Connectors

Customer Support & Success

Freshdesk

Customer support: tickets, contacts, companies, and agent assignments

Freshdesk API referenceAPI checked August 15, 2026

Signs in with: Username and password
Runs on: Cloud or On-Prem Worker
Operations: 263
Ready-made triggers: 0

Connect Freshdesk

In Neblex open Connect › Connections and click New Connection.
Search for Freshdesk and give the connection a clear name.
Fill in the fields. Secret values are encrypted and never shown again.
Click Test, then Create Connection.

Field	What to enter
Helpdesk domainRequired	The subdomain of your helpdesk: {domain}.freshdesk.com.
API keyRequiredSecret	Your Freshdesk API key, sent as the basic-auth username.

Use it in a flow

Open a flow, open the node library and search for Freshdesk.
Drag it onto the canvas and choose an Operation and your connection.
Map the operation's fields from earlier steps, or click Map with Matt.
Use Test this step to see what it returns, then save.

To start a flow from Freshdesk without a ready-made trigger: a Poll for changes trigger can check one of its list operations on a schedule and pass on only what is new; if Freshdesk can send webhooks, a Webhook trigger receives them at its own URL.

Operations

263 operations in 25 groups. Each one is a step you can add to a flow.

Account4

Export account`exportAccount`	POST	Start a full account export.
View a job`getJob`	GET	Status of a background job.
View account`getAccount`	GET	The current helpdesk account.
View helpdesk settings`getHelpdeskSettings`	GET	Helpdesk-wide settings.

Agent11

Agent availability`getAgentAvailability`	GET	One agent's channel availability.
Autocomplete agents`searchAgents`	GET	Search agents by a term.
Create an agent`createAgent`	POST	Add an agent with scope and roles.
Create multiple agents`bulkCreateAgents`	POST	Create agents in bulk.
Current agent`getCurrentAgent`	GET	The authenticated agent.
Delete an agent`deleteAgent`	DELETE	Downgrade an agent to a contact.
Get an agent`getAgent`	GET	One agent.
List agents`listAgents`	GET	Agents with email/phone/state filters.
List All Agents Availability`listAgentAvailability`	GET	List All Agents Availability
Update agent load`updateAgentAvailability`	PUT	Update an agent's load settings.
Update an agent`updateAgent`	PUT	Change an agent's scope, groups or signature.

Automation6

Create automation rule`createAutomationRule`	POST	Add an automation rule with conditions and actions.
Delete automation rule`deleteAutomationRule`	DELETE	Remove an automation rule.
Get automation rule`getAutomationRule`	GET	One automation rule.
List automation rules`listAutomationRules`	GET	Rules of an automation type (1 ticket-creation/3 time-trigger/4 ticket-update).
List scenario automations`listScenarioAutomations`	GET	All scenario automations (legacy route).
Update automation rule`updateAutomationRule`	PUT	Change an automation rule.

Business Hours2

Get business hours`getBusinessHour`	GET	One business-hours configuration.
List business hours`listBusinessHours`	GET	All business-hours configurations.

Canned Response9

Bulk create responses`bulkCreateCannedResponses`	POST	Create several canned responses.
Create canned response`createCannedResponse`	POST	Add a canned response to a folder.
Create folder`createCannedResponseFolder`	POST	Add a canned response folder.
Folder response details`getFolderResponsesDetails`	GET	Full details of a folder's canned responses.
Get canned response`getCannedResponse`	GET	One canned response.
List folder responses`getCannedResponseFolder`	GET	Canned responses in a folder.
List folders`listCannedResponseFolders`	GET	All canned response folders.
Update canned response`updateCannedResponse`	PUT	Change a canned response.
Update folder`updateCannedResponseFolder`	PUT	Rename a canned response folder.

Collaboration9

Create a message`createThreadMessage`	POST	Post a message into a thread.
Create a thread`createThread`	POST	Start a collaboration thread on a ticket.
Delete a message`deleteThreadMessage`	DELETE	Remove a thread message.
Delete a thread`deleteThread`	DELETE	Remove a collaboration thread.
Get a message`getThreadMessage`	GET	One thread message.
Get a thread`getThread`	GET	One collaboration thread.
Get quoted text`getQuotedText`	GET	Quoted text for a message.
Update a message`updateThreadMessage`	PUT	Edit a thread message.
Update a thread`updateThread`	PUT	Change a collaboration thread.

Company13

Autocomplete companies`searchCompanies`	GET	Search companies by name.
Cancel company import`cancelCompanyImport`	PUT	Cancel a running company import.
Company Import`importCompanies`	POST	Company Import
Create a company`createCompany`	POST	Add a company.
Delete a company`deleteCompany`	DELETE	Remove a company (contacts are not deleted).
Export companies`exportCompanies`	POST	Start a company export with chosen fields.
Filter companies`filterCompanies`	GET	Query companies with the filter query language.
Get a company`getCompany`	GET	One company.
Get company export`getCompanyExport`	GET	Status/result of a company export.
Get company import`getCompanyImport`	GET	One company import job.
List companies`listCompanies`	GET	All companies.
List company imports`listCompanyImports`	GET	Company import jobs.
Update a company`updateCompany`	PUT	Change a company.

Company Field5

Create a company field`createCompanyField`	POST	Add a custom company field.
Delete a company field`deleteCompanyField`	DELETE	Remove a custom company field.
Get a company field`getCompanyField`	GET	One company field.
List company fields`listCompanyFields`	GET	All company fields.
Update a company field`updateCompanyField`	PUT	Change a company field.

Contact21

Autocomplete contacts`searchContacts`	GET	Search contacts by a term.
Cancel contact import`cancelContactImport`	PUT	Cancel a running contact import.
Contact Import`importContacts`	POST	Contact Import
Create a contact`createContact`	POST	Add a contact (one identifier among email/phone/mobile/twitter/external is required).
Create a contact with an avatar`createContactWithAvatar`	POST	Add a contact (one identifier among email/phone/mobile/twitter/external is required).
Export contacts`exportContacts`	POST	Start a contact export with chosen fields.
Filter contacts`filterContacts`	GET	Query contacts with the filter query language.
Get a contact`getContact`	GET	One contact.
Get contact export`getContactExport`	GET	Status/result of a contact export.
Get contact import`getContactImport`	GET	One contact import job.
List contact imports`listContactImports`	GET	Contact import jobs.
List contacts`listContacts`	GET	Contacts with identifier and state filters.
Make agent`makeContactAgent`	PUT	Convert a contact into an agent.
Merge contacts`mergeContacts`	POST	Merge secondary contacts into a primary contact.
Permanently delete contact`hardDeleteContact`	DELETE	Hard-delete a contact (irreversible).
Publish activities`publishContactActivity`	POST	Publish omnichannel contact activities.
Restore a contact`restoreContact`	PUT	Restore a soft-deleted contact.
Send invite`sendContactInvite`	PUT	Send an activation email to a contact.
Soft delete a contact`deleteContact`	DELETE	Soft-delete a contact.
Update a contact`updateContact`	PUT	Change a contact's details.
Update a contact with an avatar`updateContactWithAvatar`	PUT	Change a contact's details.

Contact Field5

Create a contact field`createContactField`	POST	Add a custom contact field.
Delete a contact field`deleteContactField`	DELETE	Remove a custom contact field.
Get a contact field`getContactField`	GET	One contact field.
List contact fields`listContactFields`	GET	All contact fields.
Update a contact field`updateContactField`	PUT	Change a contact field.

Conversation11

Add a note`addNote`	POST	Add a private or public note (body or structured body mandatory).
Create a note with attachments`addNoteWithAttachments`	POST	Add a private or public note (body or structured body mandatory).
Delete a conversation`deleteConversation`	DELETE	Delete a note or reply.
Get outbound message`getOutboundMessage`	GET	Status of a proactive message.
List ticket conversations`listTicketConversations`	GET	All conversations of a ticket.
Reply to a ticket`replyToTicket`	POST	Add a public reply (body or structured body mandatory).
Reply to a ticket with attachments`replyToTicketWithAttachments`	POST	Add a public reply (body or structured body mandatory).
Reply to forward`replyToForward`	POST	Reply on a forwarded conversation.
Send proactive message`sendOutboundMessage`	POST	Send a proactive outbound channel message.
Update a conversation`updateConversation`	PUT	Edit a note or reply's body.
Update a conversation with attachments`updateConversationWithAttachments`	PUT	Edit a note or reply's body.

Custom Object9

Count records`countCustomObjectRecords`	GET	Record count for a custom object.
Create a record`createCustomObjectRecord`	POST	Add a record to a custom object (fields per schema).
Delete a record`deleteCustomObjectRecord`	DELETE	Remove a custom object record.
Filter Records Of A Custom Object`filterCustomObjectRecords`	GET	Filter Records Of A Custom Object
Get a custom object`getCustomObject`	GET	One custom object schema.
Get a record`getCustomObjectRecord`	GET	One custom object record.
List custom objects`listCustomObjects`	GET	Custom object schemas.
List records`listCustomObjectRecords`	GET	Records of a custom object (filter via query params like field name+operator).
Update a record`updateCustomObjectRecord`	PUT	Change a custom object record.

Email11

Create a mailbox`createMailbox`	POST	Add a support mailbox (Freshdesk or custom).
Delete a mailbox`deleteMailbox`	DELETE	Remove a mailbox.
Get a mailbox`getMailbox`	GET	One mailbox.
Get an email config`getEmailConfig`	GET	One email config.
List email configs`listEmailConfigs`	GET	All email configs.
List mailboxes`listMailboxes`	GET	All mailboxes.
Update a mailbox`updateMailbox`	PUT	Change a mailbox.
Update automatic BCC`updateBccEmails`	PUT	Change automatic BCC emails.
Update mailbox settings`updateMailboxSettings`	PUT	Change global mailbox settings.
View automatic BCC`getBccEmails`	GET	Automatic BCC email settings.
View mailbox settings`getMailboxSettings`	GET	Global mailbox settings.

Forum27

Check forum follow`checkForumFollow`	GET	Whether a user follows a forum.
Check topic follow`checkTopicFollow`	GET	Whether a user follows a topic.
Create a comment`createComment`	POST	Comment on a topic.
Create a forum`createForum`	POST	Add a forum to a category.
Create a topic`createTopic`	POST	Start a topic in a forum.
Create forum category`createForumCategory`	POST	Add a forum category.
Delete a comment`deleteComment`	DELETE	Remove a comment.
Delete a forum`deleteForum`	DELETE	Remove a forum.
Delete a topic`deleteTopic`	DELETE	Remove a topic.
Delete forum category`deleteForumCategory`	DELETE	Remove a forum category.
Follow a forum`followForum`	POST	Follow a forum for a user.
Follow a topic`followTopic`	POST	Follow a topic for a user.
Get a forum`getForum`	GET	One forum.
Get a topic`getTopic`	GET	One topic.
Get forum category`getForumCategory`	GET	One forum category.
List category forums`listCategoryForums`	GET	Forums in a category.
List followed topics`listFollowedTopics`	GET	Topics a user follows.
List forum categories`listForumCategories`	GET	All forum categories.
List forum topics`listForumTopics`	GET	Topics in a forum.
List participated topics`listParticipatedTopics`	GET	Topics a user participated in.
List topic comments`listTopicComments`	GET	Comments on a topic.
Unfollow a forum`unfollowForum`	DELETE	Stop following a forum.
Unfollow a topic`unfollowTopic`	DELETE	Stop following a topic.
Update a comment`updateComment`	PUT	Edit a comment.
Update a forum`updateForum`	PUT	Change a forum.
Update a topic`updateTopic`	PUT	Change a topic.
Update forum category`updateForumCategory`	PUT	Change a forum category.

Group12

Add/remove group agents`modifyGroupAgents`	PATCH	Add or remove agents in a group.
Create a group`createGroup`	POST	Add a group (legacy route).
Create a group (admin)`createAdminGroup`	POST	Add a support or field agent group.
Delete a group`deleteGroup`	DELETE	Remove a group.
Delete a group (admin)`deleteAdminGroup`	DELETE	Remove a group via the admin route.
Get a group`getGroup`	GET	One group.
Get a group (admin)`getAdminGroup`	GET	One group via the admin route.
List group agents`listGroupAgents`	GET	Agents in a group.
List groups`listGroups`	GET	All groups.
List groups (admin)`listAdminGroups`	GET	All groups via the admin route.
Update a group`updateGroup`	PUT	Change a group.
Update a group (admin)`updateAdminGroup`	PUT	Change a group via the admin route.

Product2

Get a product`getProduct`	GET	One product.
List products`listProducts`	GET	All products.

Role2

Get a role`getRole`	GET	One role.
List roles`listRoles`	GET	All roles.

Skill5

Create a skill`createSkill`	POST	Add a routing skill with conditions.
Delete a skill`deleteSkill`	DELETE	Remove a skill.
Get a skill`getSkill`	GET	One skill.
List skills`listSkills`	GET	All skills.
Update a skill`updateSkill`	PUT	Change a skill's conditions or agents.

SLA3

Create an SLA policy`createSlaPolicy`	POST	Add an SLA policy with targets and conditions.
List SLA policies`listSlaPolicies`	GET	All SLA policies.
Update an SLA policy`updateSlaPolicy`	PUT	Change an SLA policy.

Solution30

Create an article`createArticle`	POST	Add an article to a folder (status 1 draft / 2 published).
Create solution category`createSolutionCategory`	POST	Add a knowledge-base category.
Create solution folder`createSolutionFolder`	POST	Add a folder to a category.
Delete an article`deleteArticle`	DELETE	Remove an article.
Delete solution category`deleteSolutionCategory`	DELETE	Remove a category.
Delete solution folder`deleteSolutionFolder`	DELETE	Remove a folder.
Get an article`getArticle`	GET	One article.
Get article translation`getArticleTranslation`	GET	An article in a language.
Get category translation`getSolutionCategoryTranslation`	GET	A category in a language.
Get folder translation`getSolutionFolderTranslation`	GET	A folder in a language.
Get solution category`getSolutionCategory`	GET	One category.
Get solution folder`getSolutionFolder`	GET	One folder.
List articles (language)`listFolderArticlesTranslated`	GET	Folder articles for a language.
List categories (language)`listSolutionCategoriesTranslated`	GET	All categories for a language.
List category folders`listCategoryFolders`	GET	Folders in a category.
List folder articles`listFolderArticles`	GET	Articles in a folder.
List folders (language)`listCategoryFoldersTranslated`	GET	Folders in a category for a language.
List solution categories`listSolutionCategories`	GET	All categories.
List subfolders`listSubfolders`	GET	Subfolders of a folder.
List subfolders (language)`listSubfoldersTranslated`	GET	Subfolders for a language.
Search articles`searchArticles`	GET	Search knowledge-base articles.
Translate article`createArticleTranslation`	POST	Add an article translation.
Translate category`createSolutionCategoryTranslation`	POST	Add a category translation.
Translate folder`createSolutionFolderTranslation`	POST	Add a folder translation.
Update an article`updateArticle`	PUT	Change an article.
Update article translation`updateArticleTranslation`	PUT	Change an article translation.
Update category translation`updateSolutionCategoryTranslation`	PUT	Change a category translation.
Update folder translation`updateSolutionFolderTranslation`	PUT	Change a folder translation.
Update solution category`updateSolutionCategory`	PUT	Change a category.
Update solution folder`updateSolutionFolder`	PUT	Change a folder.

Survey7

Create satisfaction rating`createSatisfactionRating`	POST	Add a satisfaction rating to a ticket.
Create survey response`createSurveyResponse`	POST	Submit answers to a survey for a ticket.
List CSAT surveys`listCsatSurveys`	GET	Customer-satisfaction surveys.
List satisfaction ratings`listSatisfactionRatings`	GET	All satisfaction ratings.
List survey responses`listSurveyResponses`	GET	Responses to a survey.
List surveys (legacy)`listSurveys`	GET	Legacy surveys list.
Ticket satisfaction ratings`listTicketSatisfactionRatings`	GET	Satisfaction ratings on a ticket.

Ticket33

Add Ticket User Access`addTicketUserAccess`	POST	Add Ticket User Access
Add watcher`addTicketWatcher`	POST	Add watcher
Add watcher to multiple tickets`addWatcherToTickets`	PUT	Add watcher to multiple tickets
Bulk delete tickets`bulkDeleteTickets`	POST	Delete several tickets.
Bulk update tickets`bulkUpdateTickets`	POST	Update several tickets, optionally with a bulk reply.
Create a ticket`createTicket`	POST	Create a ticket (attachments require the vendor's multipart variant - stated gap).
Create a ticket with attachments`createTicketWithAttachments`	POST	Create a ticket (attachments require the vendor's multipart variant - stated gap).
Create an outbound email with attachments`createOutboundEmailWithAttachments`	POST	Open a ticket by sending an outbound email.
Create outbound email`createOutboundEmail`	POST	Open a ticket by sending an outbound email.
Delete a ticket`deleteTicket`	DELETE	Move a ticket to trash.
Delete an Archive Ticket`deleteArchivedTicket`	DELETE	Delete an Archive Ticket
Delete an attachment`deleteAttachment`	DELETE	Delete an attachment by ID.
Delete Summary`deleteTicketSummary`	DELETE	Delete Summary
Filter tickets`filterTickets`	GET	Query tickets with the filter query language.
Forward a ticket`forwardTicket`	POST	Forward a ticket to external email addresses.
Get a ticket`getTicket`	GET	One ticket; use include to embed stats/conversations/requester/company.
Get Associated Tickets`getAssociatedTickets`	GET	Get Associated Tickets
Get Prime Association of a Ticket`getPrimeTicketAssociation`	GET	Get Prime Association of a Ticket
Get Ticket User Access`getTicketUserAccess`	GET	Get Ticket User Access
List All Conversations of an Archive Ticket`listArchivedTicketConversations`	GET	List All Conversations of an Archive Ticket
List all watchers`listTicketWatchers`	GET	List all watchers
List tickets`listTickets`	GET	Tickets with filter/sort/embed options.
Merge tickets`mergeTickets`	PUT	Merge related tickets into a primary ticket.
Remove Ticket User Access`removeTicketUserAccess`	DELETE	Remove Ticket User Access
Remove watcher`removeTicketWatcher`	PUT	Remove watcher
Remove watcher from multiple tickets`removeWatcherFromTickets`	PUT	Remove watcher from multiple tickets
Restore a ticket`restoreTicket`	PUT	Restore a deleted ticket.
Update a ticket`updateTicket`	PUT	Update a ticket's properties.
Update a ticket with attachments`updateTicketWithAttachments`	PUT	Update a ticket's properties.
Update Summary`updateTicketSummary`	PUT	Update Summary
Update Ticket User Access`updateTicketUserAccess`	PATCH	Update Ticket User Access
View an Archive Ticket`getArchivedTicket`	GET	View an Archive Ticket
View Summary`getTicketSummary`	GET	View Summary

Ticket Field11

Create a section`createSection`	POST	Add a section shown for chosen dropdown values.
Create a ticket field`createTicketField`	POST	Add a custom ticket field.
Delete a section`deleteSection`	DELETE	Remove a section.
Delete a ticket field`deleteTicketField`	DELETE	Remove a custom ticket field.
Get a section`getSection`	GET	One section.
Get a ticket field`getTicketField`	GET	One ticket field.
List field sections`listSections`	GET	Sections on a dropdown ticket field.
List ticket fields`listTicketFields`	GET	All ticket fields (legacy route).
List ticket fields (admin)`listAdminTicketFields`	GET	All ticket fields via the admin route.
Update a section`updateSection`	PUT	Change a section's label or choices.
Update a ticket field`updateTicketField`	PUT	Change a ticket field.

Ticket Form9

Clone a ticket form`cloneTicketForm`	GET	Duplicate a ticket form.
Create a ticket form`createTicketForm`	POST	Create a ticket form with fields.
Delete a form field`deleteTicketFormField`	DELETE	Remove a field from a ticket form.
Delete a ticket form`deleteTicketForm`	DELETE	Remove a ticket form.
Get a form field`getTicketFormField`	GET	One field on a ticket form.
Get a ticket form`getTicketForm`	GET	One ticket form.
List ticket forms`listTicketForms`	GET	All ticket forms.
Update a form field`updateTicketFormField`	POST	Change a field on a ticket form.
Update a ticket form`updateTicketForm`	PUT	Change a ticket form.

Time Entry6

Create a time entry`createTimeEntry`	POST	Log time on a ticket.
Delete a time entry`deleteTimeEntry`	DELETE	Remove a time entry.
List ticket time entries`listTicketTimeEntries`	GET	Time entries on a ticket.
List time entries`listTimeEntries`	GET	Time entries with agent/billable filters.
Start/stop timer`toggleTimer`	PUT	Toggle the timer on a time entry.
Update a time entry`updateTimeEntry`	PUT	Change a time entry.