFromMaintenanceWindow`	DELETE	This operation allows the user to delete the maintenance update associated to the maintenance window.
Delete a subscriber`deleteSubscriber`	DELETE	Use this API to delete a subscriber from the specified status page.
Delete an incident`deleteIncident`	DELETE	This operation allows the user to delete the incident.
Delete an incident update`deleteIncidentUpdate`	DELETE	This operation allows the user to delete the update of the incident Note: Only users with "Delete Status page incidents" privilege can access this API.
Edit an incident update`updateIncidentUpdate`	PUT	This operation allows the user to edit an update posted to an incident.
Identify publishable services from a change`identifyPublishableServicesChange`	GET	Use this API to identify publishable services from a change.
Identify publishable services from a maintenance window`identifyPublishableServicesMaintenance`	GET	Use this API to identify publishable services from a maintenances window.
Identify publishable services from a ticket`identifyPublishableServicesTicket`	GET	Use this API to identify publishable services from a ticket.
List all incident statuses`listAllIncidentStatuses`	GET	This operation allows the user to view the list of incident statuses.
List all incidents`viewIncidents`	GET	This operation allows the user to view the list of incidents.
List all maintenance statuses`listAllMaintenanceStatuses`	GET	This operation allows the user to view the list of maintenance statuses.
List all maintenance updates from a change`viewMaintenanceUpdateFromChange`	GET	This operation allows the user to view the list of updates posted to a maintenance via a change.
List all maintenance updates from a maintenance window`viewMaintenanceUpdateFromMaintenanceWindow`	GET	This operation allows the user to view the list of updates posted to a maintenance via a maintenance window.
List all maintenances`viewMaintenances`	GET	This operation allows the user to view the list of maintenances.
List all service components`viewServiceComponents`	GET	This operation allows the user to view list of service components.
List all status pages`viewStatusPages`	GET	This operation allows the user to view all the status pages.
List all subscribers`listAllSubscribers`	GET	Use this API to view all subscribers associated with a specific status page.
List all updates for an incident`viewIncidentUpdates`	GET	This operation allows the user to view the list of incident updates.
Update a maintenance from a change`updateMaintenanceFromChange`	PUT	This operation allows the user to update a maintenance from a change.
Update a maintenance from a maintenance window`updateMaintenanceFromMaintenanceWindow`	PUT	This operation allows the user to update a maintenance from a maintenance window.
Update a maintenance update from a change`updateMaintenanceUpdateFromChange`	PUT	This operation allows the user to edit an update posted to a maintenance from a change.
Update a maintenance update from a maintenance window`updateMaintenanceUpdateFromMaintenanceWindow`	PUT	This operation allows the user to update a maintenance update from the maintenance window.
Update a subscriber`updateSubscriber`	PUT	Use this API to update the service subscription preferences for an existing subscriber.
Update an incident`updateIncident`	PUT	This operation allows the user to update an incident.
View a maintenance from a change`viewMaintenanceFromChange`	GET	This operation allows the user to view the maintenance associated to the change.
View a maintenance from a maintenance window`viewMaintenanceFromMaintenanceWindow`	GET	This operation allows the user to view the maintenance associated to the change.
View a service component`viewServiceComponent`	GET	This operation allows the user to view a service component.
View a subscriber`viewASubscriber`	GET	Use this API to view details of a subscriber associated with a specific status page.
View an incident`viewIncident`	GET	This operation allows the user to view an incident.

Tickets45

Add Catalog Item to Existing Service Request`addCatalogItemToExistingSr`	POST	This API helps you add a new catalog item to an existing service request.
Cancel an approval`cancelATicketApproval`	PUT	Cancel an existing approval on a Service Request Note: You can only update the approval status of a request to "cancelled" state through this API.
Cancel Approval Group In A Service Request`cancelApprovalGroups`	PUT	Cancel Approval Group in a Service Request
Create a Child Service Request`createChildServiceRequest`	POST	This API helps you to create a new child ticket on an existing ticket Note 1: Association of child Service Request to a deleted or a spammed ticket is not allowed.
Create a Child Ticket`createChildTicket`	POST	This API lets you to create a new child ticket on an existing ticket Note: 1.
Create a Service Request`createServiceRequest`	POST	This API helps you create a service request Note 1: The service requested will be created with the requester specified in “email” attribute.
Create a Service Request with files`createServiceRequestMultipart`	POST	This API helps you create a service request Note 1: The service requested will be created with the requester specified in “email” attribute.
Create a Source`createCustomTicketSource`	POST	This API helps you create a new Ticket Source.
Create a Task`createTicketTask`	POST	Create a new task on a ticket request in freshservice
Create a Ticket`createTicket`	POST	This API helps you to create a new ticket in your service desk.
Create a Ticket with files`createTicketMultipart`	POST	This API helps you to create a new ticket in your service desk.
Create a Time Entry`createTicketTimeEntry`	POST	This API helps to create a Time Entry.
Create Approval Groups for a Service Request`createApprovalGroups`	POST	Create an Approval Group for a Service Request Note: "email content" is an optional parameter for sending approval.
CSAT Response`viewCsatResponse`	GET	Retrieve a csat response of a Ticket with the given ID from Freshservice/Freshservice for Business Teams.
Delete a Task`deleteATicketTask`	DELETE	Delete the task on a Ticket with the given ID from Freshservice/Freshservice for Business Teams.
Delete a Ticket`deleteTicket`	DELETE	This API helps you delete a ticket.
Delete a Ticket Attachment`deleteATicketAttachment`	DELETE	This API helps you delete an attachment from a ticket.
Delete a Time Entry`deleteTicketTimeEntry`	DELETE	This API can be used to delete an existing Time Entry.
Demote an incident from a major incident`demoteIncidentFromMajor`	PUT	Demote a major incident back to a normal incident.
Filter Tickets`filterTickets`	GET	Custom ticket fields that you have created in your account can also be used to filter through the tickets and get a list of tickets matching the specified ticket fields.
Get Ticket Activity`getTicketActivities`	GET	Retrieve recent ticket activity for any ticket using ticket ID.
List all Ticket Approval Groups`listAllTicketApprovalGroups`	GET	List all Approval Groups in the Service Request.
List all Ticket Approvals`listAllTicketApprovals`	GET	Retrieve all approvals on a Service Request with the given ID from Freshservice/Freshservice for Business Teams.
List all Ticket Fields`viewAllTicketFields`	GET	Retrieve all the Fields that constitute the Ticket Object Note: By default, only global fields and fields from the primary workspace will be returned for accounts with workspaces.
List all Time Entries of a Ticket`listAllTicketTimeEntries`	GET	This API helps to view all time entries of a particular ticket.
Move a Ticket`moveATicket`	PUT	Freshservice/Freshservice for Business Teams - This API allows you to move a ticket between workspaces while also modifying the assigned group and agent.
Promote an incident to a major incident`promoteIncidentToMajor`	PUT	Promote an existing incident into a major incident.
Request Approval for a Service Request`createTicketApproval`	POST	Send a Service Request for approval Note: 1.
Restore a Ticket`restoreATicket`	PUT
Send Reminder for an Approval`resendReminderTicketApproval`	PUT	Resends a reminder for a specific Approval raised for the ticket
Update a Task`updateATicketTask`	PUT	Update an existing task on an existing Ticket in Freshservice
Update a Ticket`updateTicket`	PUT	This API lets you make changes to the parameters of a ticket from updating statuses to changing ticket type.
Update a Ticket with files`updateTicketMultipart`	PUT	This API lets you make changes to the parameters of a ticket from updating statuses to changing ticket type.
Update a Time Entry`updateTicketTimeEntry`	PUT	This API can be used to update/modify existing time entry.
Update approval chain rule for a service request`updateServiceRequestApprovalChainRule`	PUT	Update chain rule for the approval groups in the service request.
Update Approval Group In A Service Request`updateApprovalGroups`	PUT	Update Approval Group In A Service Request Note: "email content" is an optional parameter for sending approval.
Update Requested Items of a Service Request`updateReqItemsOfSr`	PUT	This api helps you to update the requested items attached to a service request Note: 1.
Update Requested Items of a Service Request with files`updateReqItemsOfSrMultipart`	PUT	This api helps you to update the requested items attached to a service request Note: 1.
View a Task`viewATicketTask`	GET	Retrieve a task on a Ticket with the given ID from Freshservice
View a Ticket`getTicket`	GET	Use 'include' to embed additional details in the response.
View a Time Entry`viewTicketTimeEntry`	GET	This API call helps to list a particular Time Entry.
View all Tasks`viewAllTicketTasks`	GET	Retrieve the tasks on a Ticket with the given ID from Freshservice.
View an Approval`viewATicketApproval`	GET	Retrieve an approval on a Service Request with the given ID from Freshservice
View List of Tickets`listTickets`	GET	Use filters to view only specific tickets (those which match the criteria that you choose).
View Requested Items of a Service Request`viewReqItemsOfSr`	GET	This api helps you to view requested items attached to a service request

Vendors5

Create a Vendor`createAVendor`	POST	This operation allows you to create a vendor.
Delete a Vendor`deleteAVendor`	DELETE	This operation allows you to delete a vendor.
List all Vendors`viewAllVendors`	GET	This operation allows you to view information about all vendors in the account.
Update a Vendor`updateAVendor`	PUT	This operation allows you to update a vendor.
View a Vendor`viewAVendor`	GET	This operation allows you to view a particular vendor.

Workspaces7

Create Client`createClient`	POST	You cannot create a client with workspace id = 1 (Global), 2 (Default Client) and 3 (MSP Client) as these are system generated.
Delete a Client`deleteAClient`	DELETE	Cannot delete client with id = 1,2 and 3 as these are reserved for internal purposes
Filter Clients`filterClients`	GET	Note: 1.
List All Client Fields`listAllClientFields`	GET	Retrieve all the Fields that constitute the Client Object.
List All Workspaces / Clients`viewAllWorkspaces`	GET	Retrieves information about all the workspaces created in the account
Update a Client`updateAClient`	PUT	You cannot update clients with workspace id = 1 (Global), 2 (Default Client).
View a Workspace / Client`viewAWorkspace`	GET	Retrieves information about a particular workspace in the account